Banfield Pet Hospital

Reviews

• AA

  A

  6 days ago
  1.0
  Been going here for years but after this past visit I’m going to make the switch . Front office staff was rude
• KJ

  Kevin Jenkins

  Feb 15, 2026
  5.0
  I'm very happy with the care that Clyde received. Customer for life!
• 00

  0

  Jan 24, 2026
  1.0
  They over dosed my sick cat. Now he is dead. And there is absolutely no resource and I'll be paying for a care plan for the next year on a let that's no longer alive. If I wasn't a sane person the response would be news worthy. Don't take any pet you care for here.
• CR

  Carol Rykiel

  Jan 19, 2026
  5.0
  I feel like I found the the right fit for Rocky dog. Front front to back all staff is kind, compassionate and render excellent care. He has been a patient here for a long time. Dr. Chavez is great!
• JB

  Jena Beck

  Dec 22, 2025
  1.0
  This vet doesn't even deserve 1 star. I am writing this to warn other pet owners. Banfield had my dog’s lab results showing elevated liver enzymes for nearly three weeks before they ever told me. During that time, I called multiple times because my dog was not doing well. Each time, I was brushed off and told everything was normal. No one reviewed the lab results they already had. When I called shortly after his Leptospirosis vaccine because he was sick, I was told it was a normal vaccine reaction. At that point, Banfield already had bloodwork showing his liver was in distress. They did not review it. I called again asking for prior imaging to be reviewed because my dog continued to decline. That was also ignored. Even when I brought him in, I felt dismissed and talked over when I tried to explain what was happening. They did not review his labs until almost three weeks later, when I brought him in because he had stopped eating. By then, his liver was failing. Because Banfield failed to act, I was forced to seek emergency specialty care and spent thousands of dollars trying to save my dog. Banfield suggested he likely had cancer. That was incorrect. All biopsies came back negative for cancer, and the oncologist we saw stated the most likely cause was hepatitis from a reaction to his Leptospirosis vaccine, something that could have been identified much earlier if Banfield had reviewed his labs when they received them. There was a complete lack of compassion throughout this process. I was scared, desperate, and advocating for my dog, and I was repeatedly brushed off. Even after his death, when I tried to recover the money I spent due to their negligence, I was still dismissed. Banfield later admitted that his bloodwork had been overlooked and told me they are changing their policy. That does not change the outcome for my dog. Just because this clinic is cheaper does not mean it is good. You get what you pay for. In my case, it resulted in the death of my dog. RIP Parker, you deserved so much better, I'm so sorry I took you to Banfield

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