VRCC Veterinary Specialty and Emergency Hospital

Reviews

• AB

  Adriana Buonassisi

  3 days ago
  5.0
  I went for what I considered an emergency and the vet assistant Jess very kindly explained me since my dog was eating and drinking normally and gums pink I could wait to have her seen by an internal medicine specialist (my dog was frquently bleeding from her booty). Since their internal medicine appointments were too away, Jess even took the time to call to another specialty clinic and found out they had an appointment 3 days away, so I took that spot and she really made me feel calm leaving today, always with the option to come back if I see my dog in worst conditions. Please a big shout out to Jess! We need more people like her thinking outside the box and be a thinking human I really appreciated her help and kindness!
• LL

  Lance

  4 days ago
  2.0
  This is likely to be long, but I would encourage you to read it in detail. I did a deep dive into many reviews about VRCC, and although there are many satisfied 'parents', there are many negative reviews which support the problems we also very recently experienced at VRCC. The reviews on Yelp are particularly 'on point' regarding very poor communication, excessive pricing, and lack of accountability when being criticized appropriately (i.e., not using profanity, being passive-aggressive, etc.). Our Rhodesian developed thyroid cancer and needed surgery to remove the masses. This resulted in a thyroidparathyroidectomy. We were very pleased with Dr. Graville's surgery, a delicate process to be sure. That was the ONLY thing about which were were please. Post-operative care, including the need for an internist to work with us over the next several months to get thyroid hormone and calcium bloods levels stabilized, was an altogether different experience. First, the surgeon met with us pre-operatively, but never called or followed-up post-operatively. This was done by a vet tech, and we learned that the protocol at VRCC was to have vet techs communicate this type in information. Never, with either human or canine surgeries in the past, have we not been contacted directly by the surgeon after such an involved surgery. Our dog developed esophagitis post-operatively (a rather severe coughing/gagging reflex). We spoke directly, face-to-face with a vet tech on two, post-operative visits (keep in mind we were yet to talk to the surgeon or the internist two-weeks post-op). She assured us she would inform "the doctors". Finally, after two weeks, one of us met with Dr. Granville (surgeon) and Dr. Groth (internist). Neither of them had any idea about the esophagitis. Dr. Groth (internist) is probably very skilled as an internist, but her personal interactions need some improvement. During this 'surprising' meeting when neither doctor had any idea about the esophagitis, I had to stop her twice from interrupting me in order to finish providing detailed information. Fast forward to medication management. We were told a regimen of medications would be called into the pharmacy we provided. 5 days passed and there were no medications at the pharmacy. When I sent an email to Internal Medicine/Dr. Groth about how incompetent I felt the vet techs were because no prescriptions had been filled, she assured me she was sitting next to the tech when the medications were called in. Suddenly, on the day of my "incompetence" complaint, the prescriptions were ready. I spoke directly with the pharmacist (someone we know quite well), and he indicated no one had previously called in the prescriptions as Dr. Groth had claimed. He stated he had only received the call the day I complained. Dr. Groth subsequently sent an email stating her vet techs were exemplary and she would not tolerate me belittling them. She discharged our dog from her care and provided a list of other internists. We're actually relieved we don't have to deal with VRCC's incompetence in general. Also, unlike other veterinary practices with whom we have had surgical procedures, VRCC will empty you bank account charging you for every post-op visit (minus the charge for blood draws which we needed for medication management). No other vet services has ever done that.
• TC

  Tosha Crouse

  Nov 16, 2025
  1.0
  Zero Stars. Worst Emergency room visit I have ever encountered. Having to give my animal up cause I couldn't afford an outrageous dollar amount. In the state of mind I was in I couldn't even think and didn't want my baby to die. All the options given were pretty much if you cant afford care you have to surrender her to save her. I WANT MY DOG BACK!!! Never in an emergency situation should you go here. There are plenty of options for ER where they will bill you or help you out. Wish I knew that sooner. NO COMPASION!!!! You SUCK!!! MJ if you're still with us in the world we miss you and I'm sorry I didn't think things thru. Hope you're in a good place and remember no one will ever love you as much as I did.
• JJ

  Josh Jones

  Nov 7, 2025
  5.0
  They love my cat. I really appreciate everyone here.
• KH

  Kate Hendrick

  Oct 18, 2025
  5.0
  The team at VRCC is absolutely amazing, both of our pups have been treated by the VRCC team for different reasons and have made full recoveries from situations where the odds were stacked against them. Dr. Fox and Dr. Vanpelt have been amazing, answering all our questions, giving updates and providing impeccable care. Every vet tech we’ve had the pleasure of meeting and working with are top notch as well. They truly care for your pet as though they are their own. There is no other team I would trust my pet’s emergency care with more than the amazing team at VRCC.

Frequently Asked Questions About VRCC Veterinary Specialty and Emergency Hospital