VRCC Veterinary Specialty and Emergency Hospital

Reviews

• KN

  Kaitlin Noser

  Dec 29, 2025
  5.0
  My dog got attacked and was referred out to VRCC for critical care. The critical care staff were incredibly compassionate and thoughtful in their service to both us and our dog. They allowed us to come in and visit our dog while she stayed overnight, they didn’t charge for follow up appts once we took her home, and were so prompt to respond to emails and phone calls when we had questions about our dog’s recovery. They made a truly horrible situation better with their service and care for our dog. I would recommend them to anyone needing emergency care.
• MO

  Matt O'Connor

  Dec 21, 2025
  5.0
  We rescue dogs and always have three. As you can imagine, dog things happen threefold. It can be expensive to care for them under the normal circumstances. But, when an emergency or urgency strikes, there is always a financial concern in addition to wanting the very best care and outcome for your beloved. We have had some unbelievable acuities occur as well as some tragic illnesses over the many years of keeping so many dogs. We have had some trusted and caring Vets come and go over those years too. It always gives us anxiety about what our next experience will be when finding a new provider. Will they listen, will they care? Will they need to meet a bottom line that leans toward expensive care? (We have known many Vets and understand their difficulties, no hard feelings about financial stuff Vets face.) We found ourselves in that situation again yesterday. Our trusted Vet group of years sold and the remainder of the practice moved out of town a while back. We tried a different provider to examine a mild chronic illness in one of our dogs and were not pleased with the total experience. We had yet to find a provider we loved when yesterday we had an urgent situation occur on a walk. A stick one dog was chewing on while walking became lodged in the back of his oropharynx and he was in significant distress. We didn't know where it was at the time, we just knew he was hurting and there was potential for a very bad situation to develop. In a past emergency (real emergency, hemorrhage), we went to the closest location advertised as Emergency Vetrinary Hospital only to be endlessly questioned, needlessly delayed (I am an emergency provider for people, very aware of priorities), and only to be told after that they did not have the capabilities to treat our dog at that location. Of course we got the full bill and had to go to a more comprehensive facility to get definitive care. I did not want that experience again. I have driven by VRCC for years, knew how long it would take to get there, and decided it was the best bet for our current urgency in case it became a true emergency. I am very glad I did. Of course, the minimum of intake process had to happen and the dogs presentation was stable though very uncomfortable, so perfectly acceptable and understandable. We waited briefly in the waiting room when a provider came out, asked a couple of questions, LISTENED to the answers, and immediately went in with our assistance and removed a 3" stick lodged at the back of the dogs oropharynx. The relief was instantaneous, for our pup and for us. The provider handed me the stick, shook my hand, and returned to the back to treat others saying "Happy Holidays, no charge!" While I would have gladly paid an appropriate fee, and I am certain that it can not always be the case that even a simple fix can be complimentary, the entire interaction for me was flawless. Quick, effective treatment delivered with cordial, caring affect and no "bottom line first" mentality. Just a happy, healthy dog and best wishes. That is aways a culture, not a one off. To me it speaks of priorities. Priorities that ought to be shared by pet owners and providers. It goes a long way to establish trust when the priority is the patient, and that is what I experienced. I will be returning to VRCC for primary care. It is also a relief knowing there is such a comprehensive Emergency Vetrinary Hospital this close to us. Thank you to the staff of VRCC
• NV

  nate valtakis

  Dec 20, 2025
  4.0
  Our 4 1/2 yr old kitty was in respiratory distress and could not breathe. we called ahead and the VRCC was ready and took out kitty from half-dead to all better within 24 hrs. we left him overnight in an oxygen tent there at VRCC. The doctor's and Staff were so awesome, wIth positive communication about diagnosis, prognosis, and treatment options. I feel like if we didn't go to the VRCC, our kitty would not have survived. Thank ALL of you at VRCC for such awesome specialty care, professionalism and caring.
• ME

  Maria Erlandson

  Dec 17, 2025
  1.0
  My best friend had to deal with rude vet techs who had absolutely no sense of bedside manner- as she was sobbing alone in the lobby, processing that her dog needed to be put down, the vet techs were laughing and showing no self awareness or thoughtfulness. They lacked care and consideration throughout the process, giving her barely anytime to say goodbye to her dog before they began spouting tons of pricing options at her. I highly recommend looking elsewhere- when your pet is experiencing an emergency, you deserve to have vet techs who treat you with empathy.
• LL

  Lance

  Nov 20, 2025
  2.0
  This is likely to be long, but I would encourage you to read it in detail. I did a deep dive into many reviews about VRCC, and although there are many satisfied 'parents', there are many negative reviews which support the problems we also very recently experienced at VRCC. The reviews on Yelp are particularly 'on point' regarding very poor communication, excessive pricing, and lack of accountability when being criticized appropriately (i.e., not using profanity, being passive-aggressive, etc.). Our Rhodesian developed thyroid cancer and needed surgery to remove the masses. This resulted in a thyroidparathyroidectomy. We were very pleased with Dr. Graville's surgery, a delicate process to be sure. That was the ONLY thing about which were were pleased. Post-operative care, including the need for an internist to work with us over the next several months to get thyroid hormone and calcium bloods levels stabilized, was an altogether different experience. First, the surgeon met with us pre-operatively, but never called or followed-up post-operatively. This was done by a vet tech, and we learned that the protocol at VRCC was to have vet techs communicate this type of information. Never, with either human or canine surgeries in the past, have we not been contacted directly by the surgeon after such an involved surgery. Our dog developed esophagitis post-operatively (a rather severe coughing/gagging reflex). We spoke directly, face-to-face with a vet tech on two, post-operative visits (keep in mind we were yet to talk to the surgeon or the internist two-weeks post-op). She assured us she would inform "the doctors". Finally, after two weeks, one of us met with Dr. Granville (surgeon) and Dr. Groth (internist). Neither of them had any idea about the esophagitis. Dr. Groth (internist) is probably very skilled as an internist, but her personal interactions need some improvement. During this 'surprising' meeting when neither doctor had any idea about the esophagitis, I had to stop her twice from interrupting me in order to finish providing detailed information. Fast forward to medication management. We were told a regimen of medications would be called into the pharmacy we provided. 5 days passed and there were no medications at the pharmacy. When I sent an email to Internal Medicine/Dr. Groth about how incompetent I felt the vet techs were because no prescriptions had been filled, she assured me she was sitting next to the tech when the medications were called in. Suddenly, on the day of my "incompetence" complaint, the prescriptions were ready. I spoke directly with the pharmacist (someone we know quite well), and he indicated no one had previously called in the prescriptions as Dr. Groth had claimed. He stated he had only received the call the day I complained. Dr. Groth subsequently sent an email stating her vet techs were exemplary and she would not tolerate me belittling them. She discharged our dog from her care and provided a list of other internists. We're actually relieved we don't have to deal with VRCC's incompetence in general. Also, unlike other veterinary practices with whom we have had surgical procedures, VRCC will empty you bank account charging you for every post-op visit (minus the charge for blood draws which we needed for medication management). No other vet services has ever done that.

Frequently Asked Questions About VRCC Veterinary Specialty and Emergency Hospital