Petco

4.2
1188 reviews

About

Pet StorePet supply store
Visit your Englewood Pet Store located at 551 West Hampden Ave for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
551 W Hampden Ave, Englewood, CO
80110-2109, United States

Hours

Reviews

4.2
1,179 reviews
5 stars
681
4 stars
260
3 stars
106
2 stars
47
1 star
85

What are people saying?

AI-generated from recent customer reviews

Grooming Services

While some customers praised the grooming staff for their care and patience, others reported issues with injuries and poor customer service during grooming appointments.

Staff Performance

Many reviews highlighted the friendliness and helpfulness of the staff, particularly mentioning individuals like David for exceptional customer service.

Store Conditions

Customers expressed concerns about the cleanliness and organization of the store, with reports of dirty conditions and disorganized aisles.

Product Availability

Several customers noted that the store often lacks specific items they were looking for, leading to dissatisfaction.

Customer Service Issues

There were multiple complaints about rude staff interactions and poor customer service experiences, particularly regarding returns and product inquiries.
  • KS
    Kelly Smith
    Nov 13, 2025
    5.0
    I absolutely love the Petco on West Hampden - it feels like home! David is always so sweet and has such a positive energy, it’s contagious. When I ask for help, I never feel like it’s a chore for any of the employees, they are happy to help and seem to actually enjoy their jobs (sometimes rare to find in customer service). David even remembered that my new corgi is a really rough chewer and gave him a basically indestructible chew toy, without stuffing so I don’t need to worry about him ripping into it and swallowing the insides. Even my five year old schnauzer, who typically isn’t a huge fan of those hard chew toys, likes it too 🥹🥲
  • MO
    marcelino Orozco
    Nov 3, 2025
    4.0
    Great customer service with knowledgeable employees
  • SR
    Shilo Richmond
    Nov 2, 2025
    5.0
    I absolutely love this Petco!! The staff is absolutely amazing and Heidi the dog Trainor is doing such a great job training me and my Tankenstein.
  • JB
    Jeff Blustein
    Oct 15, 2025
    1.0
    Ordered something online, got an email that it was ready, drove all the way there for them to tell me that it was expired. Waste of my time and money. Went to PetSmart and paid more money, but at least they didn't waste my time and gas
  • MA
    Madi Ann
    Oct 11, 2025
    1.0
    Grooming Issue I went about two days ago to get my dog Sylvester groomed. He’s a small dogs and was fairly in decent condition(was told this by the petco staff when arriving). I noticed when i arrived the lady in the back telling my dog to shut up. Although i understood as my dog is loud. The day following i reached out regarding a cut on his belly. The manger recommended i go to the vet as the said they would cover it. I scheduled an appointment at my vet immediately. I gave petco a call letting them know the vet needs petco to contact them first for payment. The lady at petco grooming laughed and made a huge deal about having to call them saying “she has never had to deal with a vet like that”. Apparently they hurt dogs a lot and have to pay for it? I let them know when i got there and was ready to pay. They were rude and almost acting like my dog was not injured and they wanted proof before paying. They tried arguing with the vet staff and overall are just super weird. The groomer Heidi did her best on my dog and for that i’m grateful even if he got nicked by the clippers but the managers were weird and rude. I understand this happens but i expect to not be laughed at and dragged around after you told me to go to the vet.

Frequently Asked Questions About Petco

Does the Petco Englewood location have a vet hospital?

Yes, Petco Englewood has a full-service vet hospital.

Does Petco Englewood offer vaccinations?

Yes, Petco Englewood provides vaccinations.