Petco

4.2
582 reviews

About

Pet StorePet supply store
Visit your Dillion Pet Store located at 264 Dillon Ridge Way for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
264 Dillon Ridge Way, Dillon, CO
80435, United States

Hours

Reviews

4.2
578 reviews
5 stars
346
4 stars
126
3 stars
34
2 stars
19
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly in the grooming department, while others reported poor experiences with customer service and communication.

Grooming Experience

Grooming services received mixed reviews; some customers had excellent experiences with specific groomers, while others faced issues with policies and customer service.

Store Condition

The store was frequently described as dirty and disorganized, with reports of poor animal care and unkempt conditions.

Product Availability

While some customers found the product selection satisfactory, others noted diminished stock and issues with expired items.

Staff Knowledge

Several reviews highlighted knowledgeable staff who provided helpful advice, although there were instances of staff being unhelpful or dismissive.
  • TE
    Tamara Ebert
    Oct 25, 2025
    5.0
    The product choices are great and the employees are very helpful!
  • ML
    Maribel Lazu
    Oct 14, 2025
    5.0
    Muy bueno el servicio
  • MF
    Maggie Fields
    Sep 30, 2025
    1.0
    My husband took our dog to get groomed for a scheduled appointment. The lady there proceeded to tell him that they have a new policy (which we were not informed about when we made the appointment) and that they needed all this new paperwork from the vet. They called the vet and got the clearance from them to groom her. This lady continued to give my husband a hard time about some medication that she was taking and grooming her. Meanwhile, they had the OK from the vet on the phone and they told my husband, he had to physically go get a letter from the vet in order to groom her while she was taking thyroid medication. As mentioned, they had the the vet on the phone and they okayed grooming her. The lady at the grooming department was fighting my husband tooth and nail from the start. Horrible customer service. It seems that every single time we go in there for grooming, they give us some sort of problem. Needless to say we will not be returning to the Dillon PETCO ever again for grooming or to buy any other product we may need for any of our pets.
  • LA
    Lorraine Aslakson
    Sep 28, 2025
    5.0
    Noa is an excellent groomer and wonderful person. Also, the team in the store have been very helpful whenever I have questions.
  • SD
    Samantha Schwager Downing
    Sep 27, 2025
    5.0
    This review is for Noa in grooming! They were so great to work with and so patient. They called earlier in the week to make sure I was all set. When I arrived today they asked lots of questions to make sure they knew exactly what I wanted for my two doodles. They did exactly what we discussed and my pups look cute. Noa clearly cares about their work, and when we picked them up, even said we have two weeks to come back if anything needs adjustment. We will definitely keep coming here for our grooming now that Noa is there!

Frequently Asked Questions About Petco

Does the Petco Dillon location have a vet hospital?

Yes, Petco Dillon has a full-service vet hospital.

Does Petco Dillon offer vaccinations?

Yes, Petco Dillon provides vaccinations.