Banfield Pet Hospital® - Stapleton provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Mixed reviews on staff professionalism and competence, with some customers praising individual vets while others report rude and dismissive behavior.
Customer Service
Numerous complaints about poor customer service, particularly at the front desk, with reports of rudeness and lack of communication.
Care Quality
Inconsistent quality of care reported, with some customers satisfied with treatment while others express frustration over misdiagnoses and upselling of unnecessary services.
Appointment Issues
Frequent issues with appointment scheduling and delays, including long wait times and cancellations without proper notice.
Wellness Plan Concerns
Some customers appreciate the wellness plan for affordability, while others feel it leads to upselling and lack of transparency in services.
JK
John Kinney
2 days ago
5.0
Dr Ramos was great! He gave a very comprehensive examination of our pets on the wellness exam.
LC
Liliana Cañez
Feb 21, 2026
1.0
Place is a SCAM!
Take your pet elsewhere
I am paying for one of their plans whinch include comprehensive exams, heartworm prevention, vaccines, tick/fleas and all that stuff which is about 80 dlls for month.
I took my dog for a comprehensive exam and they need to draw blood to check for heartworm.
My dog was scared as I am sure a lot of dogs are at the vet so they told me they couldn’t do anything to her and made me buy some 90dlls sedative so they can check her another day.
Brought her back and the vet told me the sedative she gave me didn’t work so they couldn’t do anything except doubled the dose and come back again.
So I paid again for the medication, today I brought her in for a third time and told me the same thing.
Sedative didn’t work and they couldn’t do anything to her, so sent me home with MORE sedatives, which I denied cause at this point it is just ridiculous.
They are supposed to be the professionals, my dog is not aggresive she is a big puppy who gets scared, the doctor tried for about 10 min. and quickly send her back.
I then asked if she could at least give me the tick and flea medication and said she will not give me that until I bring my dog again for the exam.
Like I said SCAM! Just selling sedatives for nothing and not getting what I actually pay for.
HA
Hannah Adkins
Feb 1, 2026
5.0
I love Banfield hospital! The clinical staff are friendly, knowledgeable, and take an interest in my dog as well as provide helpful advice on how to optimize his health. They help me make informed decisions and manage the cost of pet healthcare.
HM
Hayley Miller
Jan 30, 2026
1.0
0 stars!!!! Hands down the WORST vet we have ever dealt with.
The staff is rude, dismissive, and clearly unwilling to do their jobs. They falsely labeled our dog as “extremely aggressive,” which is completely untrue. He has never been aggressive in his life. He is anxious at the vet, like countless dogs, but fear does not equal aggression.
They refused to trim his nails because he was supposedly “too aggressive.” You are a veterinary clinic. Handling nervous animals is literally what you’re trained for. Muzzles, harnesses, restraint, these are basic tools of the profession. Instead of using any skill or effort, they simply refused service.
We were told to drug our dog with trazodone if we wanted to return. We did exactly that, only for them to once again refuse to trim his nails. So now our dog was unnecessarily medicated for absolutely nothing. Lazy, irresponsible, and incompetent.
We’ve taken our dog to other vets with zero issues, anxious but not aggressive, and actually treated like a patient. This clinic slaps the “aggressive” label on animals as an excuse to avoid work.
Unprofessional, ineffective, and frankly pathetic. Do not trust this place with your pet.
KK
Kimberly
Dec 18, 2025
1.0
TLDR: We've been going to Banfield for over 10 years with no issues and now they only care about money, not your pet.
I've been taking my cats to Banfield in Central Park for over 10 years. Until recently they have been so good with my cats and treated them like their own. Unfortunately, yesterday negated all the positive experiences I've had over the past decade. A couple of weeks ago I took my cat in for her comprehensive exam. She has kidney disease that we've been managing with diet for the past 6 months when her labs first indicated possible kidney problems. We've also been taking her in for labs every 3 months to keep an eye on her creat levels. A couple weeks ago, Dr. Miller who was very nice, told us her levels were slightly higher again and we changed her diet again and added some supplements to help her kidneys function better. Our kitty is doing great on this diet and loves it. Dr. Miller did want to do her annual dental cleaning, but with some precautions in place due to her kidney disease. So we made appointments for this week. She was supposed to go in yesterday for fluids and today for her labs, fluids, and dental cleaning. I took her in yesterday only to be told by Dr. Rodriguez that they don't do fluids the day before and the other doctor was wrong. She wanted to do a huge pre-procedure work up for my cat that would have cost over $300 that day (I have one of their wellness plans mind you). Then I was informed that my baby also has a lesion on her tooth and that her appointment for today would have to include xrays and an extraction (adding another several hundred to the bill). Then she tried to upsell me to have the tech (who was very sweet btw) add radiographs to my OWP. When I told them I was going to wait because I was actually planning on changing her wellness plan when it renews in January to a higher level plan that includes many of the tests they wanted to do today, she insisted that it doesn't include xrays. Except when I called the number for the OWP the person I talked to said that her new plan will in fact include xrays. So, the doctor was just trying to upsell me when I already told her I couldn't afford all of the things she "needed" to do at the moment. I ended up canceling both appointments and left flustered and feeling very stupid. I will take her back in January when I can pay for an extraction if it is actually needed, but I will not allow Dr. Rodriguez to touch any of my pets. I will continue to go to Banfield because they know my cats well, but any future pets will go to VCA Southeast Area, Olde Towne Animal Meical Center in Longmont, or The Musketeers in Bennett. I will drive out of my way to get care that I know is good rather than go somewhere that only cares about upselling.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Where is Banfield Pet Hospital located?
Banfield Pet Hospital is located at 7505 E 35th Ave, Ste 301, Denver, CO 80238, US.
What are the operating hours for Banfield Pet Hospital?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 5:00 PM. It is closed on Sundays and certain holidays.
Do you provide emergency veterinary services?
No, Banfield Pet Hospital does not provide emergency care services. During hospital hours, you can call for urgent care advice and referrals. Outside these hours, please contact your local emergency hospital.
Can I schedule a virtual visit for my pet?
Yes, clients with Optimum Wellness Plans can schedule Virtual Visits, allowing you to consult with veterinarians from the comfort of your home.
What preventive care services are offered at Banfield Pet Hospital?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan?
It's a preventive care plan covering annual exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more, designed to keep your pet healthy.
How can I pay for an Optimum Wellness Plan?
You can pay monthly through automatic withdrawals or credit card charges, or pay the full amount upfront.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to receive care at the hospital.
What nearby pet-related stores can I visit when going to Banfield Pet Hospital?
PetSmart, a pet store and groomer, is located nearby, making it convenient to shop for pet supplies before or after your visit.
What dining options are available near Banfield Pet Hospital?
Nearby dining includes Domino's Pizza and Taste of Asia, allowing you to enjoy a meal close to your pet's appointment.
Are there other health and wellness services near Banfield Pet Hospital?
Yes, nearby wellness options include Chiropractic Solutions for acupuncture and massage, and Profile by Sanford for weight loss services.
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