Planned Pethood International

Reviews

• KM

  kelly morgan

  Nov 14, 2025
  1.0
  I had a really disappointing experience here. One of the front desk ladies was rude and unprofessional. She ignored me for about 10 minutes even through she clearly saw me standing there. And irresponsible for not giving my pet medications they need. The staff at the front desk really need better communication and customer service.
• MM

  Mitchell Magdovitz

  Nov 7, 2025
  3.0
  Really mixed bag here. I'm very grateful for their low-cost services. We took our dog their when he was in Diabetic Ketoacidosis. Their total lack of communication with us, including no calls back, not answering their phones ever, not giving a prescription when they told us we needed Rx food over the next number of days and dischargingus without any guidance...hard to believe. If you need la cost service, go. Don't expect much on the communication front though, and be sure to advocate for what you need.
• SR

  Shannon Rodgers

  Nov 6, 2025
  5.0
  This place saved our dogs life for less than $2k when we were originally quoted over $12k. From my experience, you will not get warm fuzzy treatment from the front desk (although I will say one of the front desk ladies cried with us). You will get affordable and quality healthcare for your pet. We are forever grateful to this place for giving us more time with our pet and will be donating so that this place can keep on doing what they are doing.
• AA

  Austin Arends

  Nov 2, 2025
  5.0
  Planned Pethood International in Conifer did a fantastic job with my dog Indy's ACL repair—She’s recovering well. Dr. Petra and staff were incredibly kind and caring throughout the process. It can be hard to reach them by phone, but once you connect, the quality of care and affordable pricing are worth the wait and drive. Highly recommend for compassion and expert pet surgery.
• BS

  Beth Sager

  Oct 15, 2025
  1.0
  I guess I’ll join the ranks of people giving this place one star. I’ll start by saying that I foster cats and kittens, so I have utilized many vets in the metro area and have great relationships with the vast majority of them. PPI, however, has been terrible since I started working with them. The only reason I did was because of the low cost of spay and neuter. I won’t go into the many aspects of how bad their customer service is, since many people have written about the rudeness of the front desk staff. I will point out that the office manager said to a coworker, in front of me, while I was checking cats in for surgery, “I don’t like cats.” Okay, why are you working for a vet then? And why would you say that in front of a client who was dropping off cats for surgery? Now for the mistakes: the first one was when I asked for nail trims on three semi-ferals I was taming. They didn’t do the nail trims but charged me for them. When I brought this to their attention, they said they couldn’t do a refund but would credit my account. The next time I was there, they had no record of the credit and seemed annoyed that I asked about it. They said, rudely, "Why do you want nail trims on ferals anyway?" None of your business, frankly, since I paid for the service. Then was the time they forgot to ask me to fill out paperwork and called me half an hour later, saying they couldn’t do surgery without the paperwork. I asked if they could email me something, but they wouldn’t, so I had to leave work to come back in. This recent time was the final straw. I asked for FIV/FELV tests on two kittens, and they said they were unable to get blood for the tests. This is an incredibly basic vet tech task. A vet office should have someone who can draw blood from a friendly kitten. Also, they were anesthetized for surgery. They could have taken blood then. For the record, when I took the same kittens to my personal vet the next day, they had no issue drawing blood for the test. I asked if they could try one more time to draw blood, which they got with no problem. However, they never sent me the test results (which I paid for). Also at this same visit, they did a horrible botch job on a kitten’s cryptorchid neuter. The incision looks terrible. Also, they didn’t tell me that there were stitches that need to be removed. I luckily am competent at noticing things like this, but imagine if I didn’t know and they never mentioned it. I wanted to give this place a chance since they’re so cheap and they’re close to me, but I would rather drive into town for one of the many low cost spay/neuter clinics that is competent, respectful, and treats their clients like they’re glad they are clients, rather than acting like it’s an inconvenience to perform veterinary services on my cats.

Frequently Asked Questions About Planned Pethood International