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Petco

4.2
(562 reviews)

Business Details

(303) 537-9000

About

Pet StorePet supply storeAquarium ShopPetco
Petco is your trusted pet store near you in Castle Rock. Visit your local Petco at 6378 Promenande Pkwy for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Castle Rock Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6378 Promenande Pkwy, Castle Rock, CO
80108, United States

Hours

Reviews

4.2
562 reviews
5 stars
347
4 stars
111
3 stars
37
2 stars
17
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.

Grooming Issues

Several reviews mentioned problems with grooming services, including poor communication and unsatisfactory results.

Inventory Concerns

Customers reported issues with expired pet food and a lack of stock on popular items, leading to frustration.

Store Condition

Feedback indicated that the store was often cluttered and disorganized, affecting the shopping experience.

Management Problems

Multiple reviews pointed to poor management practices, including inadequate staffing and lack of communication.
  • AA
    April
    2 days ago
    5.0
    Stopped by to get my new puppy some needed items and was greeted when walking in but the best part was the lady that helped me with getting food and even checked me out. Gave me a booklet with new puppy coupons. Not saying all the other locations are bad, she gave off good vibes
  • LS
    Lauren Sims
    Feb 23, 2026
    5.0
    I prefer this store over other Petcos and of course, over Petsmart. I asked for help finding an item and the sales person was friendly, kind and personable.
  • DC
    Deanna C
    Feb 4, 2026
    1.0
    Would be very careful if you buy pet food here. On 3-4 different occasions I have picked up expired dog food. Sometimes months out of date. I always tell the employee at the register. The most recent time I asked to speak with a manager. I wanted to know if there was some sort of process for checking expiration dates. They told me that they are directed to just put what they receive on the shelf. And that they even received food at the store that was already out of date before it was put on the shelf. They knowingly stock expired pet food and they knowingly leave expired pet food on the shelf. They knowingly SELL expired pet food.
  • MB
    Michael Berry
    Dec 27, 2025
    5.0
    Solid petstote clean and fair prices.
  • NK
    Nick Kellem
    Dec 24, 2025
    4.0
    Nice store, but chronically understaffed

Frequently Asked Questions About Petco

Does the Petco Castle Rock location have a vet hospital?

No, Petco Castle Rock does not have a full-service vet hospital.

Does Petco Castle Rock offer vaccinations?

Yes, Petco Castle Rock provides vaccinations.

Brand Certified Facts from Petco

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Certified March 01, 2026Yext Knowledge Graph
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