Banfield Pet Hospital

Reviews

• SM

  Shelly Mirelez

  Apr 22, 2026
  5.0
  They are wonderful people they saved my chihuahua sugars life. I would definitely recommend them to anyone.
• MR

  Michael Rutt

  Apr 9, 2026
  1.0
  I've been waiting to write this but here I go. I feel that Banfield did nothing to help my dog and were driven more by the money they could make off of us then actually treating him. From the first time they saw him they were "concerned" about a mast cell tumor on his should that was not bothering my dog in anyway and didn't effect his health. They wanted us to continue with expensive tests and the operation to remove it at of course every nickel and dime that we could spend on him because we loved our dog. We had scheduled the operation to remove it the tumor but the previsit they decided to put my dog on probiotics and steroids to toughen him up for the operation and thats when he went down hill. I had a healthy, happy dog on a Friday and by Monday morning he was dead. I wish we never took our dog to Banfield to start with because the lack of care and compassion they had. I guess the only nice thing was the condolence card they sent and not being charged for it. RIP Weasley
• CS

  Colleen Sherratt

  Apr 1, 2026
  5.0
  They were very professional. The staff was efficient and good with the animals. Very clean facility. Highly recommend.
• PW

  Paul Wegener

  Mar 25, 2026
  5.0
  My dog Lucy was sick from staying at the dog hotel while we were out of town. I was able to get a Sunday appointment and get my Lucy back to feeling better. The staff was very helpful!
• CC

  Ciara

  Feb 17, 2026
  1.0
  2/24 update: i went ahead and emailed ‘banfield cares’ which only resulted in further insult. received a phone call consisting of - we’re sorry you felt offended by our harmless comment (your dogs a lemon) then they decided to add a new special one - how much i must’ve loved Ben considering i ‘only had him for 30 days’ they asked if id like them to look into cancelling my wellness plan. not sure if that was a rhetorical question but the absurdity of this conversation has me dropping this down to a 1 star. i would expect a certain level of professionalism but once again, left shocked and disappointed. let them know id appreciate any follow up concerning this to be done over email and was told that would be incredibly difficult for them, as they “don’t really do email” what a nightmare this place is original review: i hope vets learn to prescribe systemic oral antibiotics in mill rescue cases where “better safe than sorry” might apply. especially when prescribing medicine (prednisone) that may lower immune system response. specifically when the owner is begging for them and sensing something wrong with their pet. i could care less about antibiotic resistance. instead, my dog is no longer with us. i know they told me he was a lemon but i still think with proper meds, he would’ve had a fighting chance. they may call it veterinary “practice” but i always saw it as consulting a professional. not anymore. ben was put on prednisone while having kennel cough. this turned into pneumonia. he never coughed or had a fever because he was on this steroid and he died of sepsis. we knew he had an ear infection with potential middle ear involvement. antibiotics could’ve saved his life. his last steroid dose 2/13 with normal temperature (no fever) - he died on 2/16 with a 106 temperature - Prednisone is an immunosuppressant. It can hide classic infection signs like fever (by blunting the inflammatory response), make infections worse or harder to fight, and increase sepsis risk—especially if there's an underlying infection (high white blood cell count) Vets (should) know this; guidelines warn about using steroids cautiously in pets with possible/undiagnosed infections because they can unmask latent ones or let them rage unchecked.

Frequently Asked Questions About Banfield Pet Hospital