Visit your Aurora Pet Store located at 24101 E. Orchard Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Mixed reviews on grooming services; while some customers praised specific groomers for their care and skill, others reported poor experiences and dissatisfaction with the results.
Staff Competence
Customer experiences with staff vary widely; some found them friendly and helpful, while others reported unprofessional behavior and lack of assistance.
Product Availability
Customers appreciated the variety of products available, particularly for fish and pet supplies, but noted issues with stock organization and availability.
Customer Service Issues
Several reviews highlighted significant problems with customer service, including unhelpful staff, poor communication, and dissatisfaction with online order fulfillment.
MB
Moon beam
Dec 30, 2025
1.0
There’s always issues with this location. This morning I walk in for my grooming appointment and they say that their heat is out and they won’t be accepting dogs. You knew and you couldn’t call me to let me know before I drove there?
The workers and groomers are just highly incompetent.
MD
Marty Doskins
Dec 23, 2025
5.0
The staff helped us find the equipment we need to help our dog with recovering from an injury. Thank you!
ST
Sarah Taafe
Dec 23, 2025
5.0
My pup comes to PetCo every 6 weeks to see Logan for grooming. My pup is a nervous wreck and Logan is so good to him and always does a great job. Logan is the absolute best!
SL
Sam L
Dec 9, 2025
1.0
I had one of the worst grooming experiences at this Petco location, and I want other pet owners to be aware before trusting their pets here. I took my golden doodle for grooming two separate times, and both visits were extremely disappointing.
The first time, I clearly explained what kind of cut I wanted and even showed pictures. Not only did they leave his hair way too long, but they also did not trim his face at all. When I asked why, they told me my dog “bites,” which made no sense because my dog does not bite. He may play bite when he’s excited, but he has never bitten anyone. It felt like an excuse for not doing the job properly.
I decided to give them another chance, hoping the second visit would be better. Unfortunately, it was worse. This time they cut his hair way too short, the coat was uneven, and his overall appearance looked terrible. They also left his nails untrimmed, and again told me the same story that he bites. This is simply not true, and it was very frustrating to hear the same excuse after receiving another poor grooming job.
When I brought my dog home, he looked so different and uneven that my daughter started crying because she thought I brought home a different dog. That’s how bad the haircut was.
I paid for professional grooming, but what I got both times was careless work, inconsistent results, and excuses instead of responsibility. I will not be returning to this location, and I strongly do not recommend their grooming services. Our pets deserve better care and attention than this.
TF
Tom Fox
Dec 7, 2025
5.0
I needed to find some puppy food for a lil husky with tummy trouble. Petco had so many choices, way more than other stores. The store personnel were very helpful and even sent me home with some tummy friendly treats. I love the selection because I also shop for my kitties and fish. I also like to feed the birds around my house. Just a great pet supply sore.
Does the Petco Aurora location have a vet hospital?
Yes, Petco Aurora has a full-service vet hospital.
Does Petco Aurora offer vaccinations?
Yes, Petco Aurora provides vaccinations.
Does Petco Aurora offer curbside pickup?
Yes, curbside pickup is available at Petco Aurora. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Aurora Petco?
Hamster and guinea pig prices vary by location. Call your Aurora Petco at 3036275710 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Aurora sell dogs?
No, Aurora Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What services does Petco Aurora Southlands offer for pet care?
Petco Aurora Southlands offers premium pet foods, expert training, vaccination services, grooming, and a full-service vet hospital.
Does Petco Aurora Southlands provide curbside pickup and same-day delivery?
Yes, Petco Aurora Southlands offers both curbside pickup and same-day delivery services for eligible products.
What are the operating hours of Petco Aurora Southlands?
Petco Aurora Southlands is open Monday to Thursday and Saturday from 9:00 AM to 9:00 PM, Friday and Sunday from 9:00 AM to 8:00 PM.
Can I adopt dogs or cats at Petco Aurora Southlands?
No, Petco Aurora does not sell dogs or cats, but through the Petco Love program and local animal welfare groups, you can meet adoptable dogs and cats at the store.
What payment methods are accepted at Petco Aurora Southlands?
Petco Aurora Southlands accepts credit cards, debit cards, and mobile NFC payments; cash is not required.
Is Petco Aurora Southlands wheelchair accessible?
Yes, the store has wheelchair accessible entrances, parking, and restrooms, but does not have wheelchair accessible seating.
Where can I find veterinary vaccination services near Petco Aurora Southlands?
You can visit the Vetco Vaccination Clinic located nearby, which offers pet services and veterinary care.
Are there any beauty salons or spas close to Petco Aurora Southlands for customers waiting during pet appointments?
Yes, nearby beauty and spa options include Color By Cortney, Hair Cure By Amanda Cure, BeBe Beauty & Lash, Moon Nails & Lashes, and Massage Green Spa - Southlands.
Is there convenient access to gas stations near Petco Aurora Southlands?
Yes, gas stations such as Kum and Go, Maverik Adventure’s First Stop, and Maverik are located nearby for customer convenience.
What should I do if I want to book a vet appointment at Petco Aurora Southlands?
You can book a vet appointment online through Petco's reservation system at their official booking website for the Aurora location.