Petco

4.1
896 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Aurora Pet Store located at 24101 E. Orchard Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
24101 E Orchard Rd, Aurora, CO
80016-5345, United States

Hours

Reviews

4.1
891 reviews
5 stars
492
4 stars
210
3 stars
78
2 stars
34
1 star
77

What are people saying?

AI-generated from recent customer reviews

Grooming Services

Mixed reviews on grooming services; while some customers praised specific groomers for their care and skill, others reported poor experiences and dissatisfaction with the results.

Staff Competence

Customer experiences with staff vary widely; some found them friendly and helpful, while others reported unprofessional behavior and lack of assistance.

Product Availability

Customers appreciated the variety of products available, particularly for fish and pet supplies, but noted issues with stock organization and availability.

Customer Service Issues

Several reviews highlighted significant problems with customer service, including unhelpful staff, poor communication, and dissatisfaction with online order fulfillment.
  • MB
    Moon beam
    Dec 30, 2025
    1.0
    There’s always issues with this location. This morning I walk in for my grooming appointment and they say that their heat is out and they won’t be accepting dogs. You knew and you couldn’t call me to let me know before I drove there? The workers and groomers are just highly incompetent.
  • MD
    Marty Doskins
    Dec 23, 2025
    5.0
    The staff helped us find the equipment we need to help our dog with recovering from an injury. Thank you!
  • ST
    Sarah Taafe
    Dec 23, 2025
    5.0
    My pup comes to PetCo every 6 weeks to see Logan for grooming. My pup is a nervous wreck and Logan is so good to him and always does a great job. Logan is the absolute best!
  • SL
    Sam L
    Dec 9, 2025
    1.0
    I had one of the worst grooming experiences at this Petco location, and I want other pet owners to be aware before trusting their pets here. I took my golden doodle for grooming two separate times, and both visits were extremely disappointing. The first time, I clearly explained what kind of cut I wanted and even showed pictures. Not only did they leave his hair way too long, but they also did not trim his face at all. When I asked why, they told me my dog “bites,” which made no sense because my dog does not bite. He may play bite when he’s excited, but he has never bitten anyone. It felt like an excuse for not doing the job properly. I decided to give them another chance, hoping the second visit would be better. Unfortunately, it was worse. This time they cut his hair way too short, the coat was uneven, and his overall appearance looked terrible. They also left his nails untrimmed, and again told me the same story that he bites. This is simply not true, and it was very frustrating to hear the same excuse after receiving another poor grooming job. When I brought my dog home, he looked so different and uneven that my daughter started crying because she thought I brought home a different dog. That’s how bad the haircut was. I paid for professional grooming, but what I got both times was careless work, inconsistent results, and excuses instead of responsibility. I will not be returning to this location, and I strongly do not recommend their grooming services. Our pets deserve better care and attention than this.
  • TF
    Tom Fox
    Dec 7, 2025
    5.0
    I needed to find some puppy food for a lil husky with tummy trouble. Petco had so many choices, way more than other stores. The store personnel were very helpful and even sent me home with some tummy friendly treats. I love the selection because I also shop for my kitties and fish. I also like to feed the birds around my house. Just a great pet supply sore.

Frequently Asked Questions About Petco

Does the Petco Aurora location have a vet hospital?

Yes, Petco Aurora has a full-service vet hospital.

Does Petco Aurora offer vaccinations?

Yes, Petco Aurora provides vaccinations.