Brand Certified
Banfield Pet Hospital
3.7(260 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
5520 S Parker Rd, Aurora, CO
80015, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(720) 870-8590
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Aurora South provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.7
260 reviews
5 stars
144
4 stars
34
3 stars
13
2 stars
8
1 star
61
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness and care towards pets, highlighting their expertise and attentiveness.
Communication Issues
Numerous reviews pointed out significant problems with communication, including vague answers from staff and lack of timely updates regarding pet care.
Customer Service
Several customers reported poor experiences with front desk staff, describing them as rude and unhelpful, which negatively impacted their overall experience.
Appointment Availability
Customers expressed frustration over long wait times for appointments and difficulty in scheduling urgent visits, indicating a need for better management of appointment slots.
Mixed Experiences
While some customers had positive experiences, others reported severe dissatisfaction, particularly regarding the quality of care and follow-up after treatment.
- THThomas HenzJan 29, 20265.0Took care of our little Aussie with great care. She had her spay there. Staff was really good.
- KHkelley harmonDec 16, 20255.0Fantastic
- SPSweta Adhikary PradhanDec 7, 20251.0Absolutely disappointed. Took our cat in for decreased appetite and vomiting and was told that they did not know what was wrong. Vet said she didn't even look in his mouth cuz "he was trying to bite." Took him to emergency vet 5 days later for worsening symptoms and Vet there was able to feel a distended belly and did an Ultrasound and found a mass. The worst veterinary care we have ever received and highly disappointed that the vet did not do a thorough exam and work up.
- JSJackie SteeleDec 3, 20255.0Dr Linko has been fabulous over the years…thank you for your kindness and expertise
- KLKaitlin LucasOct 23, 20255.0This Banfield is the best! All the staff - whether on the phone, at the front desk, or in the rooms - are wonderful to us humans and the sweetest to our doggies. We always feel very informed with treatment plans, and their pricing is fair and transparent. They are flexible with their scheduling when urgent issues arise too. Love the convenience of it being inside the PetSmart as well. We wouldn't take our dogs anywhere else, we are so grateful for the loving, expert care we receive here :)
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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