Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Whittier West provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
190 reviews
5 stars
134
4 stars
16
3 stars
4
2 stars
7
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Quality
The staff is frequently described as friendly, caring, and attentive, providing excellent service to pets and their owners.
Communication Issues
Several customers reported problems with communication, including appointment scheduling and medication availability, leading to frustration.
Service Quality
While many reviews praised the quality of care, some customers expressed dissatisfaction with the treatment provided, particularly in urgent situations.
Pricing Concerns
Customers noted that services can be pricey, with some feeling that the wellness plan does not provide adequate value.
Appointment Management
There are complaints about the difficulty in scheduling appointments and the drop-off only policy, which some find inconvenient.
- RBRichard BNov 10, 20251.0Be cautious with their online appointments! Unfortunately, the online scheduling system does not communicate properly with the office scheduling program. This was my first and last visit to ANY Banfield Pet Hospital because I was denied veterinary care for my sick 12 year old dog due to their system errors.
- NLnicole lopezNov 5, 20255.0Amazing staff and they took care of my dog chewy so amazingly! I was nervous leaving him as I didn’t want to because for all his past vet appointments I’ve always been with him, but they let me know how he was and how he was doing and reassured me all was okay. So beyond grateful for the staff and for all they did for him
- JGJack GonzalezOct 22, 20255.0I took my dog in for her routine checkup. She is never nervous about seeing her Dr. nor the staff. Added an ear cleaning as she won't let me do it. No issues with the great staff here!
- MMMattSep 16, 20251.0Judging from other reviews, I am not the only one that is upset for their not being well organized. I set up an appointment online a couple days prior to the open date. I was called the next day to reschedule my time from 11am to 1pm. No problem so far. I then was notified 15 mins prior to my appointment, that they needed to reschedule my appointment for another day. I was already in the car with my cat. What good is an appointment if you can't see me at all that day?... Useless. I will be going elsewhere. Thanks but no thanks
- BJBethany JonesSep 15, 20251.0Unfortunately the experience it Banfield has been subpar. They’ve confused and linked a friend’s account, my Uncle’s account and my account. To the point, my friend gets a call when my dog gets services, I get a call when my Uncle’s dog get services. The fine print when you sign up for monthly services does not include a time frame/limit. It doesn’t include a determinate end date, such as “this contract is for the next 12 months beginning on____” and the date you’re signing up. This has been a very frustrating situation and I’m not seeing the value in staying a Banfield customer.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Whittier West offer?
Banfield Pet Hospital offers preventive care including vaccinations, dental care, parasite control, nutrition and behavioral counseling, comprehensive exams, spay/neuter, microchipping, DNA testing, and end of life care.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer to emergency or specialty providers as needed.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule appointments online via Banfield’s website or mobile app, both available for iOS and Android devices.
What are the hospital hours for Banfield Pet Hospital in Whittier West?
The hospital is open Monday to Saturday from 7 AM to 6 PM, and Sunday from 8 AM to 4 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Do I need to make an appointment before visiting Banfield Pet Hospital?
Yes, Banfield Pet Hospital requires appointments for veterinary visits to ensure quality care and to manage patient flow.
Is Banfield Pet Hospital accessible for individuals with disabilities?
Yes, the hospital has wheelchair accessible restrooms and facilities to assist guests with disabilities.
What is an Optimum Wellness Plan offered by Banfield?
An Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, dental care, and nutrition consultations with flexible payment options.
How can Vet Chat™ help Banfield clients?
Vet Chat™ allows Banfield clients with Optimum Wellness Plans to get 24/7 remote general pet care advice and triage support directly from a veterinarian via the Banfield app.
What nearby lodging options are available near Banfield Pet Hospital?
Nearby lodging options include the Budget Inn, Vagabond Inn, The Vagabond Inn, and Vagabond Inn Whittier, which provide convenient stays for traveling pet owners.
Are there nearby automotive services close to Banfield Pet Hospital?
Yes, automotive services near Banfield include Pep Boys, Mike's Canvas, Discount Tire Centers, O'Reilly Auto Parts, and Daniels Tire Service for your car and motorcycle needs.
What nearby retail and wellness options can customers visit around Banfield Pet Hospital?
Customers can visit Family Dollar for retail shopping, Refined Pilates Studio for fitness, and WILD POPPY Salon & Makers Market for hair and boutique services nearby.