Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Westlake Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Banfield Pet Hospital
30849 E Thousand Oaks Blvd, Westlake Village, CA
91362, United States
Hours
Reviews
4.4
140 reviews
5 stars
109
4 stars
7
3 stars
7
2 stars2
1 star
15
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff and veterinarians for their compassion and dedication to their pets, highlighting specific instances of personalized care.
Professional Staff
The front desk and veterinary staff were frequently described as friendly, knowledgeable, and efficient, contributing to a positive experience for pet owners.
Mixed Experiences
While many reviews were positive, there were notable complaints about inconsistent service, particularly regarding communication and billing practices.
Quality of Care
Several customers expressed satisfaction with the quality of medical care provided, citing successful treatments and thorough explanations from veterinarians.
Concerns Over Costs
Some reviews mentioned high prices and unexpected charges, leading to concerns about the affordability of services.
- GFGabrielle FrankOct 29, 20255.0Wonderful staff and doctor. Very helpful and informative. I feel like my fur baby is in very good hands.
- SSSquirrelsRUSOct 25, 20255.0Dr. Slomowitz is truly one of a kind. She always shows so much compassion and patience, even when your pet decides not to cooperate—which was definitely Zelda yesterday! After several gentle tries, Casey was so patient when she called to talk through the best way to help her, and we decided on a little sedation. It worked beautifully. Zelda was able to get her full exam, bloodwork, urinalysis, weight check, and even her pedicure without getting additionally stressed or scared. Every single person there makes the experience easier. Hannah and Rachel at the front desk are always so kind and welcoming. Gabi is an amazing vet tech, and Dr. Y has helped my other cats before—she’s just as wonderful and caring. Even though Clarissa and Dominique weren’t there this time, they’re both an important part of why I trust this whole team so much. It’s such a relief knowing Zelda (and Troy) are in such good hands. You can really feel that they love what they do, and it shows in the way they treat every animal as if they were their own. I can’t recommend Dr. Slomowitz , Dr. Y and their team enough.
- SISamantha InerfeldOct 16, 20255.0My beloved Frenchi pup, just 2 years old, as active as a Jack Russell, screeched out when I went to pick him up and shortly after became unable to move anything from the waist down. Totally paralysis! I rushed him to Banfield panicked and in the dark as to why this was happening to him! The staff took him from my arms and brought him back to be examined by the Dr. I was blessed to have Dr Dennis who works out of the Westlake location. She explained what she strongly believed was what he was suffering from. IVDD. It is a very serious condition that has a low recovery rate without surgery. Dr Dennis understood my devastation being faced with a 2 year old dog that may never walk again. She was compassionate, honest and patient while I asked 45 minutes of questions so I could understand how I may be able to reverse this, even if the statistics were not in my pup’s favor. When the call was over I understood exactly what was happening to him and how important following her at home care instructions would be if I wanted to get him to walk again. Within 1 week my Enzo was standing on his own and within 3 weeks he was walking and it was apparent that he was going to be independent and 100 percent living a happy blissful life. During those 3 weeks, I was bringing Enzo in to be evaluated and to adjust his meds. Dr Dennis cleared her schedule to sit with me and Enzo to observe and evaluate him move and to discuss the next steps. Dr Dennis understood my love for Enzo and my commitment to do whatever she recommended to reverse the damage the IVDD diagnosis he was given. I saved over 30k on a surgery that was a 50/50 if it would work and she made me feel so supported and validated that what I was doing ( literally following her instructions to a T) was the reason he was beating the odds and making a full recovery. It has been 3 months and Enzo is a happy healthy energetic dog who, though he may have some weakness in his hind legs due to permanent disc damage, is living his best life and will be able to walk pee poop run play and snuggle all on his own because of Banfield Dr’s and staff and how Dr Dennis cared and made time to make sure I had the tools to give him the best care! I will forever be grateful to Her and to Banfield for saving my dogs quality of life. He is my soul dog and he is so very happy and free to run and play for many many more years!
- NDNorma Feder DongOct 15, 20255.0The staff and doctors are always professional and caring. Whenever my dog has an issue they are always responsive and help me find a treatment solution.
- DKDianna Kaffka-WeberOct 15, 20255.0I have used Banfield since 2007. The Thousand Oaks office is so friendly and knowledgeable. They answer my questions an and take great care of my dog.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Westlake Village offer?
Banfield Pet Hospital offers services including preventive care, vaccinations, dental care, parasite control, spay/neuter surgeries, microchipping, DNA testing, nutrition advice, and end-of-life care for pets.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can provide referrals to emergency hospitals or specialty providers if needed.
What are the operating hours of Banfield Pet Hospital in Westlake Village?
The hospital is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 3:00 PM. It is closed on certain holidays such as Thanksgiving and Christmas.
Do I need an appointment to visit Banfield Pet Hospital?
Yes, Banfield requires appointments for visits to ensure proper scheduling and care.
Can I get veterinary advice online from Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or via the Banfield app available in the Apple App Store and Google Play Store.
What nearby restaurants can I visit before or after my appointment at Banfield Pet Hospital?
Nearby restaurants include eLoong Dumplings for Chinese cuisine, The Ranch for burgers, Baja Fresh for Tex-Mex, Domino's Pizza, and Muzen Sushi for Japanese food, among others.
Are there any nearby fitness or wellness centers near Banfield Pet Hospital?
Yes, nearby options include Hardcore Fitness gym and Squeeze Massage - Westlake Village spa, which customers might visit before or after their pet's appointment.
Where can I find other pet-related services near Banfield Pet Hospital?
While Banfield is the main pet hospital nearby, there are pet supply stores and other veterinary clinics in the Westlake Village area that you might consider for additional services.
What other amenities are available near Banfield Pet Hospital?
Nearby amenities include beauty and medical spas like Method of Beauty and MOB - formally Decoris Aesthetics, as well as retail stores such as Westlake Shoes and T.J.Maxx, providing a variety of shopping and wellness options.