Petco

4.3
847 reviews

About

Pet StorePet supply storePetco
Visit your West Sacramento Pet Store located at 795 Ikea Ct. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
795 Ikea Ct, West Sacramento, CA
95605, United States

Hours

Reviews

4.2
840 reviews
5 stars
506
4 stars
183
3 stars
66
2 stars
22
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful staff while others report rude and unprofessional behavior, particularly in grooming.

Grooming Issues

Numerous complaints about grooming services, including poor communication, mishandling of pets, and unsatisfactory results.

Staff Knowledge

Many customers appreciate the knowledgeable and friendly staff, especially in pet care and training.

Store Condition

The store is generally reported as clean and well-stocked, but some customers noted issues with organization and product availability.

Management Concerns

Several reviews express dissatisfaction with management practices, including poor treatment of staff and customers.
  • MA
    Mary Alonzo
    Dec 23, 2025
    5.0
    Well stocked store with pet needs and goodies. Courteous and efficient staff.
  • AH
    Andrea Holquin Hernandez
    Dec 13, 2025
    1.0
    Horrible customer service.
  • NY
    Ntxhais Y
    Dec 8, 2025
    1.0
    My boyfriend booked an appt for our dog to get his nails filed and left the store to go to Walmart for a bit (he did inform the worker that he was going to be back in a few mins, and the employee said it was fine). After the appt was complete/done they sent me a text, after 2 mins Vanessa tried calling me, I picked up and inform her that I was not in town but I told her my boyfriend is on the way, he should be there within 3 mins. Not even a min after she proceeded to called me 3 more times, yelling and raising her voice at me to give her my boyfriend’s number. So I had to cut her off to inform her he was outside. This whole thing was in the span of 7 mins. Also, she said we did a walk-in but in fact we booked an appointment. This honestly has never happened before, all of our previous appt were great. It was overall a very bad customer services and experience. There was no need to yell or scream.
  • KB
    Kim B
    Nov 24, 2025
    5.0
    Easy in and Easy out. Always nice
  • MM
    Mo Marie
    Nov 22, 2025
    5.0
    Love them! Kenzie and Robert have been helping me with my fish tank journey and I couldn't be happier with their knowledge and help.

Frequently Asked Questions About Petco

Does the Petco West Sacramento location have a vet hospital?

No, Petco West Sacramento does not have a full-service vet hospital.

Does Petco West Sacramento offer vaccinations?

Yes, Petco West Sacramento provides vaccinations.