Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - West Covina provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
116 reviews
5 stars
77
4 stars
8
3 stars
3
2 stars
6
1 star
22
- MLMiles LoganNov 2, 20255.0I can’t say enough great things about the Banfield Pet Hospital in West Covina! From the moment I brought in my cat, Baby Kitty, the entire staff made sure she was comfortable and cared for. This was her first visit at the vet since she was a kitten, but everyone from the front desk team to the technicians and doctor treated her with so much patience and kindness. I could tell they genuinely care about both pets and their humans. I also really appreciate how organized and clean the facility is. The staff always greets us with a smile, and scheduling appointments is super easy. Their Wellness Plan makes it so much more affordable to keep up with Baby kittys routine care, which gives me total peace of mind. Thanks to Banfield West Covina, baby kitty is healthy, happy, and purring her way through life. 🐱💖 I’m so grateful for this amazing team and wouldn’t trust anyone else with her care!
- SWSean WimberlyNov 2, 20255.0Great location. I’ve read some of these other reviews and sounds more of a personal vendetta than the truth . The staff has always been great. Usually people who score really low ratings just complain about everything. Never trust those ratings. Go in for yourself and make that call or judgement . Especially ones who wish bad karma on others. That just sounds horrible and posting names of staff … people really are confident behind a cell phone. Please do your own research don’t trust a review who only have confidence in complaining
- KSKennedy ScottNov 2, 20255.0This hospital is amazing. Went above and beyond for all my needs. I didn’t even have an appointment I just called and they told me to come in. My dog had a really bad hot spot they recommended everything that has seemed to help him. He’s on the older side so i definitely felt the need to enroll in the wellness plan for his continued care.
- CTCharmaine TublesNov 1, 20251.0*** DO NOT GO HERE!!! The worst Banfield Location ever! Do not go here because the Vet Dr. Lee did not even see my dog but recommended all these tests that should be done for my dog. I get it that's protocol but at least have the decency to check in with the dog and not let the nurse do all the work for you. Anyways I opt in to all X-ray and blood work, spend $1700 on a medical exam plus medication, you would think I would be able to talk to Dr. Lee at this point right? BUT NO she went home early because the clinic was slow on Halloween. Must be nice Dr. Lee! Soooo for those in a pickle and in a emergency trying to get your dog medical attention and be treated with compassion.. this is not the place for it. Go somewhere else. Chino hills animal hospital might be better. So in conclusion skip this clinic they will overcharge you and Dr. Lee is the laziest vet I ever came across. Hope karma gets to you!
- SCStephanie ChenOct 28, 20251.0Terrible experience bringing my cat here. I brought in my cat because it seemed very sick. They told me that if I paid 300 dollars to send the sample in state I would receive the results back in 1 business day. I waited a week and still didn't have results. Then I called and I asked for the results and it took another 2-3 days. They were not honest when they told me it would only take 1 business day. Also, I brought my cat back for a check up. They said it would cost over 1,000 dollars because he needed an xray and bloodtest (mind you, this is before they even EXAMINE him). I said they should at least listen to him before making that judgement. They said I would need to pay the exam fee. I ended up not wanting to do the xray there or any bloodtests. They made me sign a paper that said if my cat died, they are not liable. They rely on fear tactics to do business. I ended up taking my cat to another vet in Diamond Bar and they recommended doing another round of antibiotics and a different treatment. It came out to 1/3 of the cost that Banfield quoted.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in West Covina offer?
Banfield Pet Hospital provides a full spectrum of veterinary services including routine vaccinations, microchipping, dental and surgical care, nutrition advice, parasite control, spay/neuter, end of life care, and DNA testing.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals to emergency hospitals or specialty providers as needed. Outside hospital hours, please contact your local emergency hospital.
What are the regular operating hours of Banfield Pet Hospital in West Covina?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and Sundays from 8:00 AM to 4:00 PM. It is closed on certain holidays such as Thanksgiving, Christmas, and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via the Banfield website or mobile apps available on iOS and Android, or by calling the hospital directly at +1 626-810-0990.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan covers annual preventive care including head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, and dental care. It renews automatically every twelve months unless paid in full on enrollment.
Can I get veterinary advice remotely from Banfield Pet Hospital?
Yes, clients with an Optimum Wellness Plan can access 24/7 remote general pet care advice and triage support through the Vet Chat™ feature on the Banfield app.
Is Banfield Pet Hospital welcoming to all customers including the LGBTQ community?
Yes, Banfield Pet Hospital welcomes LGBTQ customers and provides inclusive care.
Are appointments required at Banfield Pet Hospital in West Covina?
Yes, appointments are required to visit Banfield Pet Hospital for most services to ensure proper care and scheduling.
What nearby pet stores or pet services are close to Banfield Pet Hospital?
PetSmart is a nearby pet store and service provider located close to Banfield Pet Hospital, making it convenient for pet owners to combine veterinary visits with pet shopping or training needs.
Are there convenient places to grab coffee or food near Banfield Pet Hospital?
Yes, Starbucks and El Pollo Loco are nearby dining options where you can enjoy coffee or a meal before or after your visit to the hospital.
What local fitness or recreation facilities are near Banfield Pet Hospital?
Gracie Barra West Covina Brazilian Jiu-Jitsu and Yoganette Yoga Studio are nearby facilities where you can engage in martial arts or yoga, ideal if you want to combine pet care with your personal wellness routine.