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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - West Covina provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
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- Requires appointmentAvailable
Location
Hours
Reviews
3.6
78 reviews
5 stars
41
4 stars
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3
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21
- CBCarlos BrionesDec 12, 20253.0I’ve been a costumer from this place since a year ago and personally I’ll look for another vet, because sometimes I have seen things about the experience and care of my per that Ididn’t like. Visits usually take a while, it does not matter if it is only for the most basic and easy thing possible, they will tell you to come back in 5-6 hours. I know PET care is expensive but I think services and products are a little over priced and some times it will take a little while for someone to help or check you in. I don’t blame the staff for this, the hospital should hire more vets. Good things about it is that staff it’s usually willing to help or answer any questions and the hospital actually have several resources that your pet might need, like medicine or some kind of surgeries. Over all my experience with costumer service is good but I think for the actual quality of the service/care for your per is not that good as you wish for the amount of money that you pay. (Care plans are not worth it, they know it and that’s why you’re not able to cancel until you pay the whole period. Basically your paying at least $50 monthly for free check ups and descounts on everything else. It’s 100% better to pay a little more for actual insurance for your pet).
- RGR GmmDec 7, 20251.0Honest horrible service. I feel like they really do not care about the animals well being. Just the money. Will never take my pets back there. They said my dog had worms. Gave us all this medicine for worms. Whole time she did not have worms. They tested her for parvo said it was negative. The whole time she had parvo. They are ridiculous, even the way the doctor was talking to us she was just throwing out number not truly trying to do what was best for my dog. If I took her anywhere else she could’ve been saved.
- RSRoman SalasNov 19, 20251.0I’m so angry at these people and I’m for sure going to think twice before coming back here! Waiting for an answer over the phone for over 30 mins ! Only to be put on hold twice The appointment was in the morning so our Cat was not feed ; even after explaining to the staff that he has not eaten. Hoping they would have the decency to feed the poor thing 😿 And Taking 8 hours for a simple check up is unacceptable Communication is Key and these people were so terrible at even the basics today!
- SLStacy LariosOct 3, 20255.0Great service and treat my furbaby with love and care! Thanks to the Eastland Center Banfield team!
- SVSofia Armendariz VidalSep 24, 20251.0The personnel here are so rude. I will never come to this branch again. They have left me on hold for long periods of time and refuse to give me an update on my drop off appointment for my pet. He has been there 5 hours and will not give me an update. They are so rude and so unprofessional. They treat me like I am a burden for inquiring
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in West Covina offer?
Banfield Pet Hospital offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, spay/neuter, microchipping, DNA testing, and end-of-life care.
Are emergency veterinary services available at Banfield Pet Hospital?
No, Banfield Pet Hospital does not provide emergency care but offers urgent care advice during hospital hours and can refer to emergency providers as needed.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care such as exams, vaccines, diagnostics, nutrition and dental care. It is a renewable plan and not pet insurance.
How can I pay for the Optimum Wellness Plan?
Payments for the wellness plan can be spread over 12 months with automatic withdrawals or credit card payments; paying in full is also an option.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments with pickup calls, and virtual visits for Optimum Wellness Plan clients.
What are the operating hours of Banfield Pet Hospital in West Covina?
Open Monday to Saturday from 8:00 AM to 6:00 PM, and Sunday from 8:00 AM to 5:00 PM, with closures on major holidays like Christmas and New Year's Day.
Does Banfield offer online or remote veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice via Vet Chat™ on the Banfield app.
Where is Banfield Pet Hospital located in West Covina?
It is located at 2851 Eastland Center Dr, Suite FSU9, West Covina, CA 91791.
What nearby pet-related stores can I visit when I come to Banfield Pet Hospital?
PetSmart is nearby offering pet grooming and supplies. It’s convenient to shop for pet products before or after your veterinary visit.
Which dining options are available near Banfield Pet Hospital for a meal before or after your visit?
Nearby restaurants include Pacific Fish Grill (seafood), The Habit Burger Grill, Islands Restaurant West Covina (American and burgers), Chipotle Mexican Grill, Pizza Hut Express, Ono Hawaiian BBQ, and Chili’s Grill & Bar.
Are there nearby shopping and financial services near Banfield Pet Hospital?
Yes, Eastland Center shopping mall, Target Store West-Covina, Dollar Tree, CVS Pharmacy inside Target, Bank of America, and First Citizens Bank ATM are all nearby making errands easy.