Petco

4.2
420 reviews

About

Pet StorePet supply storePetco
Visit your Walnut Creek Pet Store located at 2820 Ygnacio Valley Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2820 Ygnacio Valley Rd, Walnut Creek, CA
94598, United States

Hours

Reviews

4.2
414 reviews
5 stars
235
4 stars
99
3 stars
33
2 stars
19
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised friendly and knowledgeable employees, others reported rude or unhelpful interactions.

Grooming Issues

Numerous complaints about grooming services, including poor execution, cancellations, and incidents leading to injuries.

Store Cleanliness

Some customers noted cleanliness and organization, while others reported issues with dead fish in tanks and overall disorganization.

Product Availability

Customers appreciated the variety of products available, but some mentioned limited stock and difficulty finding specific items.
  • AA
    Anonymous
    2 days ago
    1.0
    Petco Grooming blocked my account for rescheduling an appointment. Not cancelling, not no-showing. Rescheduling. No warning. No conversation. This is wildly disproportionate and incredibly frustrating, especially when you’re dealing with a living animal and real life schedules. Things come up. Responsible pet owners reschedule instead of no-showing. Punishing customers for that is backwards. What makes it worse is the total lack of communication. If there is a policy, no one bothered to explain it. If there was an issue, no one tried to resolve it. They just quietly blocked me and let me find out the hard way.
  • CC
    Christian Cruz
    Jan 3, 2026
    5.0
    Employees are friendly and helpful. Overall outstanding service!
  • SR
    sabrina ruybal
    Jan 1, 2026
    5.0
    Come visit Ygnacio Valley Petco for all of your pets needs. Under new management!
  • JT
    J T
    Nov 17, 2025
    4.0
    Thank you for your help. your cashier needs to have a more happier attitude. The rest of your staff does.
  • LR
    Lola Rebollido
    Nov 8, 2025
    5.0
    The day I walked in Petco I was greeted very well the service was amazing then took there time to explain the product that helps my doggie with there bones explaining very well, detailed by detail of how it works.Amazing Service 🐶❤️

Frequently Asked Questions About Petco

Does the Petco Ygnacio Valley location have a vet hospital?

No, Petco Ygnacio Valley does not have a full-service vet hospital.

Does Petco Ygnacio Valley offer vaccinations?

Yes, Petco Ygnacio Valley provides vaccinations.