Business Details
About
Pet StorePet supply storePetco
Visit your Walnut Creek Pet Store located at 1301 S. California Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
536 reviews
5 stars
338
4 stars
114
3 stars
36
2 stars
16
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others, particularly management, received criticism for rudeness and unprofessional behavior.
Product Availability
Customers appreciate the variety of pet products available, but some noted issues with stock levels and specific items being unavailable.
Grooming Services
Grooming services received positive remarks for quality and staff attentiveness, though there were complaints about inconsistent experiences and some unsatisfactory results.
Store Environment
The store is generally described as clean and well-organized, contributing to a pleasant shopping experience.
Animal Care Concerns
Several reviews raised serious concerns about the treatment and conditions of live animals in the store, indicating a need for better animal care practices.
- BBBenjamin Beck3 days ago5.0We came in tonight to get a first fish for our 8 year old. We were lucky enough to be helped by Erin. She walked us through absolutely everything we needed to know about how to care for a new fish. She even went the extra mile: helping our daughter pick the perfect fish and even giving us life advice about how to approach fish ownership. Thank to Erin’s wonderful service, my daughter left saying that Petco is her favorite store. Thank you Erin and Petco.
- TATeesh AJan 4, 20261.0Their hours listed for closing on Saturdays in 9pm. I am in the process of moving and needed cat food as well as some other transitional items. I went at 8:47pm and all the lights were on in the store but the doors were locked. I’d get if there was maybe 3 minutes left until 9pm but 13 minutes is a good time. Not to mention there was another customer standing outside trying to go in to buy things as well. No sign or anything was listed on their door and the other customer and I waited to see if maybe there was a mistake or something wrong. But there was not. No one came and they just decided to close early. Unfortunate because I was going to have a big sale and the other gentleman wanted multiple X-Large bags of kibble as well as other items. Loss of profit for them. Then proceeded to call this morning to have a manager tell me they should have been open until 9pm last night and to his understanding they were and there was no reason to be closed early. He was not there yesterday and did seem very surprised the store was closed because it should not have been. After going on and seeing reviews on here it seems this store has an issue with their employees closing before their listed store hours or being upset when people come in within a certain time frame of when they are getting close to closing. Let’s hope these employees aren’t putting that they are closing at 9 when in reality there is no one there at 8:47! That would be fraud. And who honestly knows how many times this has been done? These are just the times it’s been caught. Was given an 877 number to call and waited for 9 minutes for someone to just pick up and then not say anything. Very disappointed. Do better.
- AWAPRIL WASHINGTONDec 31, 20251.0Came in to return an item that was too large for my pet. Unfortunately, I missed placed my receipt. That information was communicated upfront to Brian the associate who assist me. Brain was able to recall the purchase on 12.24 with my mobile number. However, he proceeded to claim he was unable to return the product because he wasn’t able to find the transaction. Now that seems suspect, he didn’t even offer a store credit and or to search the order via the credit original used. Poor in store customer service and we wonder why people shop online. I’ll Never go back to that location!
- TSTrina SwerdlowDec 27, 20255.0Friendly staff and great selection of pet products.
- DWDeborah WalkerDec 14, 20255.0I hadn't shopped at this particular Petco for a while and was pleasantly surprised by the brighter atmosphere. (It had previously felt dark and crowded - probably why I didn't go there!) I found everything I needed and had a very pleasant exchange with Brian, who helped me with a dog tag for my newly adopted Golden Retriever and shared the story of his beloved late dog. Will return for sure!
Frequently Asked Questions About Petco
Does the Petco Broadway Plaza location have a vet hospital?
No, Petco Broadway Plaza does not have a full-service vet hospital.
Does Petco Broadway Plaza offer vaccinations?
No, Petco Broadway Plaza does not provide vaccinations.
Does Petco Broadway Plaza offer curbside pickup?
Yes, curbside pickup is available at Petco Broadway Plaza. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Broadway Plaza Petco?
Hamster and guinea pig prices vary by location. Call your Broadway Plaza Petco at 9259889370 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Broadway Plaza sell dogs?
No, Broadway Plaza Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What services does Petco Broadway Plaza offer for pets?
Petco Broadway Plaza offers premium pet foods, expert training, grooming services, and pet supplies for various animals.
Does Petco Broadway Plaza have a full-service veterinary hospital or provide vaccinations?
No, Petco Broadway Plaza does not have a full-service vet hospital nor does it provide vaccinations. However, nearby Vetco Vaccination Clinic offers vaccination services.
Can I pick up my order curbside at Petco Broadway Plaza?
Yes, curbside pickup is available for eligible products at Petco Broadway Plaza.
What are the operating hours of Petco Broadway Plaza?
Petco Broadway Plaza is open Monday through Saturday from 9:00 AM to 9:00 PM and Sunday from 9:00 AM to 8:00 PM.
Does Petco Broadway Plaza sell dogs or cats?
No, this location does not sell dogs or cats, but you can meet pets available for adoption through Petco Love program in partnership with local welfare organizations.
Where can I get vaccinations for my pet near Petco Broadway Plaza?
You can visit the nearby Vetco Vaccination Clinic, which offers veterinary and vaccination services for pets.
Are there nearby beauty and hair salons near Petco Broadway Plaza?
Yes, several salons are nearby including Red Hot Hair, Studio 17 Mens Salon Stephanie Cox, Salon Textures, and more, ideal if you want to get a makeover before or after shopping for your pets.
What eateries are near Petco Broadway Plaza for grabbing a meal?
You can visit Third Culture Bakery for coffee and baked goods or Pizza My Heart for a pizza meal, both conveniently close to Petco Broadway Plaza.
How can I book grooming services at Petco Broadway Plaza?
You can make a grooming appointment via Petco's online reservation system specific to this store.
What payment methods are accepted at Petco Broadway Plaza?
Petco Broadway Plaza accepts debit cards, credit cards, and mobile NFC payments. Cash is not required.