Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Valley provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
155 reviews
5 stars
97
4 stars
17
3 stars
7
2 stars
7
1 star
27
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Customer experiences with staff are mixed; while some praise the friendliness and care of certain employees, others report rudeness and unprofessional behavior from specific front desk staff.
Quality of Care
Many customers appreciate the quality of veterinary care provided, noting thorough examinations and effective treatments, but there are significant concerns about misdiagnoses and inadequate follow-up care.
Service Efficiency
Customers frequently mention long wait times for appointments and delays in service, leading to frustration over scheduling and communication issues.
Pricing Concerns
Several reviews express dissatisfaction with pricing, citing high costs for services and medications, and concerns about being upsold on unnecessary treatments.
Positive Experiences
Despite the criticisms, many customers report positive experiences, particularly with specific veterinarians and the overall care their pets receive.
- IMInspector MNov 14, 20251.0Horrible customer service. Staff was slow and unattentive. Attitude towards customers was very unprofessional.
- TETracy Ann EalyNov 3, 20255.0Quality Healthcare for my Pups x 3.
- PDPatrick DoyleSep 10, 20252.0I took my Frenchie for a teeth cleaning and he ends up getting a cough. I then have to take time off work to bring him in for a cough he didn’t have before he came in here. Oh and let’s not forget the attitude of the front office staff. I honestly don’t feel safe bringing my dogs in for routine procedures here and need to consider alternatives. This is not the first incident we have had to endure with this place but definitely the last.
- DRDamask RoseSep 3, 20251.0Extremely terrible service here. The folks are likely paid very little for a corporate machine that does not care about your pet, does not take the time to listen but will charge an arm and a leg for everything under the sun. A lot of lip service is paid to what’s being done with very little actual expertise.
- CSC SAug 7, 20251.0Hmm… Even though you recently had an exam at their clinic, because you didn’t specifically request a prescription for flea medication, they won’t approve it for online orders. Their reasoning is that your pet’s weight might have changed. Honestly, no other veterinary clinic I’ve been to pushes so many unnecessary exams like Banfield does, and with such conviction, even when they’ve just done one. Since you didn’t have it done at their specific location, they’ll make a note that you still need yet another exam or basic check-up.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Walnut Creek?
Banfield Pet Hospital is open Monday through Friday from 7:00 AM to 5:30 PM, and on weekends from 8:00 AM to 4:30 PM. It is closed on major holidays such as Christmas and New Year's Day.
What veterinary services does Banfield Pet Hospital offer?
They provide a range of services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter procedures, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care?
No, Banfield Pet Hospital does not offer emergency services. However, they can provide urgent care advice during hospital hours and referrals to emergency hospitals when necessary.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
It is a preventive care plan providing annual services like head-to-tail exams, vaccines, screenings, nutritional consultations, and dental care. The plan automatically renews yearly unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan at Banfield?
Payments can be spread over 12 months via automatic withdrawal from a bank account or credit card. There is also an option to pay the full amount upfront.
What types of appointments are available at Banfield Pet Hospital?
They offer in-room appointments where you stay with your pet, drop-off appointments with phone updates, and virtual visits for clients with Optimum Wellness Plans.
Are there any nearby pet-related services close to Banfield Pet Hospital?
Yes, nearby is Valley Veterinary, a medical center and veterinarian offering additional pet care services, which might be useful for referrals or specialized care beyond Banfield.
What nearby amenities can I visit while at Banfield Pet Hospital?
Close by, you can find Toby's Trees, a park and home improvement store, and the Walnut Creek Tennis Center and Skatepark, which are great for outdoor activities before or after your visit.
How can the nearby Shell gas station be helpful when visiting Banfield Pet Hospital?
The Shell gas station nearby offers convenience for refueling your vehicle or grabbing essentials, making your trip to Banfield Pet Hospital more convenient especially if traveling from out of town.