Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Valley provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
158 reviews
5 stars
98
4 stars
17
3 stars
7
2 stars
7
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Feedback on staff is mixed; while some customers praised the friendly and caring nature of certain employees, others reported unprofessional behavior and poor customer service.
Service Quality
Many customers expressed dissatisfaction with the quality of care, citing issues such as miscommunication, long wait times, and perceived incompetence in handling pet health issues.
Pricing Concerns
Several reviews highlighted concerns about high costs and unexpected charges, with some customers feeling pressured into unnecessary treatments or plans.
Positive Experiences
Despite the negative feedback, there are numerous positive reviews praising the compassionate care provided by specific staff members and the overall atmosphere of the clinic.
- CCCejascejas1 day ago1.0I had an unprofessional experience when they told me they "would not use up their resources" on my dog. Had no other choice but to go to an emergency veterinary hospital by their wishes, just for them to later call me to bring my dog back to this location so they can treat her. I will not be coming back to this location in the future.
- TVTerri VarelaDec 10, 20255.0The staff is excellent and genuine, they’re truly empathetic and try their best to accommodate fur baby parents.
- AMAndres MastrobertiDec 4, 20251.0Really disappointed, it say first visit was for free, we applied, called this morning on the phone they told us was 25$ for fee and till here all good, bring my pet to the store and now they want to charge me 195$ whne suppose to be a free visit and 25$ fee! This is a BS for real! Unbelievable
- IMInspector MNov 14, 20251.0Horrible customer service. Staff was slow and unattentive. Attitude towards customers was very unprofessional.
- TETracy Ann EalyNov 3, 20255.0Quality Healthcare for my Pups x 3.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Walnut Creek?
Banfield Pet Hospital is open Monday through Friday from 7:00 AM to 5:30 PM, and on weekends from 8:00 AM to 4:30 PM. It is closed on major holidays such as Christmas and New Year's Day.
What veterinary services does Banfield Pet Hospital offer?
They provide a range of services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter procedures, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care?
No, Banfield Pet Hospital does not offer emergency services. However, they can provide urgent care advice during hospital hours and referrals to emergency hospitals when necessary.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
It is a preventive care plan providing annual services like head-to-tail exams, vaccines, screenings, nutritional consultations, and dental care. The plan automatically renews yearly unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan at Banfield?
Payments can be spread over 12 months via automatic withdrawal from a bank account or credit card. There is also an option to pay the full amount upfront.
What types of appointments are available at Banfield Pet Hospital?
They offer in-room appointments where you stay with your pet, drop-off appointments with phone updates, and virtual visits for clients with Optimum Wellness Plans.
Are there any nearby pet-related services close to Banfield Pet Hospital?
Yes, nearby is Valley Veterinary, a medical center and veterinarian offering additional pet care services, which might be useful for referrals or specialized care beyond Banfield.
What nearby amenities can I visit while at Banfield Pet Hospital?
Close by, you can find Toby's Trees, a park and home improvement store, and the Walnut Creek Tennis Center and Skatepark, which are great for outdoor activities before or after your visit.
How can the nearby Shell gas station be helpful when visiting Banfield Pet Hospital?
The Shell gas station nearby offers convenience for refueling your vehicle or grabbing essentials, making your trip to Banfield Pet Hospital more convenient especially if traveling from out of town.