Petco

4.4
568 reviews

About

Pet StorePet supply store
Visit your Tustin Pet Store located at 1192 Irvine Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1192 Irvine Blvd, Tustin, CA
92780-3529, United States

Hours

Reviews

4.4
553 reviews
5 stars
364
4 stars
104
3 stars
48
2 stars
9
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individual employees who provided exceptional service.

Grooming Issues

Several reviews highlighted dissatisfaction with grooming services, including poor communication and unsatisfactory results.

Store Cleanliness

The store was frequently described as clean and well-stocked, although some customers noted occasional messes due to customer behavior.

Product Availability

Customers appreciated the variety of pet supplies available, though some expressed disappointment over specific items being out of stock.

Online Order Experience

There were complaints about the efficiency of the online order pickup process, with reports of long wait times and confusion among staff.
  • CL
    Chloe lo
    Nov 13, 2025
    4.0
    Friendly staff , and they hv everything’s
  • SS
    Sandy
    Nov 13, 2025
    4.0
    I take my doggy to the same groomer for more than a year now. She is very patient with him, she always does a great job. I recommend PetSmart for grooming during the week. I really don’t over the weekend. The groomers are in a rush, too busy and stressed. Dogs are not happy and it is not clean.
  • MJ
    Michelle Jones
    Oct 12, 2025
    5.0
    Cashier was amazing and provided feedback in the products we were purchasing.
  • MB
    mary batson
    Sep 20, 2025
    5.0
    I got a new puppy and my husband had called Petco to ask questions regarding puppy food . Pedro advise us to come on in and he would help. Soon as I got there Pedro stopped what he was doing and showed me various dog foods for our puppy based on best quality and price. He was so extremely helpful . I just want to thank him so much for being so kind and knowledgeable.. Thank you Pedro!
  • LW
    Lori Webber
    Aug 28, 2025
    5.0
    I came in with a “situation!” I was in a big hurry, because I had an unexpected appointment come up, and I had my Service Dog in my car and she needed to be fed. All the employees were awesome! They told me what fresh food to feed her and helped me prepare it for her to eat in the car! Really great “customer service!” My dog and I both really appreciated all their help!

Frequently Asked Questions About Petco

Does the Petco Tustin location have a vet hospital?

Yes, Petco Tustin has a full-service vet hospital.

Does Petco Tustin offer vaccinations?

Yes, Petco Tustin provides vaccinations.