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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Tustin provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
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- Requires appointmentAvailable
Location
Hours
Reviews
3.7
59 reviews
5 stars
36
4 stars
4
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1
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1 star
17
- NONancy OMAug 18, 20251.0This Banfield has the lowest ratings within 20 miles compared to other branches, and for good reason. I had an appointment at 8:20 am and arrived 5 minutes early, yet I wasn’t checked in until an hour later. When I asked what the point of having an appointment system was if check-in runs an hour behind, a staff member responded, “Why are you yelling at me?” 1. This shows a lack of proper training. If you cannot take client feedback, you are not qualified to work in a face-to-face role. 2. When I asked for the manager’s contact, a staff member gave me the manager’s personal phone number. When I called, the manager was upset, asked how I got her number, and mentioned she was taking the day off. 3. A staff member complained, “I am the only one working at the front.” This is not the client’s fault. It is another clear sign of poor management at this Banfield branch. Overall, this Banfield branch shows no clear working culture and does not reflect Banfield’s business standards. The team here urgently needs better training from corporate.
- MCMiguel CAug 2, 20255.0The staff is great @ Banfield. They truly care, and take care of your pets here. I truly appreciate the updates on his health while he is with their veternarians, and staff. Thank you. 😊 🙏
- GIGul IranpurJul 11, 20255.0It’s always pleasure to deal with front desk and Dr Kim for my fur baby. Thank you all for taking good care of my baby always.
- AWAlex WhetniJul 6, 20255.0Good service, Dr.Jin is so nice. I recommend it.
- WBWade BrownNov 19, 20201.0My dog is very sick with cancer. I specifically asked that he be seen quickly so that he is not stressed out in a cage all day. 7 hours later I finally get through to speak to someone and ask when he will be ready for pick up. I am told the vet is on the phone but they will call me right back. Over an hour later I try calling again and unable to get through. I decide drive down there to pick my dog up. When I arrive I am told the vet is quoting $50 dollars to have a the needed procedure done and it will take 10 minutes if I want to wait. My dog was there for 8 hours for a procedure that takes 10 minutes. I told them I know longer wanted their service and decided to leave with my dog. When I took him outside he peed a lake and chugged water the moment we got home. This tells me not only was he locked up for 8 hours, they were clearly not meeting his basic needs. I should also note that the receptionist was very nice. I am frustrated with the vets’ incompetency to prioritize high needs patients and their complete lack of communication for an already very ill patient.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the main services offered by Banfield Pet Hospital in Tustin?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services. During hospital hours, you can call for urgent care advice or referrals. Outside of hospital hours, you should contact your local emergency hospital.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutritional consultations, and dental care, with automatic yearly renewal unless paid in full at enrollment. These plans are not insurance but offer discounts on treatments.
How can I pay for an Optimum Wellness Plan?
You can pay monthly through automatic withdrawals from your bank or credit card, or pay the full amount upfront to cover the 12-month plan.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and wait for a call, and Virtual Visits available to Optimum Wellness Plan holders for remote care.
What are the operating hours for Banfield Pet Hospital in Tustin?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and on Sunday from 8:00 AM to 4:00 PM. It is closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Where is Banfield Pet Hospital located?
Banfield Pet Hospital is located at 2237 Park Ave, Tustin, CA 92782, United States.
What nearby places can I visit when I come to Banfield Pet Hospital in Tustin?
Nearby places include PetSmart for pet supplies, Orange County Animal Rescue for community pet services, and Starbucks for a coffee break. These spots can be convenient before or after your pet’s visit.
How can I get pet supplies near Banfield Pet Hospital?
PetSmart, located nearby, offers a wide range of pet products and services, making it convenient to pick up supplies during your visit to Banfield Pet Hospital.
Are there food and beverage options near Banfield Pet Hospital in Tustin?
Yes, options such as Which Wich Superior Sandwiches, Starbucks, Pressed Juicery, Curry Pizza House Tustin, and Daphne's California Greek are nearby for meals or refreshments when visiting Banfield Pet Hospital.