Banfield Pet Hospital

Reviews

• XE

  Xander Edward

  Apr 16, 2026
  1.0
  I went in due to my veterinarian closing and my cat being on the Hills prescription diet. I was trying to get one bag of food because I am in between visits and I need to get in and get him another prescription. I told the lady he cannot keep anything down. I showed him all her medical records and she said there’s nothing she can do, I drive to the next Banfield pet hospital and she gives me a six month pass with six refills. The Asian lady in the front is useless and has a nasty look on her face, a condescending tone in her voice, and she should be fired immediately.
• BB

  Bumpkin

  Apr 9, 2026
  5.0
  We have the most AWESOME Veternarian at Banfield Pet Hospital, in Tustin. Dr. Noah Makela is better than some of the more seasoned veterinarians I've been to. Very Educated & compassionate. You can tell by the way Dr. Makela looks at , and interacts with your pet , that he really likes his career, in animal care. Dr. Makela has taken exceptional care of my Pet , Kipper , a Yorkie, with a big attitude, and is always calm around him , and has a 'way' with him. Kipper recently had Dental Surgery at Banfield Pet Hospital, with Dr. Makela, he did such an exceptional job at explaining everything ! monitoring my pet, contacting me for updates, etc. I did not worry while in his care! I Highly Recommend this Banfield Pet Hospital located inside Petsmart(where I also shop) and I highly recommend Dr. Noah Makela, Valerie, and the Banfield Team . Check them out you will love this place AND this Veternarian 🐾🐾🐾🐾🐾CP/Kipper🐾🐾🐾🐾
• SN

  Sima Nihipali

  Mar 28, 2026
  2.0
  Dear Customer Service Team, I am writing to formally express my frustration regarding a recent experience I had at Banfield Pet Hospital. During my visit, I was waiting for assistance while holding my pet and expecting to be helped with the check-in process using the provided iPad. Instead of focusing on completing my visit, the staff member assisting me repeatedly attempted to upsell additional products and services, despite the fact that I already have an active plan and was clearly declining those offers. When it came time to sign the necessary documents, the situation became even more frustrating. While I was still holding my pet and did not have a free hand to sign, the staff member abruptly moved on to assist another customer without ensuring I was properly taken care of. I had to call her back and explain that I could not sign the paperwork while holding my pet and needed assistance. Although she eventually took my pet, it felt rushed and careless, as my dog was quickly placed away without consideration. When she returned, I was prepared to complete payment, as instructed, but she continued assisting other customers and did not acknowledge me. I had to once again ask whether I could proceed with payment, only to be told that I needed to sign first—despite the earlier situation that made that difficult. Overall, the experience felt disorganized, inattentive, and unprofessional. I did not feel supported as a customer, and the lack of basic assistance while handling my pet made the situation unnecessarily stressful. I would appreciate it if this matter could be reviewed and addressed to improve customer service moving forward.
• JB

  Joanie & Kaleigh Balla

  Jun 12, 2017
  5.0
  We take both of our Pitbulls to Banfield Tustin and we feel extremely blessed to have them caring for them. They are always accommodating and take time to explain everything to us. The staff is friendly and knowledgeable and the office is always clean! Thank you Banfield Tustin!

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