Vetco Total Care Animal Hospital

Reviews

• ED

  Emily Draper

  5 days ago
  5.0
  Wonderful experience all around, they took excellent care of my dog and his booty issue
• BA

  Bryan Abe

  Jan 1, 2026
  4.0
  Bit of a wait but good service recovery & clinical service, reasonable price In all reality, my party and I waited 25 or so minutes. ( Appt at 1:30pm, Arrival 1:28pm, screened by Vet tech around 1:50, Doctor screen/clinical at 2:00pm ) Since it was my first appointment to the Torrance VetCo location, I was admittedly a bit irritated. However, considering the crazy world and how backed up Crenshaw can get, I tried to keep an open mind. Also I imagine VetCo calls in Vets who work at multiple locations. However it all, I'm glad I kept an open mind. Giving credit to the front desk agent/tech(?) , she was wise to clean up another room and get us started in the process. Quiet service can often be overlooked, so I appreciate it. Good sense of awareness as well. Dr Kim, who saw my dog and me, was overall kind, a good communicator , gentle with my small pup and I can tell she genuinely cares for the animal patients she sees. [albeit a little rushed (would have preferred a relaxed environment but understandable)] I haven't decided all yet where to keep my dog's health at but I appreciate her service. She did answer all my questions, as I was looking for confirmation. I can tell my dog is feeling much better already 🙌🏻 So given the wait a 4/5, but the quiet recovery by the front desk lady and Dr.Kim were able to turn it around. Reasonable price, less than other "independent" locations, first visit fee is waived if you use a promo, pretty sure it's still up as of 12/31/25. Don't feel like the team ever pushed unnecessary products. Thanks Dr and Team.
• RT

  Rick Thomas

  Nov 5, 2025
  5.0
  The staff there was great! The Vet was great! Having a senior dog she tested his rear legs in a way that no Vet has done before. And at the end of the visit I didn't feel ripped off as I have felt in the new world of vets who rip off their customers with pricing all over the place. I would recommend Vetco in Torrance to anyone looking for a fair, easy and clean location.
• EE

  Evereen124

  Nov 2, 2025
  1.0
  I brought my cat here and the clinic people were rude.
• LB

  lisa baginski

  Sep 18, 2025
  1.0
  Vet Co not a serious or organized Veterinary Office. It is really more for vaccines than actual care. It is a tiny little wonky section of Pet Co that doesn't answer their phones and often routes calls to a central pet co number so when you call you are talking to random people in another state or even country just taking messages. I tried calling today and their prompt was to press 2 and it said "invalid entry" and the poor girl at Pet Co had to walk over to their clinic and hand them the phone. My dog was diagnosed with diabetes last year and was prescribed her insulin and injection needles and when I went to order them two weeks ago Vet Co denied my valid prescription because my original Vet was no longer there. They said they require a new 500.00 appointment to reassess her after I already paid 1500.00 for her original prescription - that again - is still valid. That is so irresponsible and so scary because it is so dire if she doesn't have her insulin. Thankfully I have another excellent Vet at Access Vet Hospital - which is an excellent hospital and clinic, who came through and okayed the prescription or I would have been held hostage for another unnecessary appointment for 500.00 at Vet Co because they don't retain their Vets or have other vets that can step in with any kind of cohesive team work. If you have a dog that needs anything more than a vaccine - VetCo is not the place for you. I called the California Veterinary Medical Board in complete shock my prescription would be denied when it is valid, and they were also shocked I was being forced to have a whole new appointment to the tune of 500.00 and I have filed a complaint. As a dog Mom who has already spent 15,000 on my dogs care I have experience with who is and who is not an organized, well functioning office and I do NOT recommend VetCo. I am so thankful for Access for stepping in and saving my dog. Also, Dr. Grey, the VetCo Vet, left in April, and there was no notice from anyone at VetCo that my prescriptions would not be filled. It is very disorganized and they are not able to handle important details and if your dog is dependent on their meds, this office is too haphazard and unserious, and they are very rude about it. They are only open on certain days, you can't reach them directly, it often takes over 24 hours for them to get back to you, and if there is any kind of emergency they are not able to handle it. Trust me on this. Your pets deserve better than this unprofessional office and VetCo will end up being more expensive than serious Vet Hospitals because of their lack of a cohesive team and having to make up for their lack of communication with extra visits. Seriously, what the heck. I do not recommend at all. Lastly, when I was describing my situation at Vet Co while at my other Vets, they also expressed Vet Co is a not serious office and is really mostly a vaccine clinic.

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