Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Torrance provides quality and attentive health and wellness care for dog, cat and small animal pet patients in the South Bay. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
226 reviews
5 stars
139
4 stars
27
3 stars
11
2 stars
12
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Communication Issues
Many customers reported poor communication regarding appointments, follow-ups, and billing, leading to frustration.
Hidden Fees
Several reviews highlighted concerns about unexpected charges and upselling of services, leading to dissatisfaction.
Quality of Care
While some customers praised the care provided to their pets, others expressed concerns about the thoroughness and effectiveness of treatments.
Staff Turnover
Customers noted a high turnover of staff, which contributed to inconsistent service and a lack of familiarity with returning clients.
- RBRolana BoydOct 15, 20255.0The Banfield Team in Torrance provides excellent service. Thank you to the whole team for helping me to care for my pet. A Special Shout Out to Dr. Anderson! I appreciate you all!
- WMWilli Stanley MartinezOct 15, 20251.0I went to drop off my dog for a wellness exam they said we call you when he is ready. They never call me. After almost 5 hours I got my dog I request nails trimmed they said my dog was nervous but I when before to other places no issue when I tried to see which exam they practiced nothing to check so weird. Even in the app I couldn't see anything. Definitely don't recommend this place
- LMLaToya ManuelSep 25, 20255.0The staff is always helpful and friendly. I can tell they love their job by how they take care of my Bobo. The doctors make sure every procedure and post instructions are understandable.
- KCKayci CampbellSep 24, 20253.0I'm going to give it a try, however I took my fur baby because he was ill. Usually the follow day I would get a phone call to check on him. No one called me as well as I have no idea what the next steps are. There's mo follow up appointment or anything. I came to this location because it's closer than my old location in Culver city which I LOVE my vet there. It seems like I need to just go back to that location because they seem to care more.
- ATAlina TarrinSep 23, 20251.0I have had a Banfield wellness plan for my cat for 7 years. After relocating back to LA, I switched to the Torrance Banfield because I had a great experience with Dr. Michael Handley for my dog. I had scheduled a dental cleaning and exam for my cat. One year ago, the team at the front suggested I upgrade my plan to the more expensive plan that included an x-ray to rule out any infection because my cat had recently been sneezing and they could do the x-ray when she was sedated for dental. The upgraded plan included the dental cleaning that was supposed to be completed. I was clear with the staff that I didn't want additional medications administered to her without my approval due to her health concerns. I received a call hours later that they were unable to sedate my cat for the dental exam and they had given her a number of additional medications to sedate her. I went to go pick up my cat and the team notified me that the x-ray had an additional cost (roughly $200) to have it read by another vet and that the additional medications provided to her (without my approval) were an additional cost (the total coming to several hundreds of dollars). If I didn't authorize the additional cost for the x-ray reading, there was nothing they would do to help my cat. I ended up paying the $200 to have the x-ray read and they were unable to determine anything from the x-ray and would not give any medications to help the sneezing because they "didn't know what the cause was." The vet and staff were incredibly rude to me and talked down to me. I let them know that I wanted to go back down to the original tier of wellness plan and just pay the difference for the x-ray because they were unable to perform the rest of the exam and I no longer wished to continue services with Banfield because I had a number of issues with the Torrance Banfield since Dr. Handley left. I was told that was unfortunate and I needed to take that up with their corporate office. I was unable to cancel the plan so I paid the rest of the year. I recently returned to the office because I paid for the 12 months of the plan. My drop off appointment was for 6:45am and the staff scheduled my appointment for a time that the office wasn't even open. They open at 8am. I had a test done and the vet let me know that she would call me either Friday 9/12 or Tuesday 9/16. I haven't gotten a call back and I have left 3 voicemails. Front desk answered the phone twice today, one who shouted that she had 7 people in the lobby and wasn't able to help me. They won't answer email either. Save yourself time and money and don't send your pet here. Overall, the staff are rude, banfield WILL charge you hidden fees for services, and the office is too busy to care for your pet. I'm so glad my 12 month "commitment" of the wellness plan are up and I never have to return here.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Torrance?
Banfield Pet Hospital in Torrance is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and possible referrals to emergency hospitals or specialty providers.
What types of preventive care services does Banfield Pet Hospital offer?
They offer vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations for pets.
What is included in the Optimum Wellness Plan at Banfield?
The plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care, with automatic renewal unless paid in full.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or using the Banfield app available on iOS and Android.
What are the appointment types available at Banfield Pet Hospital?
Appointments include in-room visits, drop-off appointments where you leave your pet and get notified at pickup, and virtual visits for Optimum Wellness Plan members.
Can I get veterinary advice online from Banfield?
Yes, Optimum Wellness Plan clients can access 24/7 remote pet care advice via Vet Chat™ on the Banfield app.
Are there pet supply stores near Banfield Pet Hospital Torrance?
Yes, PetsHotel Torrance and PetSmart are nearby, convenient for clients needing pet boarding or supplies before or after a vet visit.
What other services can I find near Banfield Pet Hospital in Torrance?
Nearby you can find retail stores like Toys"R"Us and Walmart Torrance for pet toys and supplies, as well as pharmacies like Rite Aid for pet medications.
Are there convenient transportation or service options near Banfield Pet Hospital?
Yes, the UPS Access Point location nearby offers courier and delivery services, and ARCO gas station provides fuel and convenience store items, making errands easier during visits.