Banfield Pet Hospital

Reviews

• HH

  HotRodder

  6 days ago
  5.0
  BANFIELD Pet Hospital in my opinion it’s far beyond one of the best. I can’t say enough that care team is great and the customer service is outstanding when you check in, especially Jake, very professional and very knowledgeable It takes time to answer any questions that you have in detail.
• RB

  Rolana Boyd

  Oct 15, 2025
  5.0
  The Banfield Team in Torrance provides excellent service. Thank you to the whole team for helping me to care for my pet. A Special Shout Out to Dr. Anderson! I appreciate you all!
• WM

  Willi Stanley Martinez

  Oct 15, 2025
  1.0
  I went to drop off my dog for a wellness exam they said we call you when he is ready. They never call me. After almost 5 hours I got my dog I request nails trimmed they said my dog was nervous but I when before to other places no issue when I tried to see which exam they practiced nothing to check so weird. Even in the app I couldn't see anything. Definitely don't recommend this place
• KC

  Kayci Campbell

  Sep 24, 2025
  3.0
  I'm going to give it a try, however I took my fur baby because he was ill. Usually the follow day I would get a phone call to check on him. No one called me as well as I have no idea what the next steps are. There's mo follow up appointment or anything. I came to this location because it's closer than my old location in Culver city which I LOVE my vet there. It seems like I need to just go back to that location because they seem to care more.
• AT

  Alina Tarrin

  Sep 23, 2025
  1.0
  I have had a Banfield wellness plan for my cat for 7 years. After relocating back to LA, I switched to the Torrance Banfield because I had a great experience with Dr. Michael Handley for my dog. I had scheduled a dental cleaning and exam for my cat. One year ago, the team at the front suggested I upgrade my plan to the more expensive plan that included an x-ray to rule out any infection because my cat had recently been sneezing and they could do the x-ray when she was sedated for dental. The upgraded plan included the dental cleaning that was supposed to be completed. I was clear with the staff that I didn't want additional medications administered to her without my approval due to her health concerns. I received a call hours later that they were unable to sedate my cat for the dental exam and they had given her a number of additional medications to sedate her. I went to go pick up my cat and the team notified me that the x-ray had an additional cost (roughly $200) to have it read by another vet and that the additional medications provided to her (without my approval) were an additional cost (the total coming to several hundreds of dollars). If I didn't authorize the additional cost for the x-ray reading, there was nothing they would do to help my cat. I ended up paying the $200 to have the x-ray read and they were unable to determine anything from the x-ray and would not give any medications to help the sneezing because they "didn't know what the cause was." The vet and staff were incredibly rude to me and talked down to me. I let them know that I wanted to go back down to the original tier of wellness plan and just pay the difference for the x-ray because they were unable to perform the rest of the exam and I no longer wished to continue services with Banfield because I had a number of issues with the Torrance Banfield since Dr. Handley left. I was told that was unfortunate and I needed to take that up with their corporate office. I was unable to cancel the plan so I paid the rest of the year. I recently returned to the office because I paid for the 12 months of the plan. My drop off appointment was for 6:45am and the staff scheduled my appointment for a time that the office wasn't even open. They open at 8am. I had a test done and the vet let me know that she would call me either Friday 9/12 or Tuesday 9/16. I haven't gotten a call back and I have left 3 voicemails. Front desk answered the phone twice today, one who shouted that she had 7 people in the lobby and wasn't able to help me. They won't answer email either. Save yourself time and money and don't send your pet here. Overall, the staff are rude, banfield WILL charge you hidden fees for services, and the office is too busy to care for your pet. I'm so glad my 12 month "commitment" of the wellness plan are up and I never have to return here.

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