Business Details
About
Animal HospitalVeterinarianVeterinary PharmacyEmergency Veterinarian ServicePet Vet Care Centers
Veterinary Specialty and Emergency Center of Thousand Oaks (VSEC) is a multi-specialty pet hospital that offers comprehensive medical services for cats and dogs. We focus on innovation and advanced services including the newest procedures and techniques. Each of our specialists has completed at least three years of additional training beyond veterinary school and has passed rigorous examinations to become board-certified in their areas of specialization. We are here to help with 24/7 emergency services. Our Thousand Oaks veterinarians are specially trained in emergency medicine, and our board-certified veterinary criticalist treats pets with life-threatening conditions.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Veterinary Specialty and Emergency Center of Thousand Oaks
2967 N Moorpark Rd, Thousand Oaks, CA
91360, United States
Hours
Reviews
3.3
295 reviews
5 stars
153
4 stars
16
3 stars
8
2 stars
15
1 star
103
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassion and care during difficult times, especially during euthanasia and emergency situations.
High Costs
Numerous reviews highlighted concerns about high costs and unexpected charges, leading to feelings of being taken advantage of during vulnerable moments.
Inconsistent Service
Feedback indicated inconsistent experiences with staff professionalism and communication, with some customers reporting rudeness and lack of empathy.
Emergency Availability
While some customers appreciated the availability of emergency services, others expressed frustration over long wait times and the lack of 24-hour staffing.
Diagnostic Concerns
Several reviews mentioned dissatisfaction with diagnostic accuracy and treatment recommendations, leading to unnecessary procedures or misdiagnoses.
- EMElisabeth Main1 day ago5.0Couldn’t ask for a better experience. The wait time and cost were reasonable, the medical care was excellent, and the staff was both efficient and compassionate. Big thanks to Dr. Mutton, Brianna, Rachel, Other Rachel and Eric, from Delia the Newfoundland and her worried owner.
- HMHannah MorganDec 16, 20251.0This review is concerning Dr. Antonella Andrietti. They took radiographs that i did not approve and never told me the results of those. Also, they said my dog was coughing really badly so they needed to give him oxygen ect. I picked him up to bring him to my primary vet and he is NOT coughing at all! Plus, he was looked at by Dr. Pepper at vsec, and she said he was breathing comfortably and didn't need any oxygen and if he ate I could bring him home early. Once the morning crew came in, Dr. Andrietti took over and wanted me to spend a lot more money and lied about his coughing ect. I would appreciate management reaching out because I'm very upset that I was lied to and taken advantage of.
- SHSarah HyltonDec 16, 20255.0Late Friday night we found our beloved golden retriever awake but unresponsive. We rushed him to VSEC and we were met by a very knowledgeable and compassionate team! They shared clear options and potential diagnoses, and steps moving forward. They didn’t pressure us into any decisions; they gave us time and space to figure out what to do. Reasonably priced. Highly recommend.
- DHDani HDec 14, 20255.0Staff was available on the weekend for an emergency quality of life assessment for our old pup, very kind and gentle in helping us and our sweet old guy who got to enjoy a chocolate chip cookie at the end. The vet and staff were lovely and warm in a hard time. Glad to have this location near us.
- JTJanine TorreyDec 12, 20252.02 stars for not being open 24 hrs like it’s listed. 2 stars for not updating your messaging to let people know IN AN EMERGENCY that you are not open. Change your website to match that you ARE NOT OPEN 24 hrs. Oh and the people answering their phones using the excuse “I didn’t even work yesterday”. Told me corporate is the only one who changes voicemail. It still had covid 19 verbiage and NO WORD OF THE DOCTOR THAT CALLED OUT AND HAD NO REPLACEMENT. We friggen drove to Agoura hills, those people were awesome and DID NOT RIP YOU OFF.
Frequently Asked Questions About Veterinary Specialty and Emergency Center of Thousand Oaks
What type of veterinary services does Veterinary Specialty and Emergency Center of Thousand Oaks offer?
We offer comprehensive medical services including 24/7 emergency vet care, cardiology, oncology, surgery, diagnostic imaging, and more, provided by board-certified specialists.
Are your veterinarians specially trained for emergency and critical care?
Yes, our Thousand Oaks veterinarians are trained in emergency medicine and include a board-certified veterinary criticalist for life-threatening conditions.
What are your hours of operation?
We are open 24 hours a day, 7 days a week, providing continuous veterinary care.
Is your facility accessible for individuals with disabilities?
Yes, we have wheelchair accessible entrance, parking, and restrooms, ensuring accessibility for all clients and their pets.
Can I book an appointment online?
Yes, you can contact us and make appointments through our website at https://vsecto.com.
Where is Veterinary Specialty and Emergency Center of Thousand Oaks located?
We are located at 2967 N Moorpark Rd, Thousand Oaks, CA 91360, USA.
Are there other veterinary hospitals near your location?
Yes, nearby veterinary hospitals include Animal Hospital Of Thousand Oaks and Arboles Animal Clinic, which can be alternative options for general pet care.
What pet stores are near your veterinary center for pet supplies?
Nearby pet stores include Petco and Unleashed by Petco, where you can find a variety of pet products before or after your visit to us.
Are there any nearby places to relax or pamper yourself while your pet receives care?
Yes, nearby salons and spas such as Organic Nail Bar Salon and Spa, TK Nails Spa & Waxing, and Massage Hubs offer beauty and relaxation services.
What nearby locations can clients visit for food or refreshments around the veterinary center?
Clients can visit nearby eateries such as Juice&Boba smoothie and coffee shop, Subway sandwich shop, Allegro Pizza, and PJs Sports Pub after their appointment.