Banfield Pet Hospital

Reviews

• DN

  Diane - The Canning Nana

  Aug 25, 2025
  1.0
  Just, No
• SJ

  Samantha Jerry

  Jul 5, 2025
  2.0
  I thought the majority of the staff I interacted with were very kind. My main issue is with the vet I saw, Dr Ramsden. He looked at my dog and immediately diagnosed her with allergies, despite only have one of the symptoms of allergies. My main concern was a sore on her foot, but he continued to disregard my concerns. $300 later and another week of my dog being in pain, her foot didn’t get better. I took her to another vet, and it turns out to be a foxtail, a very common issue for dogs here. Given that this is such a common problem in SoCal, it makes me confident Dr Ramsden was either trying to earn money or trying to finish the appointment quickly since it was a Saturday afternoon. I wouldn’t take your pets here if you care about your pets’ comfort or your wallet.
• PS

  Piper Stultz

  Jun 15, 2022
  1.0
  One of the worst experiences I've had at a vets office. Driving from Oxnard I caught traffic tried to call and let them know I was running late. No answer. Left a voice mail. No call back. However I got there and the staff member behind the desk was super understanding about me being late. I thought wow this is amazing. Immediately went into upselling their plans which didn't bother me to much I just wasn't interested. I made the appointment to simply talk to them about the Proheart shot. I had my dogs current shot record and it was missing the heartworm test results so I called to have them sent over. While on the phone the staff member mentioned my dog didn't have a particular shot and I knew for a fact she did. She was argumentative and dismissive. As I'm on the phone with my usual vet trying to get my dog latest heartworm test. The staff member behind the counter yells over me to ask the people behind me a question. Then gets louder as I'm trying to hear the tech on the phone so I can get the records Banfield needed so I don't need to pay for a test she's already had. After returning her attention to me I had gotten off the phone and told her I was expecting the paperwork soon I then pointed out the vile label on the records that she argued with me about not being there. Once in the exam room the staff member is being pushy, cutting me off, and asserting her point. She leaves without saying anything and comes back a few minutes later. Telling me the vet said we could do the shot and test as my girls current heartworm preventative was useless due to the way I had been administering it. I tried to explain I contacted the manufacturer and was instructed by them. The staff member interrupted me and then proceeds to use her hands to create visual that manufacturers are lower than vets. I told her I just wanted an exam no shot or test and to speak to the vet. She turns around and leaves saying someone would be in shortly to take my dog back. The tech comes to take her and informed them I was leaving. I am a professional dog trainer and the dog I had with me is my service dog. I do not allow people I do not know to handle my dog behind closed doors without me knowing them or being present. I understand a year ago this being a practice However even then vets were understanding I have certain boundaries when it comes to my dog. Being someone in the Canine field I do not blindly trust other professionals just because they call themselves professionals. The one staff member I dealt with was enough to put a bad taste in my mouth. She was rude and condescending. I urge you to find a vet that will actually speak with you and not behind a closed door behind staff that interrupts and talks down to dog owners.

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