Banfield Pet Hospital

Reviews

• ED

  Emma Dixson

  Apr 24, 2026
  5.0
  My boyfriend and I were on a roadtrip and had to make an emergency stop for our dog cuz she was getting so carsick. We didn’t think they were gonna be able to get us in or help us since it was so last minute, but Gabriel Estrada the practice manager was the absolute best. He made our pup feel super calm and was so understanding and nice to us about everything. As college kids were balling on a budget and Gabriel understood completely and got us in and out in maybe a hour or two. Not long at all especially given that this was at the very last minute! So major shoutout to Gabriel.
• LS

  Luke Smith

  Apr 24, 2026
  5.0
  Gabriel was insanely helpful, i wish i lived in this town because this would be my main banfield off my first visit with the practice manager, he helped so much with the costs and help get my puppy feeling comfortable and okay in the car again. the vet was super helpful and nice and explain evertthing very throughly and well. i really appreciate everything they did for my dog and our family. 10/10 experience.
• RR

  Rose Roussett

  Feb 21, 2026
  5.0
  Dr Post is the best. We have always taken our pets here and have only good things to say. They are very caring and compassionate here. We had to have our beagle put to sleep here and even though it was a sad situation for our family, they let us take our time with her in her last moments. We have been coming here for years.
• AS

  Audra Simmons

  Dec 9, 2025
  1.0
  This location is horrible. I’ve had 2 different instances where they cancelled my appointment with minimal notice. Their claim is that appointments are requested and not guaranteed. - My monthly wellness plan charges are however deducted on time. From an operational and customer service standpoint, I suggest that when “appointment requests” are made online that they confirm these appointments immediately and not wait till the day before (this recent time) or while I was literally driving on the way to the appointment (the previous time). They have zero respect for what it took for me to fly back to California to make this scheduled appointment and the day they offered me was a day that I would already have to fly out again. Their responses were very “stock” and lacked empathy. They simply don’t care and I eventually got hung up on by Nilly. This location is poorly ran and if you can make the extra drive, Temecula Parkway location gives much better service that I would say translates to the care as well.
• CR

  Carolina De La Rosa

  Nov 14, 2025
  5.0
  This is the second time I visited this location and the service is 10/10! Dr. Post is amazing and so is every staff member I’ve come across. They exude an energy that shows they care for the animals and the pet owners alike. They always reserve space and time for owners to voice their pet concerns and make you feel heard. I feel it’s hard to find a place to take your pet when they need medical attention without feeling like they’re trying to take advantage of you or trying to get you to spend extra money in some way. This Banfield location is nothing like that. They have continuously provided exceptional service and care. I will recommend this specific location time and time again.

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