Petco

4.2
997 reviews

About

Pet StorePet supply store
Visit your Sunnyvale Pet Store located at 160 East El Camino Real for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
160 E El Camino Real, Sunnyvale, CA
94087, United States

Hours

Reviews

4.2
991 reviews
5 stars
536
4 stars
268
3 stars
94
2 stars
22
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were significant complaints about rude interactions and unprofessional behavior from some employees.

Grooming Services

Numerous reviews highlighted poor grooming experiences, including unfinished haircuts and unprofessional handling of pets, leading to dissatisfaction among customers.

Product Availability

Customers expressed frustration over inconsistent stock levels and the availability of specific items, with some noting that the store seemed less stocked compared to other locations.

Cleanliness

Several reviews mentioned cleanliness issues within the store, particularly in the grooming area and overall maintenance.

Appointment Management

Customers reported long wait times for scheduled appointments, particularly for vaccinations and grooming, indicating a lack of effective appointment management.
  • AZ
    Alan Zoller
    Nov 15, 2025
    5.0
    A fun and friendly Petco with plenty of parking.
  • DM
    David Murphy
    Oct 28, 2025
    1.0
    What a depressing store. (Nice staff though.)
  • LL
    Lucas Lee
    Oct 16, 2025
    1.0
    I had a vaccine appointment scheduled but when I arrived, I was told that the doctor is running an hour late. There was no prior notice and the staff had to notify about the absent doctor. This place is so unserious about the vaccination services. This is the second time I've tried to get my pets vaccinated and the first time was on a saturday with an insane long time. What's the point of scheduling a time when I have to wait over 40mins from my scheduled appointment? PETCO is NOT serious about their services and DOES NOT CARE about the stress some pets have to go through especially indoor-only pets. WHATS WRONG WITH THE VACCINATION SERVICES PETCO???
  • DB
    Daniel Bui
    Oct 14, 2025
    5.0
    This is specifically for a cashier, Lizet (I hope I spelled that right) who was super patient, kind, and knowledgable with my Betta fish purchase. After trying to figure out a discount situation, Lizet helped me navigate through the site and helped troubleshoot. I'll continue to keep coming to this Petco for all of my pet needs!
  • DA
    Dheeraj Agrawal
    Oct 11, 2025
    1.0
    Worst experience at Sunnyvale location, at counter lady denied selling fish to us by citing the policy that if you don't have settled fish tank with water, you can't buy fish only.

Frequently Asked Questions About Petco

Does the Petco Sunnyvale location have a vet hospital?

No, Petco Sunnyvale does not have a full-service vet hospital.

Does Petco Sunnyvale offer vaccinations?

Yes, Petco Sunnyvale provides vaccinations.