Petco

Reviews

• MS

  Marian Sadowski

  Feb 16, 2026
  5.0
  Sean was very helpful. He deserves a raise for being so customer oriented
• SS

  Sachin Sachi

  Feb 14, 2026
  5.0
  Very good place for pets and there foods
• KK

  K

  Feb 4, 2026
  1.0
  Discrimination and lying at best. Thank you Desiree Orta and Louis for going along with her. Details Below: 1. For context, I have been bringing my dog to this location Petco since Nov 2025 monthly. I have also been running behind on my appointments before and historically if I come within 15 minutes of appointment it has been acceptable. This was communicated to me via phone before. 2. My appointment today was 8:30 am. I arrived at 8:33am to find the store front door not open. I knocked and waited, no response. at 8:36am I called grooming number. 3. Desiree picked up the call and told me 1. she cannot take my dog as I didn't change my Petco profile name (my first name was Petco for cybersecurity reasons so I know when my data gets leaked from which store) and 2. she cannot check me in within 8 minutes to fit me within the 15 minutes of appointment time. Checkin does not take more than 5 minutes, her first lie. 4. I asked to speak to a manager, and she said to just push open the door as it is not locked. News to me. I went in and Louis met me there. That is when more of Desiree's lies started. 5. Her second lie: I was late by 6 minutes. I have been late before and I have never had Petco cancel my grooming session if I am behind 6 minutes. Her third lie : the 15 minute take in after appointment time is discretionary. Okay then do not set precedence with prior appointments that it is okay to be 15 minutes late and additionally, what is today's discretion based on? an empty salon? or some discriminatory factor? Upon searching on internet it seems Petco has a 10-15 minute grace period policy. Her fourth potential lie: She has an inflow of large dogs coming. I can understand that so I asked her when is her next appointment, she refused to tell me. That makes it suspicious. I further informed her I know based on history of being here before, my dog takes around 45 minutes, an 11lb chihuahua wash and trim. She told me she cannot finish in 45 minutes. 6. the only truthful thing Desiree did say, was informing Louis that some employee called in sick, which I do believe is verifiable. However, it is not the Customer's fault if you are understaffed. So instead of blaming the customer and making me waste 30 minutes round trip, just apologize and cancel the appointment earlier next time. Don't be a jerk. Complaint has been filed with Corporate and BBB.
• MK

  Maha Kadhim

  Jan 31, 2026
  1.0
  I’ve been to many Petco vaccine clinics and it’s usually been fine—until this location. We drove half an hour (one way) only to be told we had “missed” our appointment. When we arrived, the staff were dealing with another dog, so we patiently waited. By the time someone got to us, we were two minutes into our allotted appointment time. Two minutes. We were well within our scheduled time, and there were open appointment slots after us. The staff were incredibly confrontational and condescending, talking down to us like we were children. Based on other reviews, this seems to be a common experience. I wish I had read them before going. Don’t waste your time with this Petco. I’d give em 0 stars.
• LL

  Louis

  Jan 29, 2026
  1.0
  I am very disappointed with my experience at Petco during a recent cat adoption, which felt misleading and poorly handled. I visited the store after seeing a cat listed for adoption at $250 and scheduled a meet-and-greet for the following day. On the day of our appointment, we were informed—without prior notice—that another group was also scheduled to meet the same cat later that evening. When we arrived for our 5:00 PM appointment, staff stated that adoption would be decided on a “first come, first serve” basis and that we could only adopt her if the later group declined. After being told the other group chose not to adopt, we were asked to pay a holding deposit and scheduled to return the next day to complete the adoption. However, during the adoption paperwork the following day, we were unexpectedly told that $100 was additional fee, buried in fine print. “It said so in fine print” was what the staff told me when confronted about this issue. This fee was never clearly communicated upfront. Being told after the fact felt extremely deceptive. While I understand that the adoption partner is a nonprofit and that funds go toward animal care, transparency matters. Asking for a holding deposit when we were already first in line, then later adding an unexpected $100 fee, felt unfair and frankly scummy—especially when justified behind the label of a nonprofit organization. Adopting a pet should be an exciting and transparent experience. Instead, this process left us feeling misled and taken advantage of. Petco should do better by clearly communicating all fees upfront and ensuring that adoption scheduling and policies are applied consistently and fairly. Why do I had pay holding deposit when I am first in line and decided to proceed with adoption at your first appointment slot available? Most importantly: please don’t ask to me to call for resolution. Please answer how this situation would be handled here in this page so it is transparent to all who are reading this.

Frequently Asked Questions About Petco