Petco

4.3
647 reviews

About

Pet StorePet supply store
Visit your Studio City Pet Store located at 12800 Ventura Blvd. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
12800 Ventura Blvd, Studio City, CA
91604, United States

Hours

Reviews

4.3
634 reviews
5 stars
397
4 stars
123
3 stars
48
2 stars
17
1 star
49

What are people saying?

AI-generated from recent customer reviews

Grooming Issues

Multiple customers reported negative experiences with grooming services, including injuries to pets and poor management handling of appointments.

Customer Service

While some customers praised the friendly and helpful staff, others experienced rude service and poor management, leading to dissatisfaction.

Product Availability

Customers frequently noted issues with stock levels, particularly for specific pet foods and supplies, leading to frustration.

Store Cleanliness

Feedback on store cleanliness was mixed; some found it clean and organized, while others described it as filthy and poorly maintained.

Positive Staff Interactions

Several reviews highlighted positive interactions with staff, noting their friendliness and willingness to assist customers.
  • JH
    Jeff Harmon
    4 days ago
    5.0
    Perfect ! The food I was looking for at a fair price !
  • LS
    LESLIE SEGURA
    Nov 1, 2025
    1.0
    I’m absolutely heartbroken after my visit to the Petco Grooming Salon today. I trusted them to take good care of my dog, but they cut my dog during grooming. Seeing my pet come out hurt and scared was devastating. Our pets are like family, and I expected compassion and professionalism — instead, I left shaken and worried. Accidents can happen, but the lack of care and empathy made the experience even worse. I truly hope Petco takes this seriously and makes sure no other pet or pet parent has to go through something like this.
  • 99
    99
    Oct 28, 2025
    5.0
    Well stocked friendly service. Will always keep coming in for the best options for my kitty. Also Getting my discounts are as easy as putting in my phone number!
  • JM
    Joanne M
    Oct 26, 2025
    5.0
    The floor person in charve was so helpful and so kind I dont want to shop anywhere else. I wish I remembered his name. He was called over go help make a return easier
  • CS
    Colleen Saftler
    Oct 24, 2025
    5.0
    The employee was on his way to a break room and saw that I looked puzzles- He stopped and asked if I needed help - told him what I was looking for and he took me right to and told me it was a great choice.

Frequently Asked Questions About Petco

Does the Petco Studio City location have a vet hospital?

No, Petco Studio City does not have a full-service vet hospital.

Does Petco Studio City offer vaccinations?

Yes, Petco Studio City provides vaccinations.