Petco

4.3
921 reviews

About

Pet StorePet supply storePetco
Visit your Saugus Pet Store located at 26501 Bouquet Canyon Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
26501 Bouquet Canyon Rd, Saugus, CA
91350, United States

Hours

Reviews

4.3
893 reviews
5 stars
572
4 stars
171
3 stars
63
2 stars
26
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Lupe in the fish department, for being knowledgeable, helpful, and friendly, while some reported negative experiences with unhelpful or rude employees.

Product Availability

The store is generally well-stocked, but some customers expressed frustration over specific items being out of stock or limited variety in certain categories.

Grooming Services

Mixed reviews on grooming services; while some customers had positive experiences, others reported unprofessional behavior and lack of accommodation.

Store Cleanliness

The store is often described as clean and organized, although a few customers noted issues with cleanliness and odors.

Aquatic Expertise

Lupe's expertise in the aquatic section received consistent praise, with many customers highlighting his ability to provide valuable advice and support for fish care.
  • JB
    Juan Barrera
    Jan 1, 2026
    5.0
    The manger here is great with problem salving, and helping hard to find a manager like that now and days.
  • SO
    Steve Ortiz
    Dec 30, 2025
    1.0
    I walked in for a service advertised as a walk in service for my dog to have her nails clipped and the groomer said they had no time to take her in and offered me an appointment to return the next morning. Very unprofessional and with an attitude didn’t even try to accommodate me same day I would’ve understood if I was asked to return at a later time but not the next day! It was a waste of my time don’t advertise a walk in service if you won’t accommodate.
  • JL
    John lac
    Dec 24, 2025
    1.0
    Very weird. They sale very expensive for a guinea pig and they need proof address to get pet. The woman of customer service is vanity. If you can't to sale expensive pet, you kill him alright? I checked with a veterinary. He said the price for a guinea pig is $50 maximum and it's illegal to ask a proof address. Anyway I bought a guinea pig from another pet shop , no one asked a ID or a proof address
  • KB
    Kyle Bailey
    Dec 22, 2025
    5.0
    Hands down one of the best aquatic sections of any Petco that I have been to! Lupe, one of the aquatists, is always ready to lead a hand and take a moment to chat with you - something that I really appreciate. While Santa Clarita doesn't have very many small mom and pop fish stores. Lupe always makes me noticed (i.e. remembering my fish pets), provides excellent customer service as well as being very knowledgeable! As long as I live here, I will continue to shop at this Petco!
  • MP
    Miss portillo
    Dec 9, 2025
    5.0
    Moses went above and beyond on making my son’s first pet purchase for his birthday smooth. Knowledgeable and helpful on all the things we needed for our hamster Miss Squeaks. I appreciated his patience and explaining all the things we need to make her home. He is did it for us and will be recommending friends who are looking to adopt

Frequently Asked Questions About Petco

Does the Petco Santa Clarita location have a vet hospital?

Yes, Petco Santa Clarita has a full-service vet hospital.

Does Petco Santa Clarita offer vaccinations?

Yes, Petco Santa Clarita provides vaccinations.