Petco

4.2
1101 reviews

About

Pet StorePet supply storePetco
Visit your Santa Rosa Pet Store located at 2765 Santa Rosa Avenue for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2765 Santa Rosa Ave, Santa Rosa, CA
95407, United States

Hours

Reviews

4.2
1,089 reviews
5 stars
609
4 stars
258
3 stars
106
2 stars
45
1 star
71

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Several employees received praise for their helpfulness and friendliness, particularly in the grooming department, while others were criticized for unprofessional behavior and poor customer service.

Customer Service

Customer service experiences varied widely; some customers reported excellent service, while others faced rudeness and disrespect from staff, particularly at the register.

Grooming Issues

Grooming services received mixed reviews, with some customers satisfied with the care their pets received, while others reported poor grooming quality and long wait times.

Store Conditions

The store was noted for being clean and well-organized, but there were complaints about the treatment of animals and the availability of products.

Management Concerns

There were multiple mentions of poor management practices, including inadequate responses to customer complaints and a lack of support for staff.
  • JC
    Julianna Chavez
    3 days ago
    2.0
    When I was purchasing guppies and a betta fish, the cashier dropped my fish, didn’t say sorry, didn’t check if the bag was leaking, and was complaining that he was working on the register his entire shift. This store does get a lot of sales, but they have TERRIBLE customers service.
  • DS
    Dawna Smith
    Dec 31, 2025
    5.0
    It was for my granddaughter, for her Bunny rabbit.She absolutely loved it, spent every penny.Thank you petco
  • AS
    A Salinas
    Dec 29, 2025
    4.0
    Three members that stand out: *Alana *Jason *Tailon These members are the reason this place gets 4 stars instead of 3. These three are the reason I keep going back. It's always a blessing to see them on the floor when I walk in. And I know that on those days our pet needs will be met with great vibes. These three go above and beyond to help out customers. Jason has stop more than once stocking/task he is doing to help me. He is always happy to help. Alana makes sure you are taken care of long term when it comes to looking out for deals that can save $$. Tailon the most patient hard working team member there. He can be over ran with customers on the floor with no help. And he remains with a good attitude taking care of each customer. Now I have had associates (2 females one a manager Sienna) make me feel unappreciated, under valued, preyed upon vs versa (sexually), overlooked, a bothersome, not good enough as a pet owner or a newb to be pet owner. Sienna this last week just rub me the wrong way when I asked for help. They used their position of power at that moment in not such a good way with attitude basically letting me know they are too busy playing with cat litter to help out their team member who had a line on the floor with customers needing help. This manager (Sienna) has made me feel awkward more than once. With one time prior repeatedly bending over in front of me as I'm checking out. I really don't think you should use your work place like a dating app. Nor should you be spiteful bc someone is straight and not interested. The interaction with the female manager was too much this week and I hope it stops after this.
  • HL
    Hey Lady
    Dec 24, 2025
    4.0
    The folks at the grooming area are nice and care about ur dog. The selection of animals is good, services like training and vet are available. They have adoption events with local shelter. Store is clean and organized.
  • LS
    LaJonae Smith
    Dec 21, 2025
    1.0
    I was recommended a different type of terrarium for my corn snake and it ended up escaping the first night of having it.

Frequently Asked Questions About Petco

Does the Petco Santa Rosa location have a vet hospital?

No, Petco Santa Rosa does not have a full-service vet hospital.

Does Petco Santa Rosa offer vaccinations?

Yes, Petco Santa Rosa provides vaccinations.