Visit your Santa Rosa Pet Store located at 2765 Santa Rosa Avenue for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Several employees received praise for their helpfulness and friendliness, particularly in the grooming department, while others were criticized for unprofessional behavior and poor customer service.
Customer Service
Customer service experiences varied widely; some customers reported excellent service, while others faced rudeness and disrespect from staff, particularly at the register.
Grooming Issues
Grooming services received mixed reviews, with some customers satisfied with the care their pets received, while others reported poor grooming quality and long wait times.
Store Conditions
The store was noted for being clean and well-organized, but there were complaints about the treatment of animals and the availability of products.
Management Concerns
There were multiple mentions of poor management practices, including inadequate responses to customer complaints and a lack of support for staff.
JC
Julianna Chavez
3 days ago
2.0
When I was purchasing guppies and a betta fish, the cashier dropped my fish, didn’t say sorry, didn’t check if the bag was leaking, and was complaining that he was working on the register his entire shift. This store does get a lot of sales, but they have TERRIBLE customers service.
DS
Dawna Smith
Dec 31, 2025
5.0
It was for my granddaughter, for her Bunny rabbit.She absolutely loved it, spent every penny.Thank you petco
AS
A Salinas
Dec 29, 2025
4.0
Three members that stand out:
*Alana
*Jason
*Tailon
These members are the reason this place gets 4 stars instead of 3. These three are the reason I keep going back. It's always a blessing to see them on the floor when I walk in. And I know that on those days our pet needs will be met with great vibes. These three go above and beyond to help out customers. Jason has stop more than once stocking/task he is doing to help me. He is always happy to help. Alana makes sure you are taken care of long term when it comes to looking out for deals that can save $$. Tailon the most patient hard working team member there. He can be over ran with customers on the floor with no help. And he remains with a good attitude taking care of each customer.
Now I have had associates (2 females one a manager Sienna) make me feel unappreciated, under valued, preyed upon vs versa (sexually), overlooked, a bothersome, not good enough as a pet owner or a newb to be pet owner. Sienna this last week just rub me the wrong way when I asked for help. They used their position of power at that moment in not such a good way with attitude basically letting me know they are too busy playing with cat litter to help out their team member who had a line on the floor with customers needing help. This manager (Sienna) has made me feel awkward more than once. With one time prior repeatedly bending over in front of me as I'm checking out. I really don't think you should use your work place like a dating app. Nor should you be spiteful bc someone is straight and not interested. The interaction with the female manager was too much this week and I hope it stops after this.
HL
Hey Lady
Dec 24, 2025
4.0
The folks at the grooming area are nice and care about ur dog. The selection of animals is good, services like training and vet are available. They have adoption events with local shelter. Store is clean and organized.
LS
LaJonae Smith
Dec 21, 2025
1.0
I was recommended a different type of terrarium for my corn snake and it ended up escaping the first night of having it.
Does the Petco Santa Rosa location have a vet hospital?
No, Petco Santa Rosa does not have a full-service vet hospital.
Does Petco Santa Rosa offer vaccinations?
Yes, Petco Santa Rosa provides vaccinations.
Does Petco Santa Rosa offer curbside pickup?
Yes, curbside pickup is available at Petco Santa Rosa. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Santa Rosa Petco?
Hamster and guinea pig prices vary by location. Call your Santa Rosa Petco at 7075667900 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Santa Rosa sell dogs?
No, Santa Rosa Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
Where is Petco Santa Rosa located?
Petco Santa Rosa is located at 2765 Santa Rosa Avenue, Santa Rosa, CA 95407.
What are the operating hours of Petco Santa Rosa?
Petco Santa Rosa is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 9:00 AM to 8:00 PM.
Does Petco Santa Rosa offer vaccination services for pets?
Yes, Petco Santa Rosa provides vaccinations for pets.
Can I pick up my online order curbside at Petco Santa Rosa?
Yes, Petco Santa Rosa offers curbside pickup for eligible products.
Does Petco Santa Rosa have a full-service veterinary hospital?
No, Petco Santa Rosa does not have a full-service vet hospital.
Does Petco Santa Rosa sell dogs and cats?
No, they do not sell dogs or cats. However, through the Petco Love program, you can meet dogs and cats available for adoption at the store.
What nearby pet-related services can I find near Petco Santa Rosa?
Nearby, you can find the Vetco Vaccination Clinic for additional pet vaccinations and services.
What dining options are available near Petco Santa Rosa if I want to grab a bite?
Near Petco Santa Rosa, you can find fast food options like Jack in the Box, Dunkin', and Burger King for a quick meal before or after your pet store visit.
Are there nearby stores where I can shop for non-pet supplies around Petco Santa Rosa?
Yes, Michaels Stores for arts and crafts, Bed Bath & Beyond for home goods, and Toys"R" Us for toys are nearby to explore alongside your visit.
What payment methods are accepted at Petco Santa Rosa?
Petco Santa Rosa accepts credit cards, debit cards, and mobile NFC payments. Cash is not required.