Business Details
About
VeterinarianAnimal Hospital
Where experience matters. Family Owned and Operated.
Santa Monica Pet Medical Center has been serving the Westside since 1961. Our doctors and senior staff have been with us, on average, for over 15 years. That's experience and dedication that you're not going to find at any other hospital.
We only schedule 30 minute appointments so that you and your doctor can have a complete, un-rushed conversation about your pet's health.
We are family owned and operated. That means that we make our own decisions about what treatment plans to offer, what referral hospitals and expert doctors to refer cases to and what products to carry. Corporate hospitals don't have that luxury - what they offer, where they refer to and what they carry are dicated to them by corporate headquarters - not by what is best for the patient.
Call us today to experience a warm, friendly and patient-oriented experience.
Details
- RestroomAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.4
301 reviews
5 stars
239
4 stars
19
3 stars2
2 stars
6
1 star
35
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the compassionate and attentive care provided by the veterinarians and staff, highlighting their thoroughness and kindness towards pets.
Pricing Concerns
Several reviews expressed dissatisfaction with the high prices and perceived upselling of unnecessary services, leading to feelings of being taken advantage of.
Staff Professionalism
While many reviews noted friendly and professional staff, some customers reported experiences of unresponsiveness and a transactional approach during visits.
Long-term Relationships
Long-time clients expressed disappointment over recent changes in service quality and management, feeling that the clinic has shifted focus towards profit rather than patient care.
- LGLucy G5 days ago1.0I’ve been going here for the last two years for my dog. With all the routine check ups, things were fine. In the last couple months, my dog had a pretty bad cough, I did all the testing panels, which were all negative. At this point, Dr. Hillenbrand insisted that the only path forward was to do a bronchoscopy. If you don’t know, this is a $7K procedure. My hunch this whole time is that my dog just has allergies. I tried to negotiate with the vet to see if we could do any thing less invasive to treat my dog and she declined saying there was no other path forward that. She sent me on my way with a list of vet hospitals that will do the procedure and no medication or anything short-term to manage my dog symptoms. Thankfully, I got a second opinion with another vet at a different clinic and they said my dog is perfectly healthy and just has allergies. They prescribed her an inhaler and sent me on my way. I was very shocked at how pushy the vet was here at Santa Monica Pet Medical Center, refusing to explore alternative treatments and only recommending a very invasive expensive and unnecessary procedure for my dog. I do not recommend coming here. Also compared to the new vet, routine appointments are more expensive here too.
- BMBreanna MoretNov 14, 20255.0They are the absolute best!! We've taken our dog here since he was a puppy and have had nothing but good experiences for five years. Thank you, SMPMC!!
- AHAnna HerrinNov 14, 20251.0I hate leaving a bad review for a vet, but I’ve been coming here for my dogs whole life and just assumed all vets made up crazy pricing. I just paid $400 for an ear cleaning and swab. I found out that modern animal does it for $45. I’m pretty horrified and can’t imagine the amount of money I could have been saving for the last 8 years :( it’s so sad to want to take care of your animal and get taken advantage of. There is nothing that can explain such a massive difference in price for the same service. Recommend checking out Modern Animal so you’re not scared of random bills when you go to the vet.
- TTTia TuengeNov 13, 20255.0The best vet on the Westside. The staff is always attentive and friendly, and the veterinary care outstanding. I’ve been taking my pets there for 30 years (I cannot believe it’s been that long, lol!)
- CHCatherine HobanOct 24, 20255.0Everyone is so kind and professional, you can truly feel that your pet is safe and well cared for in their hands. The office respects your time and is efficient and quick.
Frequently Asked Questions About Santa Monica Pet Medical Center
What are the operating hours of Santa Monica Pet Medical Center?
Santa Monica Pet Medical Center is open Monday through Saturday from 7:30 AM to 6:00 PM and is closed on Sundays.
How can I schedule an appointment, and how long are appointments at Santa Monica Pet Medical Center?
You can schedule an appointment by calling +1 310-393-8218; appointments are 30 minutes long to allow un-rushed consultations.
What types of payment does Santa Monica Pet Medical Center accept?
They accept American Express, Cash, Discover, MasterCard, and Visa as payment options.
Is the Santa Monica Pet Medical Center family owned?
Yes, it is family owned and operated, allowing them to make their own treatment decisions and provide patient-oriented care.
What services and products does Santa Monica Pet Medical Center offer?
They provide veterinary services and have a veterinary pharmacy with flea and other pet products.
Does Santa Monica Pet Medical Center have accommodations for people with disabilities?
Yes, the facility has wheelchair accessible entrance, parking, and restrooms, including unisex restrooms.
Where is Santa Monica Pet Medical Center located?
It is located at 1534 14th St, Santa Monica, CA 90404, United States.
What nearby places can I visit before or after my appointment at Santa Monica Pet Medical Center?
Nearby, you can visit Euclid Park, an enjoyable public park; the Santa Monica Conservatory of Music, for music events; and PAINT:LAB, an art school and gallery.
Are there educational institutions near Santa Monica Pet Medical Center for further exploration?
Yes, nearby educational institutions include ATI-LA - Alexander Training Institute of Los Angeles and LA Spanish School.
Can visiting Mirrored Media or Bleeding Fingers be an interesting option when near Santa Monica Pet Medical Center?
Certainly! Mirrored Media is a local advertising agency offering professional services, and Bleeding Fingers is an entertainment venue for music and dance events, both nearby and ideal for leisure visits.