Petco

4.3
748 reviews

About

Pet StorePet supply storePetco
Visit your Santa Monica Pet Store located at 2910 Wilshire Boulevard for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2910 Wilshire Blvd, Santa Monica, CA
90403, United States

Hours

Reviews

4.3
735 reviews
5 stars
475
4 stars
149
3 stars
42
2 stars
21
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised the friendly and helpful staff, others reported rude behavior and poor service, especially in grooming.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing unprofessional handling of pets and strict late policies.

Product Availability

Customers appreciated the wide selection of products, but some noted issues with stock levels and organization in the store.

Pricing Concerns

Many reviews mentioned high prices, with some customers feeling that the costs were not accessible for all pet owners.
  • VS
    Vlad Smochinsky
    Dec 22, 2025
    5.0
    N/A.
  • NK
    Nathan Karimi
    Dec 17, 2025
    5.0
    Staff was friendly and helpful
  • JG
    Jesus Gomez
    Nov 30, 2025
    1.0
    Aquatics department is horrible, poor customer service. I have gone several times and there’s never ever anyone to pull out the fish, anemones, etc… for me. What’s the point of selling stuff if you can’t sell it. Wasted my time driving there many times for no one to assist. Employees are usually just chatting with each other instead of assisting customers, and when you ask for assistance, it’s takes a very long time for anyone to help!
  • LC
    Laurie Cardone
    Nov 21, 2025
    5.0
    Petco always has what I need. Everyone there is very nice and professional.
  • SM
    sawayah mchenry
    Nov 10, 2025
    1.0
    I had the worst experience with the “manager” LEROY this evening. I went into the store to pickup a door dash order. I advised Leroy of this as so walked into the store. He then told me to get in line as if I was a paying customer waiting to check out. It was 3 people in front of me he took over 8 mins for a simple return and proceeded to take his time to give me the order I was there to pick up and made me late for my delivery. After I asked “the order was where all along” he proceeded to get sassy at the mouth and state how I should be patient and wait like all the other customers. Meanwhile I’m not a customer. I am a third party contracted vendor working to deliver for Petco. His attitude and professionalism should be studied. I now know why the reviews for this store had slowly but surely been going down if this is the store manager and the example for other employees to follow. Not to mention I come to this store myself often for my Maltipoo needs. Won’t be back and will be reporting this it door dash so no other dashers has to experience what I have today.

Frequently Asked Questions About Petco

Does the Petco Santa Monica location have a vet hospital?

Yes, Petco Santa Monica has a full-service vet hospital.

Does Petco Santa Monica offer vaccinations?

Yes, Petco Santa Monica provides vaccinations.