Petco

4.3
1028 reviews

About

Pet StorePet supply store
Visit your Santa Clara Pet Store located at 2775 El Camino Real for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2775 El Camino Real, Santa Clara, CA
95051-3005, United States

Hours

Reviews

4.3
1,016 reviews
5 stars
609
4 stars
244
3 stars
75
2 stars
20
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and knowledgeable staff, highlighting positive interactions with employees like Alex and Arnold.

Grooming Experience

Feedback on grooming services was mixed, with some customers expressing dissatisfaction due to rude staff and poor service, while others praised specific groomers for their care and professionalism.

Product Availability

Customers noted a good selection of products, but some expressed disappointment with the availability of specific items and the need for better stock management.

Store Cleanliness

The store was generally reported as clean and well-organized, contributing to a positive shopping experience.

Appointment Issues

Several reviews mentioned frustrations with appointment scheduling, particularly in grooming, where customers experienced long waits or miscommunication.
  • NC
    Norma Ceballos
    6 days ago
    5.0
    Don amables con uno, me ayudaron a encontrar lo que buscaba
  • OI
    O2Micro Inc
    Oct 23, 2025
    5.0
    I went into Petco to have my water in my fish tank assessed. Mike was sent to help me in aquatics, he was knowledgeable, helpful, professional and friendly. I purchased more fish for our tank after checked my water's ph. Thanks so much! I wish you had more employees like this!
  • JH
    Jen Graham (humanhelvete)
    Oct 18, 2025
    5.0
    Greetings, Petco Santa Clara! I just wanted to praise Angelica (who I was told has moved on to another career and I wish her luck!) and Jessica B from your grooming department. My dog Gibbons is a bit of a wiggle worm and not an easy dog to groom. Your wonderful groomers have been able to successfully give him great haircuts and I could not be more thankful. Please pass this message along to them if you can. Thank you so much! We will keep coming back for your great service.
  • JR
    Jesse I. Ryba
    Oct 16, 2025
    4.0
    Got exactly what I needed, pee-pads for my dogs post-op recovery. First staff member I spoke with directed me quickly. I do like Petco’s brick& mortar concept, and would assume they are reacting to the e-commerce transition, so can’t always find my dogs treats in store. But I think based on recent promotions, they are adapting, and I look forward to their continued presence in my neighborhood.
  • LL
    Lucas Lee
    Oct 10, 2025
    1.0
    I made a vaccination appointment for 3:30pm but the line was super long and they finally called at 4:30 telling me they’re ready. What’s the point of having an appointment time then?? Causing unnecessary stress for pets

Frequently Asked Questions About Petco

Does the Petco Santa Clara location have a vet hospital?

Yes, Petco Santa Clara has a full-service vet hospital.

Does Petco Santa Clara offer vaccinations?

Yes, Petco Santa Clara provides vaccinations.