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Petco

4.1
(493 reviews)

Business Details

375 3rd St, San Rafael, CA
94901, United States
(415) 457-5262

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in San Rafael. Visit your local Petco at 375 3rd St for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your San Rafael Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
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  • DebitAvailable

Location

Petco
375 3rd St, San Rafael, CA
94901, United States

Hours

Reviews

4.1
493 reviews
5 stars
277
4 stars
102
3 stars
53
2 stars
16
1 star
45

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Feedback on staff is mixed; while some customers praise friendly and helpful employees, others report rudeness and lack of assistance.

Store Cleanliness

Several reviews mention cleanliness issues, including dirty conditions and cluttered aisles, which detracts from the shopping experience.

Product Availability

Customers appreciate the wide selection of pet products, but some express frustration over expired items and disorganization in product placement.

Customer Service

Customer service experiences vary widely, with some praising quick and helpful service, while others report long wait times and unprofessional behavior.

Pricing Concerns

Many customers find prices to be on the higher side, which affects their overall satisfaction with the store.
  • AK
    Ankush Kumar
    Feb 12, 2026
    1.0
    I use DoorDash and Uber, and I get orders from your store every day. No one helps there. If you ask anyone anything, they get angry. If no one can help there then you should stop ordering Doordash from your store.
  • TA
    Tina Atherton
    Feb 10, 2026
    1.0
    Do not take your dog here for grooming. I brought my dog today and she was a little anxious. The manager put a slip leash on her and dragged her back to the kennels. In the past, they have picked her up or at least coaxed her to walk on her own. Today she was dragged by her neck. Then I go to pick her up and they bring out the wrong dog. I finally get my dog and as soon as we are out the door I notice she is limping. I call them to report it. They tell me she was fine, and that video shows her walking out without a limp. I uh ave taken her here before and never had a problem. Today was totally different. They were abrupt, rough and unprofessional. I will not be going back. Very bad experience.
  • DC
    Diego Cox
    Jan 18, 2026
    1.0
    In this store, the employees don't help you with anything at all; they are in a bad mood and are not friendly.
  • AA
    Andrea Abernathy
    Jan 14, 2026
    3.0
    Lovely stuff but they're incredibly expensive
  • AV
    Alejandra V
    Dec 23, 2025
    1.0
    The girl who supposedly helped us was incredibly rude and disrespectful. I don't know if it was because I was speaking Spanish, but I simply explained that the cage was advertised as being suitable for the animal because of its size, etc. However, their employee told me I couldn't buy it and that I absolutely had to buy a fish tank for the little mouse instead. 🙄 Why do they specify that their products are for these animals if they won't sell them? On top of that, she raised her voice at me and stormed off, using foul language, saying she wouldn't sell it to me unless I bought what she was telling me to buy. Please train your employees; this one clearly lacks empathy and respect. There's no excuse for an adult to be so rude in front of young children!

Frequently Asked Questions About Petco

Does the Petco San Rafael location have a vet hospital?

No, Petco San Rafael does not have a full-service vet hospital.

Does Petco San Rafael offer vaccinations?

Yes, Petco San Rafael provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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