Business Details
About
Pet StorePet supply store
Visit your San Mateo Pet Store located at 3012 Bridgepointe Pkwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
595 reviews
5 stars
344
4 stars
119
3 stars
73
2 stars
19
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude and unprofessional behavior.
Store Cleanliness
Many reviews highlighted issues with cleanliness and organization, describing the store as cluttered and dirty.
Grooming Experience
Grooming services received varied feedback, with some customers expressing satisfaction while others reported poor experiences and cancellations.
Product Availability
Customers appreciated the good selection of products, but there were complaints about discrepancies in inventory and availability.
Pricing Concerns
While some customers found prices reasonable, others noted that products were overpriced compared to competitors.
- BYBilly YoungNov 14, 20254.0Friendly staff, had to ask for assistance and they provided that within minutes. Good service.
- CACameron AbmaNov 2, 20251.0I had a 2 PM appointment, arrived 15 minutes late. The groomer, who was cleaning with no other dogs present, told me he was booked for the rest of the day. This was not true, as I checked the app and found several new openings. When I pointed this out, the reason to not take my dog changed from "I'm booked" to 'it's a store policy' and then to 'it's my personal discretion.' We accept responsibility for being late, but the multiple, conflicting excuses and total lack of transparency were incredibly unprofessional. We left without our dog being groomed.
- DCDai CastillaNov 2, 20252.0They no longer have the same interesting products and now it’s boring to go shopping also the animals have them in very bad condition and it’s depressing
- GGgp94403Oct 20, 20253.0Disappointed that you offer a discount for those who purchase online and then pick up at store, but not to customers who simply go to the store to purchase. That's not the way to keep loyal customers.
- LZLong ZhongquOct 9, 20251.0I arrived before 7:00 pm and got kicked out at 7:00 pm, saying they were closing early today. Without any further explanation. And didn’t even bother to give me heads up that they were closing early today so I need to hurry up.
Frequently Asked Questions About Petco
Does the Petco San Mateo location have a vet hospital?
Yes, Petco San Mateo has a full-service vet hospital.
Does Petco San Mateo offer vaccinations?
Yes, Petco San Mateo provides vaccinations.
Does Petco San Mateo offer curbside pickup?
Yes, curbside pickup is available at Petco San Mateo. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at San Mateo Petco?
Hamster and guinea pig prices vary by location. Call your San Mateo Petco at 6503579480 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco San Mateo sell dogs?
No, San Mateo Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
Where is the Petco store located in San Mateo?
The Petco store is located at 3012 Bridgepointe Parkway, San Mateo, CA 94404-1570.
What are the Petco San Mateo store hours?
Petco San Mateo is open from 9:00 AM to 9:00 PM Monday through Saturday, and from 9:00 AM to 8:00 PM on Sundays.
Does Petco San Mateo provide veterinary services?
Yes, Petco San Mateo has a full-service veterinary hospital and offers vaccinations for pets.
Is curbside pickup available at Petco San Mateo?
Yes, Petco San Mateo offers curbside pickup for eligible products.
Can I purchase dogs or cats at Petco San Mateo?
No, Petco San Mateo does not sell dogs or cats, but you can meet pets available for adoption through the Petco Love program partnered with local animal welfare organizations.
What payment methods does Petco San Mateo accept?
Petco San Mateo accepts credit cards, debit cards, and mobile NFC payments; however, cash and checks are not required or preferred.
Does Petco San Mateo offer same-day delivery?
Yes, same-day delivery is available at Petco San Mateo for eligible orders.
What nearby places can I visit after shopping at Petco San Mateo?
You can visit nearby places such as Starbucks for coffee, MOD Pizza or The Habit Burger Grill for a meal, and the Bridgepointe Shopping Center for more shopping.
Are there any nearby places where I can get pet training or pet services near Petco San Mateo?
Yes, the Vetco Vaccination Clinic nearby offers pet training and services, and there is also another Petco location with dog training services.
How can the nearby TownePlace Suites by Marriott benefit visitors to Petco San Mateo?
Visitors from out of town can stay conveniently at TownePlace Suites by Marriott San Mateo Foster City, which is close to Petco, making it easy to shop for pet supplies during their visit.