Petco Grooming

Reviews

• NN

  Nika Nicole

  4 days ago
  4.0
  The person who trimmed my dogs nail was AMAZING. She was so patient and kind with my doggie. She was also careful and patient. Her name was Aileen. I would go back to visit her 100%. I am very particular on who gets to handle my dog because she has bad anxiety, but Aileen was incredible. The loss of one star is for the person who helped me check in. His customer service could use a refresher. Online it states all nail trims are walk-ins and require no appointment. I understand if it was going to be busy, but I did exactly what it said to do online... I walked in. He immediately came in hot with an attitude stating it could be completely up in the air if someone is available or not and that I shouldn't expect to be seen until he talks to his colleague. I was completely understanding this whole time and maintained patience as he checked. Then he requested my phone number which had no records so he was rudely requesting pet records. I found them and he demanded my phone without asking for it. He reached out his hand without saying anything (weird behavior yet again). He then proceeded to tell me I need to make a vet appointment because things were outdated. Nothing was outdated that was required for my dog to be seen. It was things that did not matter in this situation. If dog HIPPA violations existed, he broke it. Then he asked if my dog has ever been here. I told him she had been before but probably under my moms number. This unlocked a can of worms with him. He kept telling me its best I use her number to begin with to not waste his time in the future, etc. It was just overall always something wrong with what I said. As a customer, its exhausting. If you're bored with your job or having a rough shift, there is no need to take it out on a customer. Overall, his interactions were borderline rude every time, and his customer service was scarily bad. He seemed like a nice guy which is why I am not aiming to leave a bad review with like zero stars, but maybe serve more as a reflection of his actions.
• WC

  Wern Cheen Chang

  Mar 26, 2026
  5.0
  Aileen is fantastic! We’ve seen her for several sessions now, and she always does an amazing job. I asked for a very specific, shorter cut on Miya’s ears to keep them out of her food bowl, and Aileen executed it perfectly. Miya is always so comfortable with her. Highly recommend. We will be back! Thank you, Aileen!
• JL

  Jill Leber

  Mar 11, 2026
  5.0
  The staff are all happy and energetic. This was my puppies first grooming and they worked with her and she do amazing. I will definitely bring her back to this location.
• TT

  Tony

  Jan 12, 2026
  5.0
  I cannot recommend Petco Grooming enough! I brought my dog in with Victor for grooming today, and the experience was flawless from start to finish. The customer service was outstanding—the staff was incredibly friendly, listened to exactly how I wanted the cut, and made me feel completely at ease. My pup came out looking (and smelling) amazing! It’s clear they truly care about the animals they work with. Five stars all the way!
• TW

  Tracy Welsh

  Jan 5, 2026
  5.0
  Fabian always does a great job on my husky!!

Frequently Asked Questions About Petco Grooming