Business Details
About
VeterinarianAnimal Hospital
Visit your Village Oaks Vetco Total Care located at 5650 Cottle Road Suite 30. Our full-service Veterinarian Hospital offers comprehensive care - from routine exams to emergency surgeries. You can count on us to provide quality pet care. Book an appointment online today or walk in with your pet for a free healthy weight and microchip check.
Details
- Requires appointmentAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.3
136 reviews
5 stars
104
4 stars
9
3 stars
3
2 stars0
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness and attentiveness towards pets, highlighting individual team members for their exceptional service.
Customer Service Issues
Several reviews mentioned frustrations with hidden fees, poor communication, and unprofessional behavior from some staff members, particularly at the front desk.
Pricing Concerns
Customers expressed dissatisfaction with perceived overcharging and unclear pricing structures, especially regarding follow-up visits and additional fees.
Mixed Experiences
While many customers had positive experiences, others reported significant issues with scheduling, service quality, and staff attitudes, leading to a divided perception of the clinic.
Facility Cleanliness
The facility was generally described as clean and welcoming, contributing to a positive atmosphere for both pets and their owners.
- RGRachael Glenn2 days ago5.0Vetco staff (CottleAve San Jose, CA) is super professional , kind and put us at ease during our dog’s recent illness. They provided expert care for her recovery!
- JWJin W5 days ago1.0I never imagined I’d have such a poor experience at Vetco. My cat had severe eye discharge for over a week, and when I brought him in, I showed the doctor photos of how bad his eye looked the day before. He completely dismissed my concern, did a rushed 1-minute exam, and said, “He seems fine.” I know that cats self-clean their eyes, and it's not that obvious on the signs of infection....But I don't understand why he despite the photos and my clear description of the symptoms. I paid over $100 for this brief visit and received no medication or treatment. Unsurprisingly, the very next day, my cat’s eye got worse. He couldn’t open it properly, and I had to call Vetco again. They told me I’d need to bring him in for another full-price visit...another $100+ just for them to “check again.” And if my cat looked slightly better by then, they might still not offer any preventative treatment. It felt like all they cared about was collecting another consultation fee, not actually helping. This was the worst vet experience I’ve ever had. Do not go here if you care about your pet’s health. This place is all about the money, not the medicine. Don’t come to this place!!
- JJJade JohnsonNov 14, 20255.0Dr. Affeld was amazing! He explained my dog’s condition in a way that was easy to understand, gave care instructions that were simple but detailed and addressed the condition for the long term, and my dog LOVED him. I hope he continues to be a regular at the clinic. I cannot thank him enough for his recommendations and the care he put forth for my puppy.
- MHM.A. HaertlingNov 2, 20255.0Very caring to my dog. Were helpful in explaining the club to help lower the cost.
- SNSara NosratiOct 9, 20253.0We were initially satisfied with the veterinary services at Petco, but over time this feeling has changed. After paying more than a thousand dollars to have our dog's teeth cleaned with a few extractions, we returned a week later for a brief follow-up. The vet tech took our dog's temperature and asked us a couple questions. She told us our dog was fine, which we already knew. This took maybe 5-10 minutes. On the way out, they hit us with a $65 "vet tech fee." We seriously just paid over a thousand dollars, and the brief follow-up visit wasn't even included?? I did not need the follow-up and I never would have scheduled it had I known they would charge so much. Also, the vet tech supposedly saw one flea during his visit and they tacked on an additional charge for flea medication which I never requested. I don't know if I would recommend their services. I took my cat to this same vet for a health issue, and they reported me to the City of San Jose simply for owning a cat. The City of San Jose made me pay some ridiculous "pet licensing fee." Honestly, we feel so nickel-and-dimed by this place. They add on extra charges any chance they get, and report pet owners to the city. This has become a bad experience the more we use their services but I'm trying to be kind with three stars.
Frequently Asked Questions About Vetco Total Care Animal Hospital
What services does Vetco Total Care Animal Hospital offer?
Vetco Total Care provides comprehensive pet care services including wellness exams, vaccinations, dental care, surgery, and emergency services.
Where is Vetco Total Care Animal Hospital located?
It is located at 5650 Cottle Rd, Ste 30, San Jose, CA 95123.
What are the operating hours of Vetco Total Care Animal Hospital?
The hospital is open Tuesday through Saturday from 9:00 AM to 6:00 PM and closed on Mondays and Sundays.
Do I need to make an appointment to visit Vetco Total Care Animal Hospital?
Yes, appointments are required, but walk-ins for a free healthy weight and microchip check are welcome.
Is there wheelchair access at Vetco Total Care Animal Hospital?
Yes, the facility has a wheelchair accessible entrance and restroom, though seating is not wheelchair accessible.
How can I book an appointment with Vetco Total Care Animal Hospital?
You can book an appointment online via their booking page at https://www.petco.com/webapp/wcs/stores/servlet/PetcoVetBookingView?store_number=1345.
What nearby places can I visit before or after my appointment at Vetco Total Care?
Nearby you can visit Ulta Beauty for cosmetics, Marshalls for clothing, or enjoy a meal at Vitality Bowls, Five Guys, or Poki Bowl.
Are there other pet-related services near Vetco Total Care Animal Hospital?
Yes, close by are the Vetco Vaccination Clinic, Petco pet store, and other pet services to support your pet's needs.
Can I combine my visit to Vetco Total Care Animal Hospital with other errands nearby?
Certainly, you can visit places like FedEx Office Print & Ship Center for shipping, or shop at Village Oaks furniture store near the hospital.
How can I stay updated with Vetco Total Care Animal Hospital's latest news or promotions?
Follow their Petco social media accounts such as Facebook https://www.facebook.com/Petco/ and TikTok https://www.tiktok.com/@petco.