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Petco

4.2
(662 reviews)

Business Details

5650 Cottle Rd, San Jose, CA
95123, United States
(408) 578-8527

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in San Jose. Visit your local Petco at 5650 Cottle Rd for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Hospital, Aquatics Department, making it a one-stop pet shop for products and services. Visit your San Jose Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5650 Cottle Rd, San Jose, CA
95123, United States

Hours

Reviews

4.2
662 reviews
5 stars
375
4 stars
155
3 stars
54
2 stars
27
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for rudeness and lack of professionalism.

Grooming Issues

Numerous complaints about grooming services, including poor communication, cancellations, and unprofessional behavior from staff.

Animal Care Concerns

Several reviews express concern over the treatment and living conditions of animals in the store, highlighting issues with cleanliness and proper care.

Product Availability

Customers noted inconsistent stock levels, particularly for specific pet supplies, leading some to seek alternatives.

Store Environment

The store is generally described as clean and well-organized, but some customers reported issues with staff availability and assistance.
  • CR
    Cynthia Rangel
    3 days ago
    5.0
    My dog loves it here! We always try to book appointments with Kassie. I feel like if he could go home with her he would. We have the vital care and it is so worth it. The staff are so kind and friendly. It's a great environment.
  • VH
    virginia haley
    Jan 23, 2026
    5.0
    I would just like to know when my dog food will be delivered again she ran out of dog food like yesterday or the day before and we have a subscription with you guys where I get two bags a month that I paid for they deliver it to my home and I was just wondering if they could bring me another bag right away
  • ON
    Omar N.
    Jan 18, 2026
    1.0
    Nothing wrong with the employees, service, or products; however, it is not right to put guinea pigs and chinchillas in the same enclosure. I am hoping a manger or any sort of decision maker sees this and can move them into separate enclosures for the health and safety of both the guinea pigs and the single chinchilla.
  • JP
    Jessie Palmer
    Jan 8, 2026
    5.0
    Was just in the store today. Jay is the absolute best. She is the animal manage and she is so kind and was so helpful with my questions about my puppy. The cashier was also very kind and excited for my daughter and I and our new puppy. Great experience.
  • SF
    Steven Fong
    Jan 5, 2026
    1.0
    We are on a monthly repeat delivery for prescription dog food. Our last delivery had a ripped bag, which we wanted to return for an exchange. The store was willing to exchange the bag, but all the other bags of food had expiration dates that were long past due. Instead of exchanging ours for expired food, we decided to return the bag and just buy a smaller bag of the same food with a future expiration date, which would tie us over until our next repeat delivery. However, they would not sell us the smaller bag because we did not bring our Vet's prescription. We did not think we needed to produce our prescription because we were just trying to exchange/return/buy the same food. The Petco pharmacy was closed, so they could not confirm our existing prescription and would not let us buy the same food in a smaller quantity. This is ridiculous and have decided, going forward, to have my prescription dog food supplied by someone other than Petco.

Frequently Asked Questions About Petco

Does the Petco Village Oaks location have a vet hospital?

Yes, Petco Village Oaks has a full-service vet hospital.

Does Petco Village Oaks offer vaccinations?

Yes, Petco Village Oaks provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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