Petco

Reviews

• RR

  Reyna Rojo

  Nov 14, 2025
  4.0
  Love this place close to home and everyone helpful, nice. But can't always find what I get, low stock?
• DG

  Declan Garcia

  Nov 11, 2025
  5.0
  Staff is incredibly helpful and kind, thank you for your help today!!
• TL

  Tyler Luu

  Oct 19, 2025
  5.0
  I had a wonderful experience at the Petco on Tully Road today. I purchased an air pump online and came to pick up my order. As I drove off, I noticed that the item in the box was not the one I had ordered — someone must have swapped it. I went back to the store and met the same employee, John. John outside just as he was leaving for the day and greeted me while I arrived at the store. Even though he was already off the clock, he was incredibly kind, understanding, and took the time to help me resolve the issue with his team. The entire staff handled the situation professionally and made me feel truly valued as a customer. This was honestly one of the best experiences I’ve ever had at a Petco. Although this location is about 20 miles from where I live, I would gladly return because of the outstanding service and welcoming team. I asked for John’s name and he turned out to be the manager of the store. Thank you so much to everyone at this store for going above and beyond, you really made my day. - Tyler
• GA

  Gustavo Aguilera

  Oct 15, 2025
  1.0
  Had went to purchase c/d cat food but was denied after already purchasing 2 times from this location. I was told the first time to go get a prescription in order to purchase this food, so i went to my vet and did. I brought the prescription to them and was able to purchase this food from this specific location 2 separate times and had no issues. But when i went in the 3 time, i was denied because my prescription was not approved but their vet in house. I asked the manger if there was something he can do since no one ever told me i needed to go to their vet, as well as it's difficult for me to make it to their hrs because of my work schedule. But the manager, i believe his name was roy or it started with an R, was pretty rude and didn't seem to care. I told him to look up my purchase history and he'll see i purchased them here before, but he just ignored me and just seemed more worried about closing the store since i arrived around 8 and they close at 9. Was really frustrating and had to go back to my vet the next day and leave work early just to be able to purchase it there. I've been shopping here for many years, but with the lack of coordination and management, i don't think I'll be shopping at this location again and recommend others to do the same if this is how they're going to be treating long term customers.
• BJ

  B J

  Oct 5, 2025
  1.0
  I received a text message saying, my dog was up for her vaccinations. So I made a phone call to try to make an appointment. And the young lady I was talking to said that I needed to do a walk in which I suggested that would be fine. So she suggested Sunday at 3:30, they open up for walk-ins and I was debating on whether to get my dog groomed, and she also stated that it would be best to do it after I get the vaccination and then make the appointment for the grooming. So I stood in LINE for about 20 minutes and then I was asked if I'm on the list and I said, what list I was instructed to be here by 330 for a walk in vaccination. And she told me that they're not doing walk-ins, they're doing emergency calls only and you know that kind of bummed me out because I drove very far. I don't live near this store to receive service. Now, I'm debating whether I should just go to another groomer and get vaccinations there. Very displeased and then I went and made the appointment and she said that it would be best, if I do it After the vaccination, but her vaccination doesn't even do until October 31st. So I still have 3 weeks so I have to wait 3 weeks in order to get my dog's service from you people. This is outrageous. I've had problems with your store before and I'm not happy at all.

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