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Petco

4.1
(281 reviews)

Business Details

(408) 866-7387

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in San Jose. Visit your local Petco at 500 El Paseo De Saratoga for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your San Jose Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
500 El Paseo De Saratoga, San Jose, CA
95130-1626, United States

Hours

Reviews

4.1
281 reviews
5 stars
168
4 stars
54
3 stars
17
2 stars
4
1 star
38

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While many customers praised the staff for being friendly and helpful, there were notable complaints about rude behavior and poor customer service from certain employees, particularly in the grooming department.

Grooming Issues

Numerous reviews highlighted serious concerns regarding grooming services, including mishandling of pets, poor grooming results, and unprofessional behavior from groomers.

Store Cleanliness

Several customers reported that the store was dirty and poorly maintained, which negatively impacted their shopping experience.

Product Availability

Customers appreciated the wide selection of products available, but some expressed frustration over inconsistent stock levels and rising prices.

Checkout Experience

Many customers noted long wait times at checkout, often due to insufficient staffing, which detracted from their overall experience.
  • BT
    B B (Trucharts_founder)
    2 days ago
    4.0
    Nice clean store - well stocked
  • HB
    Hema Balamurugan
    6 days ago
    1.0
    Don’t buy fish here, the guy who works there with curly hair was very rude and aggressive to me and my family. His body odor was repulsive and he was threatening. Aggressive guy with anger issues.
  • MP
    matthew pucci
    Feb 8, 2026
    4.0
    I’ve been getting all my aquarium products from Petco this year! Really thankful for the vital pets program! Getting 15% off on my aquarium supplies has been really nice!
  • YQ
    Yu Qiao
    Jan 19, 2026
    5.0
    Nicholas was exceptionally helpful. He provided us with all the necessary information regarding the hamster we were interested in and guided us through the essential supplies, answering all of our questions. Our hamster has settled in smoothly and contentedly. Thank you!
  • JR
    Jarvis Rhodes
    Jan 14, 2026
    1.0
    That something jr. guy has terrible customer service, some of the worst i’ve ever seen. Was completely rude after he realized we didn’t want to sign up for their little membership program or whatever. Just about as passive aggressive as they come. Should not be working in customer service, the big tall guy was a nice and normal human being though.

Frequently Asked Questions About Petco

Does the Petco San Jose location have a vet hospital?

Yes, Petco San Jose has a full-service vet hospital.

Does Petco San Jose offer vaccinations?

Yes, Petco San Jose provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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