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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When your furry friend needs a helping hand, our professional veterinarians and veterinary technicians can help provide the petcare your dog or cat needs. The Banfield Pet Hospital team in the Silver Creek neighborhood of San Jose, CA, serves pets and residents all across Brigadoon, Leyva, Dovehill, Ramblewood, and more. We’re just a short drive from the 101, located off East Capitol Expressway and Silver Creek Road in Silver Creek Plaza.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.5
80 reviews
5 stars
62
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- VLVimatey Lim4 days ago5.0The staff and doctors here are great.
- MJMelissa JaffariDec 17, 20252.0I had a very unprofessional experience with a girl named Courtney on the corporate team after being a client of the last 6 years. I would recommend the Banfield locations but I would definitely express my concerns with the corporate aspect
- CVCatherine VoDec 1, 20251.0Iris had been an indoor-only 6-year old cat until we moved into a place with a backyard. We let her out sometimes to watch the squirrels. We didn't realize there were aggressive neighborhood cats until a tom cat got into a fight with Iris and ran off as soon as we stepped outside. I know this is our fault for letting her out, but I am severely disappointed in how her care was handled at Banfield. Iris had redness on her bottom from what I assume was attempted forced copulation and was squinting her left eye. My normal vet didn't pick up, so I called Banfield on Capital. I brought her in the day after the fight (Nov 1) and explicitly told them she had been in a fight and to inspect for injuries. They took her for a drop-off appointment, deemed her aggressive, sent her home with gabapentin, and scheduled a follow-up 3 weeks out. She was a 7 lb cat who had just been in a fight and needed someone to give her thorough, objective attention and a careful examination. Three weeks later (Nov 22), Iris was eating and moving more, an improvement from right after the fight. I had observed a scratch on her cheek after fur fell off (why did the vet miss this?) and tufts of fur falling off from what looked like scabs. I mentioned this to the receptionist. They cleared her for vaccinations even though she had lost more than 10% of her body weight in less than a month and didn't take her temperature. No one verbally communicated any of this to me. They sent us home and said she only growled a little… Four days later, the day before Thanksgiving, a huge piece of fur fell off Iris's hip. I now believe this was a cat bite the previous vets at Capital Banfield had missed. Capital Banfield had no openings until Sunday even when I explained what happened, so I scheduled an earlier appointment at Almaden Banfield. The Capital Banfield receptionist did not advise me to go to an emergency vet despite me telling them about the wound that had been revealed and vomiting. She instead tried to schedule me for an appointment in two days. My poor sweet Iris passed away alone waiting for care at Almaden Banfield on 11/29 (went here for an earlier appointment). She had just seen a Capital vet on 11/22 who gave no indication I should be worried. I wish I had picked a different vet clinic -- one that does thorough exams, that doesn't dismiss every difficult pet as AGGRESSIVE even though she was JUST in a cat fight and ONLY 7 pounds. They didn't find the scratch on her cheek. They FAILED to find a devastating cat bite that I believe caused the infection that took her from us. I didn't notice the bite either until her fur fell off, but I didn't train for this or get paid for this. I would have stayed home if I thought I could do better. I trusted them. And now our family is grieving the loss of a fur baby for the first time right after Thanksgiving, a time meant to be filled with cheer and love and warmth. I am NEVER trusting Banfield again. They might be fine for standard preventative care, but for anything requiring thorough, objective care, take your pet somewhere else. It will be one of the biggest regrets of my life trusting the vets here. I get the impression they are all about stacking appointments and profit and care takes the backseat. They tell you to drop off your pet probably to allow for flexibility in when/who sees your pet even though there seems to be gaps in communication, concerns, and coverage.
- AHAlex HsuSep 15, 20255.0The care team at Banfield Silver Creek San Jose has been amazing in looking after our 16 year old Maltese. Cannot thank them enough…especially Dr. Choi.
- TPTina PhungSep 10, 20255.0Izzy girl is a on a wellness plan here since she is a senior dog. Great staff and customer service and thorough on check ups. Been coming here for years.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital San Jose Silver Creek location's hours of operation?
Banfield Pet Hospital in San Jose Silver Creek is open Monday through Thursday from 8:00 AM to 6:00 PM, Friday from 8:00 AM to 5:00 PM, and Saturday and Sunday from 8:00 AM to 6:00 PM. The hospital is closed on major holidays such as Thanksgiving and Christmas.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call during hospital hours for urgent care advice or referrals to emergency hospitals or specialists as needed.
Can I receive veterinary care online from Banfield?
Yes, Banfield offers remote general pet care advice and triage support 24/7 through Vet Chat™ available on the Banfield app for clients with Optimum Wellness Plans®.
What preventive health care services are available at Banfield Pet Hospital?
Banfield offers various preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan includes annual preventive care like head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It automatically renews annually unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay monthly through automatic withdrawals from a bank account or credit card, or pay in full at enrollment to cover the annual wellness plan's cost.
What types of appointments does Banfield Pet Hospital offer?
Banfield provides in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are contacted at pickup time, and virtual visits for wellness plan clients.
Which insurance agencies are located near Banfield Pet Hospital San Jose Silver Creek?
AAA insurance agency is located nearby, which customers can visit for insurance needs before or after their visit to Banfield Pet Hospital.
What beauty salons and spas are near Banfield Pet Hospital that I could visit?
Several beauty salons and spas such as My Salon Suite, Maggie Beauty, Beauty Affair, and The Mystic Junie are close to Banfield Pet Hospital, allowing customers to conveniently combine pet care with personal care appointments.
Are there pet-related stores or services near Banfield Pet Hospital?
Yes, VIP Petcare veterinary services and Pet Food Express pet store are nearby, providing additional veterinary and pet product options to customers in the area.