Banfield Pet Hospital

Reviews

• MG

  M Gutierrez

  Feb 15, 2026
  1.0
  We’ve spent thousands here and left really frustrated. Our dog was diagnosed with pneumonia at this location. We followed every recommendation — X-rays, medication, follow-ups — and spent over $2k. The follow-up vet told us she was mostly healed and likely didn’t need more imaging. Later, we scheduled a dental cleaning and showed up early, missing work, only to be told they wouldn’t do it because “she still has pneumonia.” Apparently, the improvement was never properly documented. When we tried to explain that we completed treatment with them, the vet told us: “No doctor would be comfortable treating your dog in this condition.” That was honestly shocking, considering we followed all of their medical advice and paid for the treatment there. To make matters worse, we were encouraged to upgrade our wellness plan for imaging coverage without clearly understanding that it resets a 12-month contract. Now they want over $1,000 just to cancel. Between poor documentation, dismissive communication, and being locked into an expensive plan, this has been a really disappointing experience. I’d be very cautious about signing up for a wellness plan here.
• JJ

  Jinghong

  Feb 4, 2026
  1.0
  Longterm treatment with no clear diagnosis - Disappointing Experience My dog was treated at this Banfield location for over a year for chronic skin issues. Every month, we were told to return for Cytopoint injections, but no clear diagnosis was ever given. Despite repeated symptoms, no deeper tests (like allergy panels or skin scrapings) were offered. We also had recurring ear infections. Each follow-up still charged a full visit fee, even when the previous treatment failed. On one occasion, my dog came home flinching when touched near the ear, which made me concerned about how he was handled. We’ve since switched clinics and are re-evaluating his case. Sharing this so others can ask better questions and seek second opinions early.
• AA

  Adis

  Dec 28, 2025
  1.0
  Had appointment at 4:30 pm was late about 12 minutes but my wife called and they said it was ok to still come mind you once I got to office I waited for about 7 minutes no body said nothing than Juliana (nice nasty ) gave me pep talk and many times I come here and many times and wait for about 20-30 minutes and no body helps you out but today was issue Didn't like how I was treated and again Juliana reminded me at end about my next appointment 15 min rule Thanks for second pep talk
• MA

  Mane Ahmed

  Oct 12, 2025
  5.0
  I want to thank dr park and the amazing staff such as Julianna and the rest of the gals (I am so sorry for having missed your names) for taking such good care of my baby cash.. my sweet boy cash was not eating and refusing water after vomiting on Tuesday out of no where... Thursday morning I called to been seen and the ladies encouraged me to come.. I was so scared and anxious because I was afraid that my baby was going to be getting weaker and weaker if I didn’t take him right away.. I had an appointment at 3:30 but the gals told me to come earlier before 1130 which I did.. when I arrived Juliana was so kind and went over cash’s treatment for the day and did not once harass me into paying for services until once he was seen.. she was also kind enough to introduce me to the wellness membership which came in the clutch because it would cover everything my son needed and what it didn’t cover such as the IV, the anti nausea and appetite stimulant at a discount for having the membership.. I went home feeling okay and anxious but grateful he was being taken care of.. I found out my baby had elevated kidneys and positive for FIV… dr park called me and went over next steps with me and was so sweet to help my boy feeling comfortable and at ease.. they sent me home with his meds, prescribing meditated food and encouragement that everything will be okay.. this was on Thursday and today is Sunday.. my baby is getting back into his groove and eating slowly and feeling better.. if it weren’t for their urgency and their kindness I would have been so confused and my child may have passed due to dehydration and the kidneys.. thank you for all you did for me and my cashie… god bless you all.
• RV

  Ryan Vallieu

  Oct 11, 2025
  5.0
  Very friendly. Explained all service and costs prior to appointment. Able to offer the heartworm medication we usually use. Service was really quick. I barely had time to run over to Peet's to get some coffee.

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