Banfield Pet Hospital

Reviews

• CW

  Christine Williams

  Nov 5, 2025
  5.0
  My dog received a Pawdicure 🐾with hair trim around pads of feet.
• JL

  Janice LaMotte

  Nov 2, 2025
  4.0
  Overall good Friendly and helpful staff at front desk Never get to talk to vet!!!
• PO

  Peggy Ozuna

  Oct 22, 2025
  5.0
  Our Amelia have received great care at Banfield. We really appreciate the loving care you show to our furry family members ❤️
• OX

  Olive Xu

  Oct 19, 2025
  1.0
  I brought my dog to Banfield Hospital after he chipped part of his tooth and started bleeding while chewing on a bully stick. I was understandably worried and scheduled an appointment for 11 a.m. Before the visit, I received a call around 10 a.m. letting me know that there were no in-person appointments available and that the only option was a drop-off, which I agreed to. When I dropped him off at 11 a.m., the receptionist told me it would be about 30 minutes before he could receive care. However, I didn’t hear anything for several hours and finally received a call around 2:30 p.m. saying the check was done — more than three hours after the original appointment time. During that call, I was told the doctor recommended a tooth extraction, but no additional details were provided about the injury or other possible treatment options. When we arrived to pick him up around 3:30 p.m., the staff mainly talked about signing up for Banfield’s wellness program and paying in advance for the extraction, which felt quite pushy given that we hadn’t even spoken with the doctor yet. We had to specifically ask to meet the doctor, who then repeated what the receptionist had already told us — that my dog needed a tooth extraction and that she wasn’t knowledgeable about repair options. When we mentioned that we’d like to try everything possible to save his tooth and asked if a root canal might be an option, she said yes, it could be done at a dental clinic, but added, “They’re just dogs — I’ve seen dogs live pretty happily without the two teeth.” That comment felt dismissive and made me feel like our concerns weren’t being taken seriously. We paid at checkout, but overall, the advice we received was no more helpful than what we could have found online. I understand that not every vet handles dental procedures, but I wish there had been better communication, clearer guidance, and more empathy during such a stressful situation. I’m grateful my dog is okay for now, but I left feeling disappointed and unsure if I would trust Banfield with his care in the future.
• NH

  Norman Harris

  Sep 19, 2025
  5.0
  The professionalism of Gabby, Mary, Dr Hwang, and the entire team is to be applauded. They made my visit so much less stressful by letting me know exactly what was to be done to my 7 lbs Yorkie, Marley! The checkout was flawless even after I made a wrong choice for payment and had it resolved. I was made comfortable with the after care that I would be providing to my dog with antibiotics and pain control medication regiment providing adequate amount of dispensers and explaining the different dosages storage and when to give. When I called to report that one of the medication was not going well they provided a very supportive response and involved the doctor to provide alternative solutions. Great place to take your pet for her medical care! Kudos to Banfield Almaden Expressway, San Jose!

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