Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - San Jose Downtown provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
180 reviews
5 stars
118
4 stars
22
3 stars
10
2 stars2
1 star
28
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the staff for being friendly, caring, and helpful, although some reported rude interactions.
Service Quality
While several reviews highlighted excellent care and responsiveness, others expressed dissatisfaction with service delays and upselling practices.
Communication Issues
Customers noted problems with communication, including being put on hold for long periods and receiving incorrect information regarding appointments.
Pricing Concerns
Multiple reviews mentioned dissatisfaction with pricing, particularly regarding the Wellness Plan and unexpected fees.
Overall Experience
Overall, experiences varied widely, with some customers expressing deep appreciation for the care provided, while others reported significant frustrations.
- ALAphirarat LorsakulDec 14, 20251.0I called to schedule a drop-off appointment, and when I checked in, the lady at the front desk said that a vaccination card was required for my dog. She mentioned that every time she comes in, she needs to provide the vaccination card. However, I have been to many veterinary clinics and have never been asked for a vaccination card. If this requirement was necessary at this location, it should have been mentioned when I made the appointment. I will not be returning to this clinic.
- DHDavid HigginbothamNov 30, 20255.0I expressed my concerns about giving my cats anesthesia for teeth cleaning and the cost of adding dental upgrades to my Adult Cat plans. Based on the results of their recent comprehensive check ups, the vet recommended I add the upgrade for Chari, so that she could have a cleaning in the coming year, but I was told I could possibly wait another year to add it to Morgan's, since her teeth and gums were not as affected. I appreciated the feedback, as opposed to Banfield just pushing to add dental upgrades immediately to both cats.
- SHShawna HomenNov 19, 20255.0I’m a new customer with 2 puppies 🐶 I had my 2 initial optimum wellness packages started with shots for both. A week later 1 puppy was having stomach issues. I frantically used my app to talk to a vet tech, got advice, and then called to make appt. I wasn’t aware that the AM time was a drop off due to an app issue. They went over and beyond and worked with me to wait while they worked on my puppy. I was thankful- I purchased some treatment for her and a day later my puppy is back to her normal self and I am so thankful that I have the support of Banfield Hospital. Very thankful and the staff are amazing that are working with our fur babies ❤️
- ANa NNov 15, 20255.0I am so happy with my experience here while bringing Lola.
- JLJanet L. Leonard-MillerOct 8, 20255.0Everyone is very friendly and helpful.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in San Jose Downtown?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 7:00 PM, and Sunday from 8:00 AM to 6:00 PM. The hospital is closed on certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice or referrals. For emergencies outside hospital hours, you should contact your local emergency hospital.
What preventive pet health services does Banfield offer?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and discounts on treatments for abnormal conditions.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support from a veterinarian via Vet Chat™ on the Banfield app.
How do I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online via the Banfield website or app using the provided scheduling links.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to ensure timely and efficient care for your pet.
What types of appointment options does Banfield provide?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments with notifications for pickup, and virtual visits through Optimum Wellness Plans.
What nearby pet-related services are available near Banfield Pet Hospital?
Near Banfield Pet Hospital, you can find PetSmart, a pet store offering pet services, and Sprouts Farmers Market, which provides organic pet foods and supplies.
Which nearby eateries can I visit before or after my appointment at Banfield?
Nearby restaurants include Asqew Grill, The Pasta Market, Una Mas (Mexican cuisine), and SAJJ Mediterranean, offering a variety of dining options to enjoy.
How can nearby transit or shopping centers help when visiting Banfield Pet Hospital?
San Jose Market Center, close to Banfield, offers parking and shopping options which may facilitate your visit. Also, transit options nearby can ease access to the hospital.