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Emergency Veterinarian ServiceVeterinary PharmacyPet ServicesAnimal HospitalPet Insurance AgencyKennelPet supply storePet StoreVeterinarian
ArchVet Urgent Care is a premier veterinary clinic specializing in providing immediate and comprehensive medical care for pets. Our dedicated team of experienced veterinarians and support staff is committed to delivering high-quality, compassionate care for a variety of urgent pet health concerns. Located in a state-of-the-art facility equipped with the latest medical technology, ArchVet Urgent Care offers a range of services including emergency surgery, diagnostics, and treatment for acute illnesses and injuries. Our mission is to ensure that every pet receives prompt, expert attention to achieve the best possible outcomes for their health and well-being.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
303 reviews
5 stars
200
4 stars
7
3 stars
8
2 stars
8
1 star
80
What are people saying?
AI-generated from recent customer reviews
Staff Compassion
Many customers praised the staff for their kindness, compassion, and professionalism during difficult times.
Communication Issues
Several reviews highlighted frustrations with communication, particularly regarding treatment plans, prescriptions, and billing.
High Costs
Numerous customers expressed concerns about the high costs of services and medications, often feeling they were overcharged compared to other veterinary clinics.
Emergency Care Concerns
Some reviews indicated dissatisfaction with the handling of emergency situations, citing delays in care due to payment processes.
Facility Cleanliness
The clinic was frequently described as clean and welcoming, contributing positively to the overall experience.
- GCGinaMarie ClevelandJan 3, 20261.0The vet tech and receptionist were very sweet. However, we did not have a great experience with the vet. We brought our dog in April because at the time we thought she had injured her left paw. The vet was wanting to take a whole bunch of x-rays but I didn’t think it was necessary so they gave us a muscle relaxer and we went home. Once we got home I discovered her left leg started to go out and left eye began to droop. We immediately went back feeling so guilty we didn’t get the x-rays and they took a series but said there was no significant findings. I am no stranger to a stroke since I work in the medical field so I kept asking the vet if she thought it could be that. The vet kept insisting it was not a stroke and just a soft tissue injury and that she would be up and walking in a few days. The vet kept saying a lot without saying anything if that makes sense. But she insisted whatever it was it was not a stroke. Our dog did have a slight fever so they wanted to keep her until midnight to control that for $8,000. We said no because I know she is anxious at the vet to begin with and she wouldn’t be comfortable there, plus by the time we finished checking out the fever had already dropped. But mind you our dog has lost complete function of her left side by now. I knew indeed it was a stroke so we scheduled an appointment with Sage and immediately their vet said it was most likely a stroke or IVDD. After an MRI it confirmed that she suffered a spinal stroke. My problem is that Arch Vet said it was not a stroke and sure maybe they wouldn’t diagnose without an MRI. But they didn’t even suggest that, so encourage us to explore that avenue with a specialist. She was so adamant that it was soft tissue and she would be up and walking in days. It was such a frustrating experience and waste of time and money. Very disappointed
- LCLinda CovarrubiasDec 1, 20255.0On Thanksgiving evening my family took our mini poodle to ARCHVET because she had a seizure. Luz, the receptionist was very kind & compassionate. Alberto, the vet tech was very understanding and showed compassion to my family and I during this difficult time. The vet Ms. Kong, not if I spelling her name correctly. She was very professional, examined our fur baby and made her assessment which in most part we took because we wanted her home with us. We knew our fur baby was in her last stage of life and all of the ARCHVET staff understood our concerns. My family and I were blessed that they we opened on Thanksgiving. The staff showed professionalism, compassion, understanding and support to my family.
- SLSuzie LeeNov 20, 20255.0Everyone was super accommodating and they saw our cat as soon as possible. The receptionist, technician, and the vet were all very helpful and answered all our questions. I would definitely trust them to take care of my cat again in the future!
- SWSusan WallsOct 17, 20255.0Staff was great! Dr Kong was patient, thorough and treated my lil guy gently. I highly recommend.
- NNNicoleOct 4, 20253.0Overall, I had a good experience with Arch Vet and appreciate the thorough care they provided for my cat. However, I did run into some frustration regarding a prescription request that I hope can be improved in the future. During my cat’s recent and extensive work-up, I asked for a handwritten prescription for her hyperthyroid medication so that my insurance could cover it. I also requested a 3-month (100-tablet) supply, since she’s been stable on the same dose for several months and will need this medication long-term. The vet confirmed her dose would stay the same, but when I went to pick up the prescription a few days later, it was written for only 45 tablets. When I asked about this, I was told the vet wanted to “see how she does,” even though her recent labs showed normal thyroid levels. The tech mentioned there were refills, but that still means frequent refill trips, which I was hoping to avoid. After spending close to $3,000 on this visit, I was disappointed that such a simple and reasonable request couldn’t be accommodated or better communicated. I truly appreciate the care my cat received, but I hope Arch Vet can improve on communication and customer service moving forward.
Frequently Asked Questions About ARCHVET Emergency Hospital
What type of veterinary services does ARCHVET Emergency Hospital provide?
ARCHVET Emergency Hospital offers urgent and comprehensive medical care, including emergency surgery, diagnostics, treatment for acute illnesses and injuries, vaccines, spaying/neutering, physical therapy, and more.
What are the operating hours of ARCHVET Emergency Hospital?
The hospital is open daily from 8:00 AM until 1:00 AM every day of the week.
Does ARCHVET Emergency Hospital have fully vaccinated staff and require proof of vaccination?
Yes, the staff at ARCHVET are fully vaccinated, but proof of vaccination is not required from visitors.
What payment methods are accepted at ARCHVET Emergency Hospital?
They accept American Express, Apple Pay, Cash, Mastercard, and Visa for payments.
Is ARCHVET Emergency Hospital accessible for people with disabilities?
Yes, it has wheelchair accessible entrances and restrooms as well as unisex restrooms to accommodate all visitors.
Where is ARCHVET Emergency Hospital located?
It is located at 824 N Winchester Blvd, San Jose, CA 95128, USA, in the Cory neighborhood.
Are there any nearby pet supply stores near ARCHVET Emergency Hospital?
Yes, An-Jan Feed & Pet Supply is a nearby pet store where customers can buy pet-related products.
What nearby convenience stores can customers visit before or after their appointment at ARCHVET?
7-Eleven is a nearby convenience store where customers can grab snacks or essentials before or after visiting ARCHVET Emergency Hospital.
Are there nearby healthcare and therapy services near ARCHVET Emergency Hospital?
Yes, Whole Life Healthcare offers chiropractic and nutritionist services and Joy & Laughter Developmental Therapy provides physical therapy close to ARCHVET, which could be convenient for customers interested in complementary health services.
Does ARCHVET Emergency Hospital offer any discounts for new clients?
Yes, new clients receive a 10% discount on their exam, as mentioned on their website.