Petco

4.1
1411 reviews

About

Pet StorePet supply store
Visit your San Francisco Pet Store located at 2300 16th St. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2300 16th St, San Francisco, CA
94103-4862, United States

Hours

Reviews

4.1
1,397 reviews
5 stars
762
4 stars
333
3 stars
135
2 stars
53
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported slow service and unprofessional behavior from certain employees.

Grooming Issues

Numerous reviews highlighted dissatisfaction with grooming services, including poor execution of requested services and long wait times.

Product Availability

Customers frequently noted issues with low inventory and out-of-stock items, leading to frustration when trying to find specific products.

Pricing Concerns

While some customers found prices reasonable, others felt that many items were overpriced compared to competitors, and there were complaints about discrepancies between advertised and in-store prices.

Store Cleanliness

Feedback varied, with some customers noting cleanliness and organization, while others reported unsanitary conditions and maintenance issues.
  • JK
    J K
    5 days ago
    5.0
    In this day and age when large corporations seem to forget about their customers Petco did the opposite. From their corporate office down to the store manager they were awesome. Specifically, the store manager Gabe, who actually called me to help resolve my issue. They didn't have to do anything and I didn't expect anything but they went above and beyond today's standard. Thank you.
  • HT
    Hande Nur Tekin
    Nov 4, 2025
    5.0
    Do you want more 5-star Google reviews? Best of all, they’re free! We can provide as many as you need to help your business reach the top of Google Maps. Contact us on Telegram: @gthisjpeg
  • JN
    Julian Nova
    Oct 28, 2025
    5.0
    Bien lugar fui con mi perrito que por cierto es el de la foto y fui para vacunarlo en verdad es un lugar barato para ponerle las inyecciones antirabicas en demás y tienen distintos tipos de juguetes y comida de perros en demás excelente lugar
  • LF
    leonard fetzer
    Oct 27, 2025
    4.0
    Pet food prices are better than most other pet stores. Amazon was only 40 cents more with free delivery on subscription. I went to price check a medication for our cats and it was 13 dollars more than Chewy. I didn't feel like carrying home an 11 pound bag of kibble so I just ordered from Amazon and Chewy. I would recommend Petco over all other pet shops because they offer a wide range of services, pharmacy, medical care and grooming.
  • BB
    Bruce Butkis
    Sep 23, 2025
    1.0
    The store refused to let me in despite it being 3 minutes before closing. All I needed was something for my dogs diarrhea, I could have been in and out before the posted closing time of 8 pm. But they couldnt care less . Would it have killed them to actually stay until 8pm. I use to be a regular customer but their lack of interest in helping my sick dog simply by remaining open until the supposed closing time of 8pm I will be taking my business elsewhere..

Frequently Asked Questions About Petco

Does the Petco Mission District location have a vet hospital?

No, Petco Mission District does not have a full-service vet hospital.

Does Petco Mission District offer vaccinations?

Yes, Petco Mission District provides vaccinations.