Banfield Pet Hospital

3.8
120 reviews
man with a dog

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Marina provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.

Details

  • Requires appointmentAvailable
  • RestroomAvailable
  • Wheelchair accessible restroomAvailable

Location

Banfield Pet Hospital
2024 Lombard St, San Francisco, CA
94123, United States

Hours

Reviews

3.8
120 reviews
5 stars
71
4 stars
12
3 stars
4
2 stars
5
1 star
28
  • EA
    edwin arango
    Oct 22, 2025
    1.0
    Dr forced me into a quick decision and only explained financial costs. Didn’t bother to explain why my dog feels unwell. I asked the nurse for assistance and her response was “ I don’t know, dogs are weird” They told me I would hear test results by today and did not call to share results or inform me of a delay. I called them well before the 6pm closing time but the phone goes to a message stating that they are closed. Huge rip off, Dr seems to care about money and not so much the pet. My experience at other banfields had been pretty good. This location is lousy and I will not return
  • CK
    Carley Kruger
    Oct 21, 2025
    5.0
    They were able to schedule me an appt within 1 hour of calling. They took amazing care of my 6 month old puppy and called me every few hours to keep me updated. 10/10 quality care. Thank you Dr. Melcon and Banfield staff!
  • RG
    Regina Green
    Oct 17, 2025
    1.0
    Biggest ripoff ever. They are constantly trying to upsell or make you pay more for what other vets would do for a single visit price. I have an existing prescription for my dog's food. They somehow lost any record of that, refused to forward me a copy, wouldn't have another vet authorize it, and have caused my dog to starve. Argumentative staff who called me "disrespectful" after talking over me and trying to cut me off or not listening to the full situation. They are the most unhelpful vet staff I've ever encountered. Zero concern for my animal. The staff members I talked to tried to blame me for this happening. Rude. Overpriced. Low quality care.
  • EM
    Emily M
    Oct 13, 2025
    1.0
    My dog did not hate the vet until this location, highly would not recommend. The location manager is also incredibly rude, and does not care about you or your pet. It is not worth your time or energy to be at this location.
  • MM
    Marc Mouton
    Sep 21, 2025
    5.0
    I have been taken my pets to Banfield pet hospital on Lombard St. In San Francisco for years the doctors and staff are amazing they take very good care of your pets The wellness plan saves you a lot of money if you haven't been there and you care a lot about your pets go there you will not regret it

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.