Banfield Pet Hospital® - Marina provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Dr forced me into a quick decision and only explained financial costs. Didn’t bother to explain why my dog feels unwell. I asked the nurse for assistance and her response was “ I don’t know, dogs are weird”
They told me I would hear test results by today and did not call to share results or inform me of a delay. I called them well before the 6pm closing time but the phone goes to a message stating that they are closed.
Huge rip off, Dr seems to care about money and not so much the pet. My experience at other banfields had been pretty good. This location is lousy and I will not return
CK
Carley Kruger
Oct 21, 2025
5.0
They were able to schedule me an appt within 1 hour of calling. They took amazing care of my 6 month old puppy and called me every few hours to keep me updated. 10/10 quality care. Thank you Dr. Melcon and Banfield staff!
RG
Regina Green
Oct 17, 2025
1.0
Biggest ripoff ever.
They are constantly trying to upsell or make you pay more for what other vets would do for a single visit price.
I have an existing prescription for my dog's food. They somehow lost any record of that, refused to forward me a copy, wouldn't have another vet authorize it, and have caused my dog to starve.
Argumentative staff who called me "disrespectful" after talking over me and trying to cut me off or not listening to the full situation.
They are the most unhelpful vet staff I've ever encountered. Zero concern for my animal. The staff members I talked to tried to blame me for this happening.
Rude. Overpriced. Low quality care.
EM
Emily M
Oct 13, 2025
1.0
My dog did not hate the vet until this location, highly would not recommend. The location manager is also incredibly rude, and does not care about you or your pet.
It is not worth your time or energy to be at this location.
MM
Marc Mouton
Sep 21, 2025
5.0
I have been taken my pets to Banfield pet hospital on Lombard St. In San Francisco for years the doctors and staff are amazing they take very good care of your pets The wellness plan saves you a lot of money if you haven't been there and you care a lot about your pets go there you will not regret it
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital in Marina offer emergency care services?
No, Banfield does not provide emergency care. They offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers if needed.
What preventive pet health care services are available at Banfield Pet Hospital?
They offer preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, plus comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield?
The plan covers annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition and dental consultations, with automatic annual renewal unless paid in full.
How can I pay for the Optimum Wellness Plan at Banfield Pet Hospital?
You can pay monthly via automatic withdrawal from a bank account or credit card, or pay in full at enrollment for convenience and budgeting.
What appointment types does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan clients.
Are appointments required at Banfield Pet Hospital in Marina?
Yes, appointments are required to ensure timely and quality care for your pet.
What are the Banfield Pet Hospital's hours of operation?
The hospital is open daily from 7:00 AM to 6:00 PM and is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital Marina?
You can schedule an appointment online via their website or use the Banfield app available on iOS and Android.
What nearby dining options are available near Banfield Pet Hospital?
Nearby you can visit Marina Sushi Bar and Mas Sake Freestyle Sushi for seafood and sushi, Alegrias for Spanish cuisine, Don Pistos for Mexican food, or enjoy cocktails at rendezvous or Wizards & Wands bars.
Where can I stay nearby when visiting Banfield Pet Hospital Marina?
Lombard Plaza Motel is a nearby hotel option for visitors who need accommodation close to the hospital.
What transportation options are convenient for reaching Banfield Pet Hospital in Marina?
The Hop On Hop Off Bus service nearby can help visitors easily find and navigate their way to the hospital and other local attractions in the Marina area.