Multiple customers reported unsanitary conditions, including strong odors and dirty environments, leading to concerns about the care provided to pets.
Grooming Quality
There are numerous complaints about poor grooming results, including uneven cuts, injuries to pets, and inadequate care during grooming sessions.
Customer Service
Feedback indicates a lack of accountability and poor communication from the staff, with some customers feeling dismissed or not taken seriously.
Positive Experiences
Despite the negative reviews, several customers praised the friendly staff and satisfactory grooming services, particularly for cats, highlighting a mix of experiences.
Affordability
Many reviews noted that the pricing is competitive and affordable, making it an attractive option for pet owners.
CK
Chris Keith
Nov 15, 2025
5.0
So happy with me experience here . Great value, excellent quality work . Both of our dogs look like grand champions.
JJ
Jamie
Oct 6, 2025
1.0
I would never recommend Furry Friends to anyone. When I visited to check on my cat, I was completely shocked at the conditions. Every cat cage I saw had poop and pee everywhere, the litter boxes were knocked over, and there were no beds or clean spaces for the cats to rest.
I had provided special food for my cat with clear instructions, but when I picked him up, they handed my food back to me — unopened. The food in his cage looked old, crusty, and completely inedible. It was obvious they hadn’t fed him properly the entire time.
No pet should ever be left in conditions like that. It was filthy, neglectful, and heartbreaking. This place should not be allowed to operate as a boarding facility. Please, don’t trust Furry Friends with your pets.
TC
Thelma Cottrell
Sep 10, 2025
5.0
We have been customers of Furry friends for over 13 years... for grooming/bathing our cats and for boarding.. they are very accommodating and do a fantastic job..
EW
Eli Watson
Sep 8, 2025
5.0
Been there twice and each time was reliable service that takes care of my animals needs with flea and cleanliness care.
PR
Patricia Romero
Aug 26, 2025
5.0
My French bulldog came back so happy! As if he was never gone. He is very quiet and reserved and I was worried but the staff is so welcoming and nice! I will definitely use them again and again! Thank you!