While many customers praised the friendly and accommodating staff, several reported serious issues with grooming quality, including injuries and poor handling of pets.
Cleanliness
Numerous reviews highlighted concerns about the cleanliness of the facility, with reports of unpleasant odors and unsanitary conditions.
Customer Experience
Some customers expressed dissatisfaction with communication and customer service, particularly regarding handling complaints and resolving issues.
Value for Money
Many customers appreciated the affordable pricing and value for services, although some felt the quality did not match the low cost.
KY
Karineh Yekiazarian
Nov 29, 2025
5.0
We LOVE furry friends. This is the fastest most reliable and budget friendly place to take your pets.
We have a little scruffy rescue with different colored toenails and we take her to get her glands expressed and toenails clipped every few weeks.
They always take her right back and take care of business - no appointment necessary.
Also extra praise for the lady with the lipstick tattoo was so lovely 10/10
CK
Chris Keith
Nov 15, 2025
5.0
So happy with me experience here . Great value, excellent quality work . Both of our dogs look like grand champions.
JJ
Jamie
Oct 6, 2025
1.0
I would never recommend Furry Friends to anyone. When I visited to check on my cat, I was completely shocked at the conditions. Every cat cage I saw had poop and pee everywhere, the litter boxes were knocked over, and there were no beds or clean spaces for the cats to rest.
I had provided special food for my cat with clear instructions, but when I picked him up, they handed my food back to me — unopened. The food in his cage looked old, crusty, and completely inedible. It was obvious they hadn’t fed him properly the entire time.
No pet should ever be left in conditions like that. It was filthy, neglectful, and heartbreaking. This place should not be allowed to operate as a boarding facility. Please, don’t trust Furry Friends with your pets.
TC
Thelma Cottrell
Sep 10, 2025
5.0
We have been customers of Furry friends for over 13 years... for grooming/bathing our cats and for boarding.. they are very accommodating and do a fantastic job..
EW
Eli Watson
Sep 8, 2025
5.0
Been there twice and each time was reliable service that takes care of my animals needs with flea and cleanliness care.