Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® – San Diego provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
262 reviews
5 stars
145
4 stars
39
3 stars
19
2 stars
14
1 star
45
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with end-of-life decisions for their pets.
Customer Service Issues
Several reviews highlighted poor customer service experiences, including long wait times, difficulty in scheduling appointments, and perceived lack of care for customers.
Upselling Concerns
Multiple customers expressed frustration over perceived upselling of services and tests, feeling pressured to pay for unnecessary procedures.
Mixed Experiences
While some customers reported positive experiences with the veterinary care provided, others had negative encounters, leading to a mixed overall perception of the business.
Staff Friendliness
Despite some negative feedback, many reviews noted that the staff were friendly and helpful, contributing to a generally positive atmosphere.
- MRMontse RodriguezNov 17, 20251.0I have been a loyal client of Banfield for over 10 years, trusting them completely with the care of my dogs, but my recent experience has been devastating! While we faithfully paid for their health plans, we consistently spent an additional $200–$300 on extra studies or medication every visit, making us question the value of the plan itself. Most tragically, our dog recently passed away due to the lack of a diabetes diagnosis, which tragically progressed into fatal diabetic ketoacidosis (DKA). This condition went undiagnosed by Banfield for over a year. He exhibited classic symptoms, including increased thirst, frequent urination and altered liver enzyme levels. Recently he showed rapid weight loss (about 5 pounds in a month) and hair loss, which were dismissed as him being at an "ideal weight." Despite all the money spent ruling out severe conditions like cancer, the veterinarians never managed to connect all his symptoms and suggest the most basic test for diabetes. We are heartbroken and feel completely failed; we trusted them with our loving family member, and we believe their negligence is the reason we lost him. Shame on you, Banfield.
- TJTrudi JohnsonNov 16, 20255.0Amazing experience. Absolutely amazing! The staff is courteous, caring and prompt. The doctor is thorough beyond by expectations. I will be recommending Banfield to all of my friends!
- LHLauren HeinrichNov 14, 20251.0We are thoroughly unimpressed with our experience at our experience with Banfield. We took our dog in for a reoccurring ear infection (that other trips to Banfield never seem to fix), so we thought we would try one last time. We had a drop-off appointment, and over 3 hours later, we had not received any updates. We had to physically go in and ask for an update, and they said he was scheduled to be seen next (but it certainly didn't seem like it). He came out less than 10 minutes later, with no review of what they did or what was wrong. It felt like we were just a number to rush through than a valued patient. Very frustrating experience overall, we will not be returning in the future.
- DODylan OrrNov 14, 20255.0Jessie helped me out today with my saluki Habibti. She was completely transparent and very gentle with my pup. Ultimately she convinced me to sign up for a pet care plan for recurring treatment and preventative care. I didn't feel pressured at all and have been completely satisfied with the care my girl has received here since her ear infection earlier this year! I know pet insurance policies exist out there, but the convenience of the location and the direct care is very easy to justify.
- DDDeedeeNov 4, 20251.0Worst experience I have ever had. My dog has anxiety so he has to be heavily medicated prior to his appointment. His appointment was cancelled twice at the last minute after giving him the necessary medication to bring him in for his appointment. I ended up bringing him to a different BANFIELD hoping the service would be better but it wasn’t. I told him besides the medication I gave him, he would need to be sedated. I even signed a paper given them the okay to do it. End result, doctor did not see him until after the medication wore off and did not realize that I okayed for them to sedate him. So it’s been 3 failed appointments to have my dog who suddenly is suffering from seizures and struggling with his breathing. Very disappointed at how this has been handled. They didn’t even do half of the regular wellness treatments and test that he was supposed to get. Now they want to reschedule which means driving him some more. Terrible!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in San Diego offer?
Banfield Pet Hospital offers services including preventive care, vaccinations, dental care, parasite control, nutrition advice, spay/neuter surgery, microchipping, DNA testing, and end-of-life care.
Can I schedule an appointment online with Banfield Pet Hospital?
Yes, appointments can be scheduled online through Banfield's website or via their app for convenient booking.
Does Banfield provide emergency veterinary care?
No, Banfield Pet Hospital does not offer emergency services. However, they provide urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers if needed.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, early diagnostics, nutrition consultations, dental care, and more with automatic yearly renewal options.
Does Banfield offer veterinary care online or remotely?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice through Vet Chat™ on the Banfield app for convenient pet care.
What are Banfield Pet Hospital's business hours in San Diego?
Banfield is open Monday through Saturday from 8:00 AM to 6:00 PM and Sunday from 8:00 AM to 5:00 PM. It is closed on specific holidays such as Thanksgiving and Christmas.
Is Banfield Pet Hospital accepting new patients in San Diego?
Yes, Banfield Pet Hospital in San Diego is currently accepting new pet patients.
Are there any pet supply stores near Banfield Pet Hospital where I can shop for pet products?
Yes, PetSmart is located nearby and offers pet supplies and services, which can be convenient to visit before or after your veterinary appointment.
What shopping centers or stores are close to Banfield Pet Hospital for additional errands?
Stonecrest Plaza shopping center and Dollar Tree are nearby, allowing you to run errands or shop conveniently around your visit to Banfield.
Are there any food or dining options near Banfield Pet Hospital?
Yes, nearby dining options include Panda Express for Chinese food and Rally's for fast food burgers, ideal for grabbing a meal during your visit to the area.