Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Point Loma provides quality and attentive health and wellness care for dog, cat and small animal pet patients in San Diego County. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
260 reviews
5 stars
161
4 stars
39
3 stars
16
2 stars
8
1 star
36
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and professional, although experiences varied.
Service Issues
Several reviews highlighted issues with long wait times, understaffing, and disorganization, leading to frustration among customers.
Cost Concerns
Numerous customers expressed dissatisfaction with pricing, feeling misled about costs and experiencing unexpected charges.
Mixed Experiences
While some customers reported positive experiences with care and treatment, others had negative encounters, indicating inconsistency in service quality.
- JLJosh LucasDec 30, 20251.0Very very poor experience. Seemed very understaffed and everything took way too long. Monthly plan is an absolute ripoff, find somewhere local and save yourself the headache.
- ZMZoe MuehleipDec 29, 20251.0Pretty disappointed with the care my cat received here. I brought her in for severe congestion and they recommended a bunch of blood tests. $400 later, nonconclusive, they said it appears she doesn’t have a bacterial infection but prescribed antibiotics. Her congestion only got worse, having received no help from the vet. Waste of money and stress on my cat and she is just sicker than when I brought her to the doctor. They did not help my poor cat. Took her to another vet and they gave her an antiviral.
- LMLinda MattinglyOct 22, 20255.0We’ve been taking our pets to Banfield for years and we are very happy with the quality of care provided, as well as the great staff.
- BRBetsy RobbinsSep 16, 20255.0Everyone at the 3361 Rosecrans Banfield Pet Hospital is very helpful and caring! My two cats receive great care, and I trust they are in kind hands whenever I drop them off. My questions always get answered, and I find their online access to vet care professionals helpful when after hours needs arise.
- CMChad McCabeSep 8, 20251.0I called Friday afternoon to see if I could get my dog in Saturday as he wasn't feeling good. They told me the only option was to drop him off, but they convinced me to take him to the ER instead. At the ER they told me to follow up with my regular vet. I tried calling Saturday morning repeatedly and no one would answer. Therefore, I decided to just bring my dog in. They refused to see him even though 14 hours earlier they told me I could drop him off. Yet another crappy understaffed Banfield clinic.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the hours of operation for Banfield Pet Hospital in Point Loma?
Banfield Pet Hospital is open Monday to Saturday from 7:00 AM to 6:00 PM and on Sunday from 7:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals to emergency hospitals if necessary. Outside of hours, please contact your local emergency hospital directly.
What preventive care services are offered at Banfield Pet Hospital?
Banfield Pet Hospital offers various preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive pet care such as exams, vaccines, diagnostics, nutrition consultations, and dental care. It automatically renews annually and offers discounts on treatment but is not pet insurance.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment through their website or mobile app. They offer in-room, drop-off, and virtual visit appointments for Optimum Wellness Plan clients.
Is Banfield Pet Hospital wheelchair accessible and does it have restroom facilities?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and general restrooms available for clients.
What nearby banks are available if I need banking services close to Banfield Pet Hospital?
Comerica Bank is nearby Banfield Pet Hospital. You can easily visit for your banking needs before or after your pet's appointment.
Are there dining options near Banfield Pet Hospital?
Yes, there are several dining options close by, including Antique Thai Cuisine for Thai food, Wingstop for chicken dishes, Mike's Red Tacos for Mexican food, Native Foods for vegan burgers, and Crumbl Cookies for bakery treats.
Where can I get my mobile phone accessories around Banfield Pet Hospital?
AT&T store is located nearby and offers mobile phone accessories and retail services if you need them when visiting Banfield Pet Hospital.
Is there a hotel nearby if I am traveling to Banfield Pet Hospital from out of town?
Yes, nearby hotels include the Presidio Inn, The Presidio Apartments, and Days Inn & Suites by Wyndham San Diego Near Sea World, which provide convenient accommodation options.